WHRT4 -3 SBA-Task: Project 2014

WHRT4 -3- SBATask: Project 2017

INSTRUCTIONS AND INFORMATION TO THE LEARNER
1. / This project must be done in a group of FOUR members. The educator shall assess your progress atregular intervals to ensure good quality workis delivered at the correct time.
2. / Indicate the names of the group members and the due date on the cover page.
3. / You must follow ALL the educator's instructions and work hard so that you enjoy the project, and at the same time find it a worthwhile learning experience.
4. / You may be asked to report to the larger group.
QUESTION 1
Read the following background information and answer the questions:
Knowing that one can progress in a career within a sector is also an important consideration when individuals are choosing training or the sector they want to be in. Of all employees working in the wholesale/retail sector, approximately 25% work in the following sub-sectors: franchise, merchandising, large chain and independent small, medium and micro outlets. Categories in this sub-sector include: hardware, music, food, clothing, furniture and general/speciality merchandise.
The majority of people working in the industry are employed as cashiers, clerks, sales representatives and supervisors.
Attached herewith is the summary of different job profiles in the wholesale and retail sector and the career path to get you there. Use the above-mentioned information as well as the ADDENDUM to answer the questions.
1.1 / Identify and name ONE large franchise sub-sector in your area. / (1)
1.2 / Name TWO different departments and their roles within the organisation of the franchise store identified in QUESTION 1.1. / (4)
1.3 / Mention TWO positions found at the entry level as well as TWO minimum skills and knowledge required for these positions, in the identified franchise store. (2 + 2) / (4)
1.4 / Read the attached ADDENDUM and answer the following questions:
1.4.1 / Identify THREE career opportunities providing support to the outlet. / (3)
1.4.2 / Identify FOUR career opportunities at the operational level in the outlet. / (4)
1.5 / Consider each job title, job description, tasks performed by that person, required qualifications, required skills, knowledge and experience and:
1.5.1 / Identify ONE job profile at the operational level, which you would pursue as your preferred career. / (1)
1.5.2 / Give ONE reason why you think your selected job profile is at the operational level. / (1)
1.5.3 / Describe THREE skills and knowledge required for the identified job profile. / (3)
1.6 / Use the addendum to identify the NQF level of your chosen career. / (1)
1.7 / 1.7.1 / Identify within the franchise outlet, THREE people that will help you obtain the required knowledge and skills. / (3)
1.7.2 / Identify and explain FOUR external learning programmes (options) you will use to acquire skills to achieve your preferred career. / (8)
1.8 / Use the following table of characteristics required from people in the retail industry to assess how your personal ambitions and desires FIT or DO NOT FIT your selected job profile.
PERSONALITY TRAIT / DESCRIPTION / DO YOU HAVE THIS TRAIT?
Yes or No / MOTIVATE
Being a good communicator / Selling products and services to customers requires good communication skills. This determines how competitive the industry will be.
Being creative / Customer demands and tastes change over time. A good retailer needs to be innovative and be able to think and adapt to these changes. Staffs that are creative and contribute valuable ideas to a business are highly valued.
Being efficient / Efficient people cut down on wastage within a company and save money as they are able to get a job done quickly and easily.
Coping with stress and being able to work under pressure / Retailing can be a highly pressurized and rapidly changing environment. Retailers need to be aware of changing trends and able to easily adapt to these. Staff also needs to know who to deal with customers who have complaints. There are deadlines to deliver goods and services to customers. Coping with the stress of the job and being able to work under pressure is therefore a requirement for any job within the retail sector.
Good negotiation skills / Good negotiations skills are very useful within the retail industry. Firstly, companies or small shops need to source the goods they are selling to customers. This requires a negotiation process. Those that are selling are also required to be able to negotiate with the customer and get the best deal possible.
Being trustworthy / Retail involves the buying and selling of goods and is reliant on a trustworthy person. It is also important that this person be reliable and dependable.
A cheerful and friendly disposition / Many retail jobs involve interactions with customers. This requires people skills and a person with an outgoing and pleasant personality.
[Source: W&R SETA Career guide for learners, 2010] / (7)

WHRT4 -4- SBA Task: Project 2017

Draw the following extract from the table in your answer book and complete the table.

PERSONALITY TRAIT / Do you have this trait? Yes/No / MOTIVATE
1.9 / Use the format below to develop an action plan with timelines which you will use to access the required skills, knowledge and experience in pursuing your preferred career.
ACTION PLAN
My THREE goals are:
My Action Plans:
Step 1:
Target Date:
Step 2:
Target Date:
Step 3:
Target Date: / (10)
[50]
TOTAL: / 50