LEASING QUESTIONNAIRE
(Explanatory Notes for the Questionnaire)
MANUFACTURER / IMPORTERS
1. FINANCIAL
1.1 Fleet Pricing
· Distinction between fleet buying and individuals
· Consistent and transparent policy in place
· Willing to negotiate
1.2 Residual Values
· Do manufacturer’s marketing actions support the retention of resale values.
1.3 Special
· Campaigns and Promotional Discounts – Communicated effectively and timeously and applied consistently
2. MAINTENANCE AND SUPPORT
2.1 Technical Relationship
· Is the technical contact:
o At the right levels in the right departments
o Effective – frequent enough, informative
o In the right format – electronic, face-to-face, demo, product presentations
o Adding value
o Willing to participate effectively in technical meetings with the lessor’s clients when asked
2.2 Technical Information
· Do they provide:
o Parts pricing
o Training
o Bulletins
o Information on recalls
o Service schedules
o Warranty information
o Technical information
2.3 Technical Issues
· Are technical problems addressed promptly
· Is policy/goodwill assistance adequate
· Are warranties clear and reasonably administered
2.4 Parts availability adequate – Body and Panel
· Is the availability for Body and Panel parts adequate
· Are the prices fair and reasonable
2.5 Parts availability adequate – Service and Maintenance Parts
· Is the availability for other parts adequate
· Are the prices fair and reasonable
3. COMMUNICATION / MARKETING
3.1 Pre-launch Information (technical and price)
· Is the information adequate and timeous – sufficient to enable lessors to prepare
3.2 Ongoing Information (technical and price)
· Is the marketing information and information on maintenance/service plans and warranties offered adequate and timeous – sufficient to enable lessors to react
· Facelifts and other specification changes
3.3 Production Issues
· Are lessors forewarned by both manufacturer and dealers of delays in supply of new vehicles.
· Are run out programmes communicated for discontinued vehicles
3.4 Manufacturer Contact
· Is the manufacturer’s contact:
o At the right levels in the right departments
o Effective – frequent enough and informative
o In the right format – electronic, face-to-face, demo, product presentations
o Adding value
o Willing to participate effectively with the lessor’s clients and the SAVRALA members
3.5 Understand and respect the role of SAVRALA members
· Do they understand and respect the role the leasing company plays in the industry.
3.6 Support the Lessors
· Do the manufacturers support the lessors
4. DEALER
4.1 Delivery Quality
· Are the deliveries consistently timeously and correctly undertaken to the satisfaction of the client (including PDI’s)
4.2 Technical Issues
· Are technical problems understood and addressed promptly
4.3 Understand and respect the role of SAVRALA members
· Do they understand and respect the role the leasing company plays in the industry
4.4 Support the Lessors
· Do the dealers support the lessors
4.5 Maintenance Pricing
· Do they follow lessors procedures correctly in terms of authorizations, invoicing and pricing
· Are plans clear and reasonably administered
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