Emergency Contact Information

River Wye Lodge

Your point of contact for River Wye Lodge is either Martin or Lewis.

If you experience any problems you can contact Martin on 01989 769308 or

07539 189763

During office hours you can also contact Lewis on 01600 772929.

Hospitals – Major Injuries

The nearest hospital with A&E facilities within a 30 minute drive is Gloucester

Gloucester Royal Hospital

Great Western Rd,

Gloucester GL1 3NN

Tel: 0300 422 2222

Directions to Gloucester Royal Hospital

Leave the lodge and go left up the hill through Lydbrook on B 4234 to the A4136, turn left and follow the road to Gloucester, joining on to the A40. At major roundabout with A417 turn right, then stay in left lane. You will see signs marking the way to the hospital.

Hospitals – Minor Injuries

There is a Minor Injury Unit at Dilke Memorial Hospital

Dilke Memorial Hospital is run by qualified nurses who can deal with minor cuts, bruises, grazes, minor burns and scalds.

Dilke Memorial Hospital

Speech House Rd,

Cinderford GL14 3HX

Tel: 0300 421 8640

Directions to Dilke Memorial Hospital:

Follow B4234 to junction and go left on the A4136. At Nailbridge the road divides, take the A4151/Speech House Rd to Cinderford. Total of 6.5 miles. About 12 mins.

Dilke Memorial Hospital is located on the B4226 Speech House Road to the south west of Cinderford.

Local doctor surgery

Dr Sandford & Partners (1.5km on main road through the village)
Lydbrook Health Centre
Lydbrook, Glos, GL17 9LG

Tel: 01594 860219

Police

Non emergency Tel. 101

Nearest station:

Gloucestershire Constabulary

Lords Hill

Coleford

GL16 8BQ Tel. 01452 753803

Chemists

Day Lewis Pharmacy, 42 Park Rd, Coleford, GL16 7AG Tel: 01594 832225

Drybrook Pharmacy, Drybrook Road Drybrook GL17 9JA Tel: 01594 542517

Day Lewis Pharmacy, 14 Pyart Court, Coleford GL16 8RG Tel: 01594 836835

Lloyds Pharmacy 9/10, Pyart Court, Railway Dr, Coleford GL16 8RG Tel: 01594 832151

Co-Operative Pharmacy, Dockham Rd, Cinderford GL14 2AQ Tel: 01594 822131

Boots Pharmacy, 9-11 Market St, Cinderford GL14 2RT Tel:01594 822332

For out of hours emergency chemist info contact Gwent Police HQ ; Tel – 01633 838111

Vets

Drybridge Veterinary Clinic, Railway Dr, Coleford GL16 8RH Tel: 01594 833526

The Globe Veterinary Surgery, 115 High St Cinderford GL14 2TB Tel: 01594 824416

Pets Barn Veterinary Group, 9 Heywood Rd, Cinderford GL14 2PL Tel: 01594 826688

Mains Water

Water is supplied by Severn Trent. In case of an emergency or loss of supply the 24-hour telephone is 0800 783 4444. The property reference is 385042369.

Gas

If you smell a gas escape, turn off the supply at the control valve in the outdoor green gas cabinet on the side of the building. Open doors and windows. No not smoke. Do not turn electrical switches on or off. Contact the gas emergency service on 0800 111 999.

Gas key in broom cupboard.

Parking

There is a very large car park with plenty of parking space for vehicles. However, all vehicles are left at your own risk and we cannot be held responsible for any damage that may occur to them.

Access

The door lock code for all keypad doors is. Then turn the knob to the left. Only the games room lock turns to the right.

You may use the emergency exit door to go from first floor to garden or hot tub.

Fire

The lodge is fitted with fire alarm, smoke alarms, and fire extinguishers on every floor and fire blankets in the kitchens. Please take a moment to familiarise yourself with their location.

The fire alarm is just inside the main front door.

If the fire alarm or smoke alarm siren sounds, the alarm will advise you which part of the building is in alarm. If there is no sign of a fire in that location, (ie a false alarm), you can silence the alarm and reset it using the red key which is in the kitchen broom cupboard, in the wall cabinet. Turn the red key in the slot and follow the instructions on the fire alarm to silence and reset it.

In the event of fire, persons on first and second floor should follow the fire emergency exit lights and leave first floor through the emergency door at the back. On ground floor, use whichever exit is closest. The parking area is your assembly point. Call the fire brigade.

Water and Stop Tap

Each unit has an isolation valve in the bathroom or shower room. The stopcock for the building is in the cellar. This is locked for safety and may only be opened in emergency. The key is in the kitchen broom cupboard, in the wall cabinet. In the cellar there are 2 taps, in event of uncontrollable leak turn off both taps, and also run several taps to help drain the supply, since the building is large there is much water in the system.

