August 26, 2008
Page 3 of 4
SURVEY QUESTIONS
The fundamental goal of Yale School of Medicine Facilities Construction & Renovation is to add both economic and institutional value at the Yale School of Medicine through construction projects we implement.
1. We strive to understand, integrate and balance the goals and needs of all stakeholders; including Yale School of Medicine Administration, the project’s end users, Facilities Operations, the Office of Environmental Health & Safety, the Yale Fire Marshal, Contract Administration and others. The project should incorporate all these goals and needs appropriately. Were the goals and needs in your most recently completed project understood and represented appropriately?
□ Almost Always □ Usually □ Sometimes □ Seldom
Comments:
2. We strive to plan and manage the project process and procedures to complete every construction project on time and on budget. Were the schedule commitments of your construction project met within the cost framework described to you?
□ Almost Always □ Usually □ Sometimes □ Seldom
Comments:
3. We strive to select and hire architects, engineers and construction managers whose qualifications best relate to accomplishing the specific scope, schedule and budget of the project in question. Were you satisfied that the consultants engaged on your project had the appropriate qualifications? Were they skillful in solving the problems presented with both technical expertise and design sensitivity?
□ Fully Satisfied □ Satisfied □ Somewhat satisfied □ Unsatisfied
Comments:
4. Facilities Construction & Renovation manages the design consultants and construction managers to get the best possible service product. Was the management of the consultants and construction managers by the project manager appropriate and efficient?
□ Almost Always □ Usually □ Sometimes □ Seldom
Comments:
5. Facilities Construction & Renovation strives to organize, update, communicate, interpret and ensure compliance with all Federal, State and local regulations and requirements to successfully integrate construction projects into the fabric of Yale School of Medicine. Were regulations and requirements appropriately described when necessary and successfully integrated into your construction project?
□ Almost Always □ Usually □ Sometimes □ Seldom
Comments:
6. Facilities Construction & Renovation strives to provide highly qualified, motivated, skillful Yale School of Medicine project managers. Was the project manager assigned to your project skillful in managing this project? Was the Facilities Construction & Renovation representative helpful, courteous and professional throughout the process?
□ Almost Always □ Usually □ Sometimes □ Seldom
Comments:
7. Facilities Construction & Renovation strives to manage the contracting and payment process to efficiently further and protect the legal and financial interests of the Yale School of Medicine and Yale University. This process should be seamless to the end users. Was the management of contracting and payment processes uneventful to you as a user?
□ Almost Always □ Usually □ Sometimes □ Seldom
Comments:
8. We strive to manage the decision making process to optimize project outcomes. Did Facilities Construction & Renovation representative frame issues appropriately for efficient decision making on your most recent project?
□ Almost Always □ Usually □ Sometimes □ Seldom
Comments:
9. We strive to improve, enhance and conserve the built environment at the Yale School of Medicine through quality design and construction. Did your most recent project achieve this stated goal?
□ Almost Always □ Usually □ Sometimes □ Seldom
Comments:
10. We strive to minimize inconvenience and disruption to users during construction projects. Was Facilities Construction & Renovation responsive to concerns that came up during construction activities?
□ Almost Always □ Usually □ Sometimes □ Seldom
Comments:
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