CMGT 445 Week 3 Individual Assignment Implementation Plan

Implementation Plan

Project Name: Universal Studios Orlando Employee Wireless Network Access for off-site and on-site shuttles

Project Stakeholders

  • Bill Davis
  • Facilities Resource Manager
  • Harry Porter
  • Logistics Manager
  • mailto:
  • William Johnson
  • Site Services Manager
  • Jerry Robles
  • Project Director
  • Mike Ross
  • IT Services

Project Description

  • The purpose of this project is to provide wireless Internet access to all employees using the provided parking shuttle bus service.
  • The main challenge of this project will be to install wireless technology on the buses without negatively impacting shuttle service.
  • The desired outcome of this project is to improve productivity for hourly employees, supervisors and managers parking off-site while they travel in the shuttles.

Measurable Organizational Value (MOV)

  • The primary measure of value for this project will be in increasing use of parking shuttle buses. The addition of wireless Internet will encourage wider adoption of off-site transportation and improve parking overcrowding. The added value of staff productivity while using shuttle services will be difficult to measure, but employee satisfaction with the improvement can be surveyed and used to further measure the organizational success of this project.

Project Scope

  • All 16-passenger vehicles in the Universal Studios shuttles will be outfitted with wireless access points to provide Internet service to employees/passengers. This includes the 10 shuttle buses currently in operation onsite.
  • Universal Studios owned cars, long-term use vans, and electric vehicles would not be outfitted with wireless access points. The scope of this project is not to provide wireless Internet to all Universal vehicles, only to provide working access on the employee shuttles.

Project Schedule Summary

  • Project start date: April 16, 2015
  • Project end date: May 14, 2015
  • Timeline of project phases and milestones:
  • Delivery of materials expected on April 7, 2015
  • First 2 vehicles outfitted with wireless technology on April 16, 2015
  • Milestone – Successful testing of first 2 vehicles with wireless Internet
  • Next 2 vehicles outfitted with wireless technology on April 17, 2015
  • Milestone – Successful installation and testing
  • Next 2 vehicles outfitted with wireless technology on April 18, 2015
  • Milestone – Successful installation and testing
  • Next 2 vehicles outfitted with wireless technology on April 19, 2015
  • Milestone – Successful installation and testing
  • Next 2 vehicles outfitted with wireless technology on April 20, 2015
  • Milestone – Successful installation and testing
  • Next 2 vehicles outfitted with wireless technology on April 23, 2015
  • Milestone – Successful installation and testing
  • Next 2 vehicles outfitted with wireless technology on April 24, 2015
  • Milestone – Successful installation and testing
  • Next 2 vehicles outfitted with wireless technology on April 25, 2015
  • Project Goal – Successful installation and testing on all 16 vehicles
  • Ongoing testing, maintenance, and passenger surveying to determine satisfaction with the wireless Internet service on Lab shuttles
  • Project Completion – May 14, 2015

Project Budget Summary

  • Total project budget - $32,320
  • Budget broken down by phase:
  • Purchase hardware for wireless access points: $24,000 ($1,500 per vehicle)
  • IT Installation and testing: $6400 ($400 per vehicle installation)
  • Transportation: $1920 (Wage cost of driver required to move Class B vehicles)

Quality Issues

  • Adhering to the schedule is essential to keep labor costs within budget.
  • Passenger satisfaction is essential to project success so testing must meet or exceed Lab wireless protocol standards.

Resources Required

  • People – 2 Information Technology staff (responsible manager Mike Ross), 15 Transportation drivers with Class B Passenger license (responsible manager Harry Potter)
  • Technology – The technology requirements for this project are minimal outside of the wireless technology being purchased. Facilities IT will provide the technology to detect and measure the success of the wireless implementation.
  • Facilities – The maintenance yard for Lab vehicles will be ideally suited for this task. This will also expedite any work changes that may be required due to vehicle maintenance issues.
  • Resources to be provided
  • 1 Global Electric Motorcar
  • Facilities (responsible manager Bill Davis)
  • Needed from April 16 to April 25

Assumptions and Risks

  • Assumptions used to develop estimates
  • IT staff able to complete two wireless upgrades a day
  • Key risks, probability of occurrence, and impact
  • Vehicles may be needed for back-up during wireless implementation
  • Maintenance requirements may slow the upgrade schedule
  • Key staff may be required to perform other mission critical Shuttle duties
  • Constraints
  • Work on this project cannot negatively impact the IT departments daily functions or the operation of the Parking shuttle service
  • Dependencies on other projects or areas within or outside the organization
  • The IT staff implementing this change must work closely with transportation to ensure that the wireless schedule goes according to plan without impacting Parking shuttle services.

Project Administration

  • Communications plan
  • The communication plan to spread the word about the new wireless Internet on Employee passenger vehicles will happen via several methods. The News Letter at UO will run daily reminders and encouragement to try the parking shuttle services. The bus drivers will post notifications about the new service along with instructions about how to connect to the wireless service. Finally, the Facilities Resource Manager has agreed to send out a level one e-mail to inform staff about the changes and invite more users to utilize the shuttle service.
  • Scope management plan
  • The primary aim of the scope management plan is for the Logistics and Site Services managers to ensure that no single passenger vehicles are outfitted with wireless service due to cost constraints and safety issues.
  • Implementation and project closure plan
  • The technical implementation of the wireless Internet for all parking shuttles will be equipped with security features to safeguard riders from information theft. Warnings will be posted on buses that no top security materials should be accessed while using the wireless service.

References

Feeney, M., & Sult, L. (2011). Project Management in Practice: Implementing a Process to Ensure Accountability and Success. Journal of Library Administration, 51(7/8), 744-763. doi:10.1080/01930826.2011.601273.