Muhammad Bilal Asghar
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MUHAMMAD BILAL ASGHAR
+92-3204553492 ⦁
Operations Management Professional
Delivery Operations | Project Management | Last Mile Operations | Logistics Management
Executive Operations Manager, having broad experience in planning, managing and directing all the operations within the organisation in order to achieve overall business targets and shared commitments. Entrepreneur and innovative individual, accomplished in last mile operations, fleet management, project management, recruitment & people development. Result-oriented professional having strong ability to communicate with cross-functional and multi-cultural teams to surpass organisational objectives. Adept in resolving employer challenges with innovative solutions, systems, and process improvements; proven to increase efficiency, cost reduction, customer satisfaction, and the bottom-line. Advanced knowledge and comfort with world class mail, kaizen methodologies, Microsoft Office and SAP applications.
Areas of Strength and Expertise
⦁ Strategic Planning/Analysis⦁ New Business Development
⦁ Change Management
⦁ Recruitment and Retention
⦁ E-commerce Logistics / ⦁ Knowledge Management
⦁ Excellent Communication
⦁ Motivational Leadership
⦁ Performance Appraisal
⦁ Lean Six Sigma Leadership / ⦁ Problem Solving Skills
⦁ Relationship Building
⦁ Project Management
⦁ Quality Optimisation
⦁ Forecast and Budgeting
Benchmarks & Milestones
Managed a £2.1million operation and delivering mail to over 50,000 business and domestic customers
Ensured strict compliance to health & safety regulations, as well as anticipated responsibility for the security of mail and personnel at site and a fleet of approx. 40 vehicles
Structural revision of the unit resulted in 2236 hours of delivery cost savings worth £30,000 per annum
Met 4 out of 5 key performance indicators of the balanced scorecard last year
Robust business plan 2015/16 resulted in meeting financial target for the year
Reduced the pipeline losses by 3%; improving efficiency index from 138 to 145
Received a letter of thanks and appreciation from the Royal Mail chief executive on solid and resilient 2015/16 performance; Uplifted employee engagement index from 57 to 73
Professional Experience
ROYAL MAIL, London, UK Feb 2013 – July 2016
Executive Operations Manager, Aug 2015 – July 2016
Royal Mail group is world leader in postal innovation consisting of Parcel Force and Global Logistics Systems, delivering mail and parcels throughout UK and worldwide. Achieving all efficiency, customer and quality measures. Reorganised indoor working methods resulted in reduction of overheads cost. Led commercial team to develop new products and gain business. Improved the unit to create hazard free environment and created more operational space. Minimised client complaints; met the year on year reduction target.
⦁ Developed a successful Christmas plan with staying under the hours budget, met & exceeded operational and financial business objectives through constant improvement processes and revision activity.
⦁ Expedite and boost performance of front line staff by reviewing the individual and team performance on a regular basis and monitor KPIs, highlight areas for improvement and coach and develop people.
⦁ Deliver consultancy and link up with union partners in order to optimise and support change, and more overly track market changes and customer behaviours to outline deliberate direction for the unit.
ROYAL MAIL (Continued…)
Project Manager, (2D Barcode Parcels Project) Feb2016 – June 2016
⦁ Successfully launched the new 2D barcode parcel product in North London, through detailed operational planning, engagement and training for managers.
⦁ Regular performance reviews throughout the trial period and trouble shooting for the operational managers to help them achieve the doorstep scan for all 2D barcode parcels.
⦁ Uplifted the scanning performance from 56% to 94% for the North London sector.
⦁ Physically visiting the units struggling with performance, direct engagement with frontline staff and overcoming all technical issues.
Project Manager, (Customer and You Project) Oct 2015 – Dec 2015
⦁ Competently performed responsibilities including resource allocation for the project, thorough planning for the operational execution, as well as rapid negotiation with union partners to reach an agreement.
⦁ Strategically deployed the new customer enquiry & parcel collection system in North London. Evaluated performance after deployment, and recognised by the central team as best deployment in the region.
⦁ Saved 1248 operational hours worth £14,976 per annum.
Project Manager, (Local Collect deployment Project) April2014 – Aug2014
⦁ Design and implementing the standard operating procedures for the premium Local Collect product.
⦁ Devised a training plan for operational managers and front line staff through direct engagement, one-point lessons and constant performance monitoring.
⦁ With in few weeks of project going live, all units in North London achieved the 99% scanning target for Local collect.
Delivery Operations Manager, Feb 2013 – Aug 2015
⦁ Self-assuredly directed the high impacting units in absence of senior managers by maintaining the quality and driving the summer savings plan. Reduced absences by robust return to work and informal discussions.
⦁ Stimulated health & safety; reduced the no. Of complaints through in depth root cause analysis, and more overly worked as an improvement lead for the quality and customer complaints in an efficient manner.
⦁ Drove the coaching and counselling procedure in order to boost performance; improved the door step scan performance and the first time delivery by promoting delivery to neighbour and resolved the issues.
PAKS GROUP, London, UK Mar 2011 – Feb 2013
Advanced Customer Services Advisor
⦁ Proactively led the project for Olympics stock delivery, delivered assistance in telephone/ e-mail for online orders, and also identified sales opportunities & trends and emphasised these to sales manager.
⦁ Brought new wholesale customers, communicated with contractors and internal departments to resolve conflicts, guided customers in selecting best products, and kept up dated with all current promotions.
Education & Credentials
OXFORD BROOKES UNIVERSITY, Oxfordshire, UK
Bachelors in Applied Accounting, 2012
ACCA, UK, Accounting & Finance, 2011
OXFORD UNIVERSITY, Oxfordshire, UK, 2016
Successful Change Management | Lean Six Sigma Leadership Yellow Belt
Advanced Project Management | Essentials of Project Management
Applying Knowledge Management: Principles & Practices
Operations Manager's Course, Royal Mail Group, UK, 2013
Age: 28, Gender: Male, Marital Status: Single
Language Proficiency: Urdu: Native, English: Fluent,