Customer Needs and Expectations

Customer Needs and Expectations

I. External Customer 3

A. Individuals 4

1. Needs/Expectations 4

B. Groups 4

1. • welcoming customers 4

2. • providing information and advice 4

3. • providing help and assistance 4

4. • providing security and safety 4

5. • caring for customers by anticipating their wants and needs 4

6. • providing a positive atmosphere. 4

C. Different ages 4

1. • welcoming customers 4

2. • providing information and advice 4

3. • providing help and assistance 4

4. • providing security and safety 4

5. • caring for customers by anticipating their wants and needs 4

6. • providing a positive atmosphere. 4

D. Cultures 4

1. • welcoming customers 4

2. • providing information and advice 4

3. • providing help and assistance 4

4. • providing security and safety 4

5. • caring for customers by anticipating their wants and needs 4

6. • providing a positive atmosphere. 4

E. Non-English 4

1. • welcoming customers 4

2. • providing information and advice 5

3. • providing help and assistance 5

4. • providing security and safety 5

5. • caring for customers by anticipating their wants and needs 5

6. • providing a positive atmosphere. 5

F. Specific Needs 5

1. • welcoming customers 5

2. • providing information and advice 5

3. • providing help and assistance 5

4. • providing security and safety 5

5. • caring for customers by anticipating their wants and needs 5

6. • providing a positive atmosphere. 5

II. Internal Customer 5

I. External Customer

What is this?

A. Individuals

1. Needs/Expectations

• welcoming customers

• providing information and advice

• providing help and assistance

• providing security and safety

• caring for customers by anticipating their wants and needs

• providing a positive atmosphere.

B. Groups

1. • welcoming customers

2. • providing information and advice

3. • providing help and assistance

4. • providing security and safety

5. • caring for customers by anticipating their wants and needs

6. • providing a positive atmosphere.

C. Different ages

1. • welcoming customers

2. • providing information and advice

3. • providing help and assistance

4. • providing security and safety

5. • caring for customers by anticipating their wants and needs

6. • providing a positive atmosphere.

D. Cultures

1. • welcoming customers

2. • providing information and advice

3. • providing help and assistance

4. • providing security and safety

5. • caring for customers by anticipating their wants and needs

6. • providing a positive atmosphere.

E. Non-English

1. • welcoming customers

2. • providing information and advice

3. • providing help and assistance

4. • providing security and safety

5. • caring for customers by anticipating their wants and needs

6. • providing a positive atmosphere.

F. Specific Needs

1. • welcoming customers

2. • providing information and advice

3. • providing help and assistance

4. • providing security and safety

5. • caring for customers by anticipating their wants and needs

6. • providing a positive atmosphere.

II. Internal Customer

What is this?

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