Volume 3: Human Services Policy and Funding Plan 2015-19, update 2017-18
Chapter 4: Activity descriptions
Contents
Activity information
Service delivery tracking
Output group
Output
Objective
Description of the service
Client group
Service delivery
Service redevelopment
Monitoring and review
Service Agreement
Human Services Standards
Monitoring performance
Performance measures
Key performance measure 1 – Number of responses
Data collection information
Key documents
Mandatory
Volume 3: Chapter 4: Activity descriptions1
Activity information
Service delivery tracking
Service delivery tracking activity? Yes
Output group
Housing Assistance
Output
Housing Support and Homelessness Assistance
Objective
This funding aims to ensurepeople who experience acrisis as a result of family violence can access support to address their immediate needs and risks after-hours.
Description of the service
After-hours face-to-face crisis responses provideafter-hours support to people in crisis as a result of family violence. This may include, but is not limited to, emotional support, risk and needs assessment and management, information and referral, provision of material aid, safety planning, and access to emergency accommodation.
Client group
People who require after-hours face-to-face crisis support and assistance as a result of family violence.
Service delivery
Community Service Organisations (CSOs)
Service redevelopment
The department will continue to monitor service provision and, where necessary, may amend service specifications or funding allocations based on community needs or in response to changes to government policy and priorities.
Monitoring and review
Service Agreement
The Department of Health and Human Services monitors and reviews the organisation’s compliance with the Service Agreement’s requirements set out in the terms and conditions and schedules including the applicable departmental policies. The Service Agreement is used to manage funding provided through the department for services delivered by community service organisations and local government authorities.
The Service Agreement includes two applicable departmental policies:
1) Department of Health and Human Services Policy and Funding Guidelines
2) Service Agreement Information Kit .
The Service Agreement Information Kit provides information on the Service Agreement terms and conditions (chapter 3) and applicable departmental policies (chapter 4). The Service Agreement Information Kit must be read in conjunction with the Department of Health and Human Services Policy and Funding Guidelines.
Human Services Standards
Organisations funded to provide services to clients are required through the Service Agreement to meet the gazetted Department of Health and Human Services Standards (Human Services Standards) and can be monitored in relation to their compliance with these standards.
Organisations funded through this activity are subject to independent review and accreditation requirements under the Human Services Standards, except where exempted by the department.
Monitoring performance
Funding is subject to the delivery of specified targets in performance measures. Where actual annual performance is less than 100 per cent of target performance, the funded organisation should provide the Department of Health and Human Services with a justification for retaining full funding.
Performance measures
Key performance measure 1 – Number of responses
Definition / The number of responses refers to after-hours face-to-face crisis support provided to people as a result of family violence.Aim/objective / The aim of the performance measure is to monitor the responses (after-hours face-to-face crisis response) provided to people who require support as a result of family violence.
Target / Provided in Service Agreement
Type of count / Cumulative
Counting rule / Count the number of responses relating to after-hours face-to-face crisis support provided as a result of family violence during the reporting period.
Where a response is provided to a family, this should be counted once. For example: if a mother and two children who are in crisis as a result of family violence receive after-hours face-to-face support, this is counted once.
Do not count after-hours support provided via phone only under this activity.
Monitoring frequency / Monthly
Data source(s) collection / Service Delivery Tracking System
Definition of terms / After-hours is defined as the period outside the traditional business hours of 9am-5pm Monday to Friday. After-hours includes the period between the hours of 5pm and 9am on weekdays, all hours on weekends (between 5pm Friday and 9am Monday) and Victorian public holidays.
An after-hours face-to-face crisis response is defined as face-to-face contact with an individual or familywhere support is provided. This may include, but is not limited to, emotional support, risk and needs assessment and management, information and referral, provision of material aid, safety planning, and access to emergency accommodation.
Data collection information
Data collection name / Data management system / Data set / Reporting cycleService delivery tracking (SDT) / FAC/SAMS2 / Service delivery tracking data set / Monthly
After-hours acquittal report / Manual / Manual / Quarterly
Key documents
Mandatory
Family violence after-hours crisis responses: operational guidelines
Family violence referral protocol between the Department of Health and Human Services and Victoria Police
Family Violence Risk Assessment and Risk Management Framework
Code of Practice for specialist family violence services for women and children
Victorian Equal Opportunity and Human Rights Commission Guideline: Family violence services and accommodation > Complying with the Equal Opportunity Act 2010
To receive this publication in an accessible format, emailService Agreement Communications<>Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.
© State of Victoria, Department of Health and Human Services, 1 July 2017.
Where the term ‘Aboriginal’ is used it refers to both Aboriginal and Torres Strait Islander people. Indigenous is retained when it is part of the title of a report, program or quotation.
ISSN2207-8347 (online)
Available on the department’s website
Volume 3: Chapter 4: Activity descriptions1