Electrics and lights

Fuse boxes for the lodge are in locked cupboards. Call Martin or Lewis for assistance.

The lights in the ground floor toilets are on sensors, so they do not have switches.

The switch for the Garden lights for back terrace and hot tub is on the far end outside wall of shed beside steps up to garden.

The back door, games room and snug all have external sensor lights.

In case of an emergency or loss of supply, contact Western Power on: 0330 123 5002. The postcode for the River Wye Lodge is GL17 9NU.

Heating and Hot Water

Central heating and hot water are pre-set for your comfort. To adjust heat in individual rooms, use the thermostatic radiator valves.

The two large open fireplaces situated in the dining room and the lounge are purely ornamental and should not be used to light fires.

The log burner in the lounge may be used with care as and when required. Wood is provided in the wood store.

Drains

Do not put sanitary things or any wet wipes or nappies in the loo since this will block the system. Please use the bags and bins provided.

Mobile Phone and Internet

Mobile phone signal works best for Vodafone, EE and Giff Gaff. Other signals may be found by walking into the car park. I-pads, tablets, and laptops work via our WI-FI modem located on window sill of the sitting room.

Rubbish

Indoor and kitchen rubbish bins are provided and when full the bags should be placed in the dustbins located outside the back door or in the Biffa bins in the car park. These are emptied on Tuesdays. There are separate bins for general waste (kitchen/ food/ baby nappies), Glass, and Recycling (plastic containers/ tins/ cardboard/ paper). Further info on recycling is on kitchen wall.

Dog waste and Cigarette Butts

Please maintain the cleanliness of the outside areas by removing dog poo and cigarette butts, bagging them and placing them in the general waste Biffa bin. Guests will be charged for removal of these items or excess litter.

Deliveries and Catering

Give postcode GL17 9NU and tell driver the previous name was The Courtfield Arms.

Spare light bulbs and batteries

Spare bulbs and batteries are in the cupboard at the top of the wide staircase.

First Aid Kits

These are kept in the wall cupboard in family bathroom on first floor, and in the broom cupboard in the kitchen

BBQ areas:

There is a front BBQ area and back terrace BBQ area enclosed by walls. The fenced area of wild garden above the wall and beside the back BBQ area is not open to guests.

Hot Tub

Location:

The hot tub is located in the back garden and can be accessed via the first floor Emergency door, or via the ground floor back door. In consideration of the neighbours the Hot Tub may not be used between the hours of 9.30pm and 09.30am.

Safety:

Children must be accompanied by an adult at ALL times. No glasses may be taken into the Hot Tub and no food or drink must be allowed to contaminate the water.

Please ensure the Hot Tub is covered when not in use, the jets and blowers have been switched off and that the cover straps at the front are fastened to prevent access by young children.

The Hot Tub is maintained twice weekly normally on Monday and Friday. Therefore it is the responsibility of guests to make every effort to maintain the water quality by ensuring that they are clean before entering the spa.

The wearing of sun creams, body lotions, make up or oils will reduce levels of chlorine and sanitizers in the spa as will bodily fluids such as sweat. All will rapidly contribute to a reduction in water quality.

If the Hot Tub becomes dirty or contaminated in between maintenance days then it should not be used until it has been re-treated.

Hot Tub controls:

·  The jets are operated (on/off) using the button on the control panel.

·  The knobs on either side of the control panel aerate the jets.

·  The large knob on the top/front of the tub alters the source of the jets i.e. Feet or body.

·  Rotating the underwater jet knobs allows you to vary the pressure of the jets or turn on/off.

Please do not alter the water temperature which for comfort and safety reasons is set between 36 and 38C.

iver Flood risk:

In the event of a flood warning, guests should have adequate time to evacuate to higher ground

before the river rises higher than the exit route via the road. Alternatively, guests should leave via

first floor Emergency door, through the garden and up across the front of the neighbouring

Belevdere House where there is an escape route to the public stairway going up to the main road.

River Flood risk:

In the event of a flood warning, guests should have adequate time to evacuate to higher ground before the river rises higher than the exit route via the road. Alternatively, guests should leave via first floor Emergency door, through the garden and up across the front of the neighbouring Belevdere House where there is an escape route to the public stairway going up to the main road.

iver Flood risk:

In the event of a flood warning, guests should have adequate time to evacuate to higher ground

before the river rises higher than the exit route via the road. Alternatively, guests should leave via

first floor Emergency door, through the garden and up across the front of the neighbouring

Belevdere House where there is an escape route to the public stairway going up to the main road.

Naked Flames

Fireworks, fires, and Chinese Lanterns are not allowed.

We hope that you have a lovely stay at River Wye Lodge and enjoy yourselves. If you could fill in a feedback form before you leave we would appreciate it as it helps us to correct any errors we’ve made and helps make for more enjoyable holidays in the future.

Kind regards

Christina Dodwell