About Age UK Merton
Age UK Merton is a Company Limited by Guarantee governed by its Memorandum and Articles of Association. In November 2011 we rebranded and became Age UK Merton (we were previously known as Age Concern Merton).
We are registered as a charity with the Charity Commission.
We are one of the leading voluntary sector providers of services to older people in the London Borough of Merton.
Our vision
is for everyone in the borough to love later life
Our mission
is to ensure that everyone in Merton has the opportunity to make the most of later life, whatever their circumstances, wants and needs.
Our delivery of this aim is guided by three key objectives:
1. To enable and support older people in Merton to love later life and change it for the better, to stay independent and keep doing the things that they enjoy.
2. To be the voice of older people in Merton, influencing decision makers and raising awareness of the contribution that people in later life make to our community.
3. To ensure that older people benefit from a well-run, sustainable organisation that involves them in the running and design of services
Over the 64 years since its inception, Age UK Merton has substantially increased the range of services offered to people in later life and their carers. Currently we provide:
· Information· Advocacy and advice
· Campaigning
· Handyperson
· Emergency grants
· Life After Stroke support
· Befriending / · Cleaning/ shopping and other services at home
· Activities and social centre
· IT support at home
· Walks and trips in the community and further afield
· Sole Mates foot care
· Confidential incontinence service
· Health Programmes for people with a long term health condition
Our Staff and Volunteers
A dedicated and committed team of 18 staff and 100+ volunteers enable us to provide the wide range of support as listed above. Our staff team are dedicated, well-trained and committed to providing the best services to older people in Merton. Our team is diverse and possess a range of skills from their previous roles further enhancing what Age UK Merton are able to deliver. Staff are encouraged to be innovative and suggest new ideas in our desire to be led by the needs of people in later life and the community in Merton.
Our team of volunteers continues to grow, reflecting the strength of volunteering in the local community. We calculate that each year we benefit from over 6000 hours of volunteering time. Volunteering comes in many forms; some volunteer weekly, others monthly and some on an occasional or seasonal basis. All are committed to enabling people in later life to get the most out of their lives and for those volunteers who are older people themselves, there is a strong desire to continue to use their skills and energy for the benefit of the community whilst continuing personally to learn and develop. Friendship and fun are also a large part of volunteering as is feeling part of the community.
Our Trustees
Our Board of Trustees brings a wide range of skills and experience to the governance of the organisation, including business, accounting, media, housing management, local community knowledge, health governance and social care management.
Our Partners
Age UK Merton is committed to working in partnership to provide many of our services. Some of our current partners are the London Borough of Merton, Merton CCG, Wimbledon Guild, Merton Vision and Merton Mencap. We also work closely with Merton Seniors Forum as part of our campaigning for quality services and rights for older people.
We continue to develop new partnerships to reflect the needs of the community, and to ensure best value for the funders and for the individuals who receive our services.
How to apply
You can apply electronically, by downloading and completing an application form, which can be returned to us by email or by post.
Please ensure that your supporting statement demonstrates how your experience‚ skills and abilities meet the person specification. Please address each point in the person specification. These can be found in the next section of this pack. Please also ensure you complete the equal opportunities monitoring section at the end of your application form.
Completed applications should be returned to us by 5pm on 5th May 2016. Applications received after that time will not normally be considered for short listing. Completed electronic applications must be sent to:
ensuring you clearly identify in the email the post you are applying for. Applications sent by post should be marked confidential and for the attention of Charmaine Bennett, Chief Executive Officer at Age UK Merton, 277 London Road, Mitcham, Surrey, CR4 3NT.
We will email applicants who are not short-listed but due to the high cost of postage‚ we regret we shall not be able to write personally to applicants who are not short-listed.
Interview Process
Interviews will take place on Wednesday 11th May 2016. If you are successful we will write to you as soon as possible after the closing date to let you know what the interview process will entail.
Job Description
Post title: Living Well Administrator
Hours: 18.75 hours
Reports to: Living Well Manager
Location: 277 London Road, Mitcham, CR4 3NT
Salary: £9,719 plus 25 days annual leave, plus statutory holidays
Job summary
To provide administrative support to the Living Well programme and supportive areas of work within Age UK Merton.
Responsibilities of post
1. To support the Living Well Manager to achieve the service outcome targets.
2. To receive and respond to enquiries related to the programme by phone, in person and by e-mail.
3. To record information on the CRM database, Charity Log, including service monitoring data and support the Living Well Manager to produce reports.
4. To support the recruitment and management of volunteers by arranging interviews, inductions and training.
5. To be a point of contact for the programme in the absence of the Living Well Manager.
6. To make appointments, ensuring staff and volunteer time is utilised effectively.
7. To ensure that clients’ needs are met by supporting the manager and team of volunteers.
8. To work closely with other members of the Age UK Merton team to ensure effective working.
9. Liaise with the Finance Office about any financial matters relating to the services.
10. To support partnership working with social services and voluntary sector partners.
11. To undertake any other duties that are requested and that are commensurate with the grade and remit of the post.
12. To be aware of safeguarding issues and to identify safeguarding situations in line with Age UK Merton policy.
13. To work in line with the relevant Policies and Procedures as relevant to the role, particularly data protection, confidentiality.
14. To ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.
Person Specification
Essential/DesirableCriteria
Good standard of education including English and Maths and willingness to undertake training and continuing professional development / Essential
Experience of similar work in either a paid or voluntary capacity / Essential
Administration including data entry and record keeping / Essential
Excellent telephone manner / Essential
Experience of working with a team of volunteers / Desirable
Experience of working with and an understanding of the needs of 50+ people and their carers / Desirable
Ability to work unsupervised and on your own initiative / Essential
Experience of interagency working / Desirable
Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc.) to a high level / Essential
Ability to work accurately and efficiently / Essential
Ability to organise and prioritise your own workload / Essential
Ability to recognise problems and seek relevant and appropriate advice / Essential
To be committed to and understand the values of Age UK Merton as they apply to your role and the work you do / Essential
Other requirements
Excellent interpersonal and communication skills / Essential
To be committed to the principles of equal opportunities and diversity / Essential
The Age UK Competency Framework
Age UK has 5 core competencies. These have been developed to shape our culture through the way we work. These are:
Achieving Results - Anticipates and seeks to solve problems. Understands processes and procedures. Takes responsibility for own work and personal development. Being accurate and achieving quality results. / Effective Communication - Actively listens and adapts message and communication style to appeal to the interest and level of audience. Questions and challenges information in a tactful, diplomatic and sensitive manner.Championing Age UK - Fully understands Age UK and know your role within the charity. Understand the challenges of people in later life and promoting Age UK products and services. Be willing to share success and be a credible ambassador for Age UK. / Focusing On The Customer - Ability to identify customers in and out of Age UK and build positive relationships. Listens and acts on customer feedback and strives to provide a positive customer experience. Builds trusting and professional relationships with a diverse customer base and seeks to exceed customer expectation.
Change & Innovation - Generates and shares new ideas and finds creative solutions to current and future work issues. Embraces new change initiatives and adapts to new ways of working. Challenges existing ways of working and considers pros and cons of new ideas and choice of best option. / Please note that as part of our recruitment process you may be asked competency based questions in your interview.
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