Brighton Dome and Brighton Festival
JOB DESCRIPTION
Job Title: Fixed Term Event Manager
Accountable to: Visitor Services Manager
Job Purpose: With particular emphasis on supporting and delivering Private Hires and other events identified as requiring more Visitor Services support, undertake event related planning, ensuring that strategies are in place for effective event delivery.
As part of a seven day rota shared amongst the Event Management team, Duty Manage the activities of Brighton Dome and Festival.
As part of the Visitor Services team, take a lead in championing venue users and visitors, ensuring excellent standards of service delivery.
Principal Accountabilities:
1. Duty Manage all types of events at Brighton Dome Venues and if required at external venues during the Brighton Festival.
2. Act as lead BDFL contact for allocated Private Events and Double Heads such as Community Hires taking responsibility for advancing information and working with other operational teams to ensure the smooth running of the event.
3. Where required work in conjunction with the Production & Artistic Planning Departments to ensure that advance information about Production lead events or events requiring more Visitor Services support is in place.
4. With particular emphasis on Private Event clients or other areas of activity that require more VS support, attend site visits and production meetings for potential and confirmed events.
5. Where required identify potential costs for events, preparing quotes for clients. Arrange / Hire in event related equipment and services in line with company procedures. Ensure that event related recharges are completed within the designated timescales, taking responsibility for checking the invoices for Private Events.
6. Maximise income from all events and ancillary income streams (quotes, recharges, tours, merchandise and event specific income), identifying savings where possible. Manage all financial matters in accordance with company policy.
7. Play a proactive role in ensuring that visiting companies are aware of emergency and security protocols. Ensure that event related risk assessments are in place where required.
8. Uphold regulations and conditions pertaining to the Premises Licence holding Personal and SIA Licenses and acting as nominated representative of the Designated Premises Supervisor.
9. Maintain high standards of housekeeping, presentation and cleanliness in the venues ensuring the comfort and safety of all venue users.
10. Undertake training in emergency procedures and first aid and take the lead in emergency scenarios which may arise.
11. Pro-actively manage the work of the Visitor Services staff during events and event preparation. Provide feedback on staff performance.
12. Complete event related reports and notify relevant departments of accidents, near misses, incidents, alarm activations and premises faults in line with company procedure. Carry out investigations where required.
13. Assist the Head of VS and the VSM’s with administration relating to departmental resources, staff and customer liaison.
14. Assist in the administration and delivery of staff training.
15. Assist in the selection of staff, playing a role in recruitment for BDFL as required.
16. Assist in the administration and delivery of the venue’s Open Access work, with particular emphasis on tours and disability access.
17. Regularly attend specified meetings in order to ensure free flow of information between clients, visiting companies and in house departments.
18. Ensure that staff timesheets are accurately completed and authorise where necessary.
19. Ensure that departmental equipment and other resources are managed effectively. Be responsible for stock and monies. Complete bankings of event takings, issue buy outs and advances and complete show settlements for events.
20. Promote and comply with the Dome’s policy on equal opportunities both in delivery of services and treatment of others.
21. Any other duties as may be reasonably expected.
Visitor Services Structure – March 2013
Department Structure
Person Specification
Essential
· Substantial experience Event Managing (planning and delivering) live events in an arts or entertainment context.
· Substantial experience working Front of House in a customer service lead environment.
· Experience Managing teams of staff.
· Basic understanding of Production / Technical principles.
· Self motivated with a hands on, enthusiastic and flexible approach to their work.
· Confidence working with all members of public, VIP’s and artists.
· Excellent communication and negotiation skills.
· Good literacy and numeracy, organisation and office skills.
· Enthusiasm to work regular evenings and weekends as part of a shift pattern.
· Ability to inspire confidence in users of the venues and to present publicly to groups of people.
· Proven ability to handle several diverse projects at once and meet deadlines under pressure in a busy environment.
· Excellent time management skills and attention to detail.
Desirable
· Experience of using Artifax.
· A broad appreciation of arts and entertainment.
· Specific experience organising private events and conferencing.
· A working knowledge of a foreign language.
· Understanding of H&S Regulations including experience producing Risk Assessments.
· First Aid Training.
· Personal Licence.
· SIA Licence.
· Awareness of disability legislation.
· Ability to draw plans on Visio.
OUTLINE TERMS AND CONDITIONS
Hours: 148 hours over a 4 week period with overtime
Salary: £22,781.22
Pension: Yes, after probationary period (6 months)
Holidays: 20 days per annum + Bank Holidays
Notice Period: 1 month
Updated March 2013
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