Job Description
Person Specification /

Job Title: Administrator (fixed term)

Responsible to: Placements Manager

Location: Telford

Salary: £16,000 to £21,000

(basic salary + qualification & experience increments + performance award)

Job Description

Purpose

The role includes assisting the Referrals teams by carrying out various administrative duties, establishing, maintaining and developing high quality communications, IT data management and general office maintenance, and providing reception support where required.

Job content

·  To utilise and share information as appropriate with colleagues and line manager in a timely fashion.

·  To establish, maintain, develop and progressively improve administrative and communication systems and procedures.

·  To ensure the efficient operation of office systems and administrative tasks on behalf of the registered homes and the operational senior management team.

·  To maintain a variety of databases.

·  To input information into a variety of new and established systems.

·  To ensure external agencies receive information as directed by members of the senior operational team.

·  To assist with the preparation of various reports for stakeholders of the business.

·  To maintain an efficient and effective level of general administration within the office.

·  Administrative tasks as required for directors, heads of departments, managers and staff in respect of reports, reviews and letters.

·  To maintain an up-to-date filing systems for correspondence ensuring that all files are treated with the utmost confidentiality.

·  To provide reception support.

Standard expected

a.  Professionalism

·  To act in a manner that is befitting of Bryn Melyn Care as a provider of children’s services and in line with the organisations values at all times.

·  To adhere to Bryn Melyn Care’s policies and procedures, including the employee handbook at all times.

·  To ensure understanding of and compliance with the Data Protection Act (1998) and the Equality Act 2010

b.  Respect

·  To act in a respectful, polite and transparent manner at all times.

·  To recognise and value the roles held by all employees of Bryn Melyn Care.

·  To recognise that all employees of Bryn Melyn Care and external agencies are part of the wider team involved in children’s services and act accordingly.

c.  Integrity

·  To act with integrity and honesty at all times.

·  To contribute to the positive culture of the organisation in line with the five values and challenge negative values appropriately.

·  To be pro-active and use initiative to ensure that all working hours are used effectively.

·  To be mindful of race, culture, language and religious observance and to ensure that all persons that the role comes into contact with are treated fairly and as an individual entitled to respect and dignity.

·  To use the organisation’s whistle blowing policy to ensure that poor practice, negligence or dishonesty is reported appropriately.

d.  Commitment and Attitude

·  To demonstrate flexibility where practicably possible to fulfil the tasks required of the post.

·  To demonstrate a ‘can do’ attitude in all areas of working practice and demonstrate a willingness to learn and take on new challenges.

·  To make use of regular supervision.

·  To commit to ongoing personal and professional development as agreed with line manager.

e.  Excellence

·  To aspire at all times to a standard of excellence in all areas of working practice.

·  To ensure any duties are carried out to the highest standard.

The Company reserves the right to amend or modify this Job Description in accordance with the operational needs of the business.

Person Specification and Assessment Framework

Criteria for Selection / Essential or
Desirable / Method of Assessment
Knowledge Skills and Aptitudes
Ability to work as part of a team / E / Interview
Confidentiality / E / Interview
A good knowledge of MS Word, Excel and Power Point. The use of relational databases for management information. / E / Application, Interview
Good written and verbal communication skills / E / Application, Interview
Good organisational skills / E / Interview
Professional telephone manner / E / Interview
Flexible / E / Interview
Personal Qualities
Enthusiastic and adaptable / E / Interview
Reliable and conscientious / E / Interview
Education, Training and Qualification
GCSE level or equivalent Maths and English / E / Application
Shorthand / D / Application
Experience
All round administrative experience / E / Application, Interview
Experience / Increment
1 Year / £500
2 Years / £500
3 years / £500
Qualifications / Increment
Business Admin/Customer Service Level 2 / £500
Business Admin/Customer Service Level 3 / £1000

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