NENA ISSUE SUBMISSION & CHARTER FORM - NENA-ADM-003
Instructions for NENA ISSUE SUBMISSION FORM:
Originator to complete the top table and e-mail the form to the NENA Committee Resource Manager (CRM). Go to determine contact information.
NOTE: Some fields on this form will be used to populate the Charter if this Issue is accepted and assigned by the DSC.
To Be Completed by the OriginatorPlease provide input for all fields
Short title (what the Issue may easily be referred to by)
RFP Development / Date Submitted:
10Dec 2013
Originator Name / Lisa Dodson
Originator Organization / NENA PSAP OPS Committee – Standard Operating ProceduresSubcommittee
Originator Email /
Originator Phone / 281-740-7058
Description of Problem or Opportunity (Provide detailed and clear information): In preparing for NG9-1-1 technology as well as planning for routine replacement of PSAP premise equipment that is reaching the end of its service life, 9-1-1 administrators need to develop well-written Request for Proposals (RFPs) that clearly define requirements and expectations for any proposed systems. The RFP process for both the prospective client and vendor(s) can be lengthy and fraught with numerous challenges when an RFP document does not clearly state minimum baseline functionality, optional features, testing processes and delivery requirements. 9-1-1 administrators struggle with developing a document that is a balance of what is functionally needed for new systems and the required purchasing legalese of their governmental entities. As PSAPs continually experience increased budget constraints, every purchase must be one that can meet their needs for several years. It is vital that NENA provide guidance in RFP document development to ensure that PSAPs can successfully select viable system solutions that meet their long-term equipment needs.
Expected Outcome/Proposed Solution (Provide detailed and clear information):
Information for PSAPs regarding the essential elements and best practices of RFP documents as well as a sample boiler plate template to assist with a PSAP’s project initiation.
To be Completed by NENA DSC
Issue Number
Date Assigned by DSC
Referred To -
If applicable, which NENA Committee will own this Issue?
☐Accessibility ☐Agency Systems ☐Core Services ☐Interconnection & Security ☐NGTPC
☐PSAP Operations ☐Public Education & PSAP Training
Or specify the internal NENA owner of this Issue ______
********************************************************************************************
Or specify which external entity it was referred to:
☐APCO ☐ ATIS-ESIF ☐ ATIS-PTSC ☐ ATIS-WTSC ☐ IEEE ☐ IETF ☐ NFPA
OTHER______
Working Group Assigned To
(If applicable)
Estimated/Requested Completion Date
Actual Completion Date
(to be completed later)
Resolution:(a brief explanation of how the Issue was resolved for closure)
CHARTER TO PERFORM WORK ASSOCIATED WITH THIS ISSUE
To Be Completed by the DSC and the Assigned WG
Assigned Committee Working Group(should be based on the name used in the Issue Submission form, and include the Parent Committee name.) / Issue Number
(from above) / Date WG Created
(if it is a new WG)
Goal/Objective/Deliverable(Describe each goal/objective/deliverable and provide detailed and clear information, based on the accepted Issue.)
#1 goal/objective/deliverable: _Research and, if required, develop a method to monitor how multitasking impacts quality of service.
#2 goal/objective/deliverable: Develop a documentto provide PSAP administrators with the tools needed to evaluate and mitigate workload issues which adversely affect operations.
Importance (Rank each goal/objective/deliverable as Essential, Important, or Desirable as follows;
- Essential – required forsomething else to succeed
- Important – helpful toward the success of another work effort
- Desirable – asset for other reasons
#2 goal/objective/deliverable is ranked: Important
Schedule (Considering the Estimated Completion Date for the Issue, establish when each goal/objective/deliverable should be met or accomplished, and provide detailed and clear information, based on the accepted Issue.
If applicable, list any intermediate schedule milestones, e.g., “Outline complete”, “First draft complete”.)
#1 goal/objective/deliverable: ______4th Quarter 2013______
#2 goal/objective/deliverable: ___4th Quarter 2014______
Dependencies (Identify all known dependencies for achieving success, e.g., completion of work in other committees or other organizations outside of NENA.)
Chair(s) (Who will serve as the Chair(s) for the group performing this work? Provide name, phone and email.)
Editor(s) (Who will serve as the Editor(s) for the group performing this work? Provide name, phone and email.)
Participating Organizations (Identify all outside organizations that will be needed for success of the identified goals/objectives/deliverables, e.g., APCO, ATIS, NEIM, IHIS, etc.)
Subject Matter Expertise Needed(Identify the types of SMEs needed to achieve success.)
HMI, Mental health,
Required Resources (Identify the types of non-human resources needed to achieve success, e.g., list server, web site, etc.)
List serve, news blasts
Initial Work Schedule Plan (Identify the initial call & meeting schedule, e.g., every Tuesday at 10am EASTERN.)
Status Reporting Schedule(The Charter serves as the guiding document to drive work activities toward established goals. Additionally, it serves as a tool to ensure timely status reports to the DSC throughout the work interval. Depending on the nature of the work, and its impact on other work, the timing of status reports may differ among WG activities.
This field is to be used by the DSC to establish the timing of WG status reportsto the DSC or designated Project Mgr(s).)
Measurement (How will each goal/objective/deliverable be evaluated? Use quantitative and/or qualitative measures which are descriptive of the measurement criteria)
#1 goal/objective/deliverable: ______
#2 goal/objective/deliverable: ______
Other?
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