MAINTENANCE AND SUPPORT OF THE FOOT COUNTING AND QUEUE MANAEMENT (QMS) SYSTEM FOR A PERIOD OF 48 MONTHS AT AIRPORTS COMPANY SOUTH AFRICA

ANNEXTURE C: PRICING AND RESOURCE SCHEDULES

Pricing

Monthly Maintenance fees is for scheduled maintenance of the QMS systems in accordance with an agreed to monthly rate. No Maintenance fees shall be paid if monthly maintenance is not done as per the agreed to schedule, and reporting requirements is not met.

Monthly Maintenance and Support Fees:

Table 14 Monthly Fees

Site / Work / Monthly Fees
ORTIA / Maintenance and support fee

Table 15 Annual Maintenance and Support Fees (include annual escalation)

Site / Work / Y1 / Y2 / Y3 / Y4 / Total
ORTIA / Annual Maintenance and support fee
ORTIA / Annual Software Maintenance fee

Schedule of Labour Rates

Skills / Normal Hourly Rate / After Hours, Hourly Rates
Weekdays / Saturdays / Sundays / Public Holidays
Technician
Assistant Technician
Senior Technician
Specify Other
Specify Other

Table 16 Schedule of Labour Rates

Equipment (spares) pricing schedule

QMS-Foot Counting Spares
Equipment Description / Unit Cost / Cost
Brick stream sensors
Availability indicators
Door contacts
Other specify

Table 17 spares pricing schedule

Call Out Rates:

After hours, Weekends and Public Holiday
After Hours / Week-end / Public Holiday
Resource / R - / R - / R -

Table 18 Callout Rates

All callouts will be approved by the Contract Manager or Division Manager.

Note: No call out rates will be chargeable during normal working hours.

Bidder proposal

Maintenance Plan;

Maintenance Schedule;

Resource allocation;

SLA compliance

SLA Response Sheet
Response / Restoration / Compliance (Y/N)
Priority 1 (P1) / 2 hrs / 4 hrs
Priority 2 (P2) / 3 Hrs / 5 hrs
Priority 3 (P3) / 4 hrs / 8 hrs
Priority 4 (P4) / 5 hrs / 24 hrs

Schedule of staff available

a) Names of personnel who will be dealing with the contract

Name / Position / Related Experience
(number of years) / Technical Certification and Qualifications related to the system / Full time/Part time involvement