Contact Officer
Sharna Williams, Executive Officer, Regulatory Operations on 03 9914 6324
Closing date
Sunday, 12 March 2017 at 11:00pm (Australian Eastern Standard Time)
How to apply
1. In one combined word document include:
- your completed Application Cover Sheet (the last page of this document),
- a submission outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities (maximum 2 pages), and
- your resume outlining your work history, relevant qualifications and training.
2. Apply online - When applying you will be asked to upload your combined application and enter your personal details.
Overview of Comcare
Comcare’s role is to have a positive impact on reducing injury and harm in the workplace. Comcare’s work underpins quality workplaces and plays a vital role supporting workforce participation and productivity.
Comcare’s four business priorities are:
Ø Leading insurer—working with employers and employees to minimise harm in workplaces, facilitate return to work and recovery at work, and deliver sustainable management of the fund.
Ø National regulator—working with employers, employees and other stakeholders to deliver consistent risk-based regulation to improve work health, safety and rehabilitation outcomes.
Ø Excellence in scheme management and design—working with scheme participants to achieve sustainable and better practice national schemes.
Ø Efficient and effective operations—working together to achieve our Outcome.
What we offer
Comcare offers employees attractive employment conditions, including:
Overview of the team and role
This role provides executive support to the General Manager Regulatory Operations Group and contributes to the coordination of Group wide activities, with the support of the Executive Officer.
The Executive Support Officer is required to work in a fast-paced environment often within rigid timelines. The role must professionally manage relationships with internal and external stakeholders, particularly with SES leaders, teams within the group, Executive Officers and Executive Assistants across Comcare.
Duties include a range of administrative activities that support Comcare business and may involve tasks which relate to finance, legal issues, human resources, program administration, marketing, contract management, property administration, case reviews, procurement and event management. An Executive Support Officer will also provide secretariat support for meetings.
Primary responsibilities
1. Undertake active liaison with high level internal and external clients, stakeholders and service providers to gather information required to coordinate and achieve outcomes.
2. Manage all aspects associated with the General Manager’s work schedule including telephone calls, diary management and preparation of relevant papers. Manage and respond to incoming and outgoing correspondence including follow-up and monitoring. Organise travel arrangements for the General Manager, including reconciliation and maintenance of related documentation.
3. Collaborate with Executive Assistants and closely support the Executive Officer to achieve outcomes and facilitate the efficient operation of Regulatory Operation Group. Manage other ROG staff in day-to-day activities and mentor, guide, train, support and provide regular feedback to team/individuals to achieve goals and contribute to team outcomes.
4. Undertake a range of administrative tasks that support the Group, including the following: records management, event coordination, monitoring expenditures against cost centres and basic procurement such as stationery and office equipment.
5. Undertake intermediate to high level research, drafting and proofing to assist with the development of executive reports, submissions and briefs. Use tact, discretion and sensitivity when undertaking duties such as secretariat support, coordination of Senate Estimates, ministerial briefs, and papers for the group.
6. Coordinate and manage projects and tasks, independently and in collaboration with business areas and the Executive Officer.
7. Under limited supervision, manage enquiries and requests by prioritising actions, identifying and undertaking related tasks proactively. Interpret, analyse and apply sound judgment to provide innovative solutions for issues encountered.
Job specific capabilities
1. Demonstrated analytical, research and problem solving skills including undertaking intermediate to high level research.
2. Ability to manage and respond to correspondence, enquiries and requests by prioritising actions, identifying and undertaking related tasks including follow-up and monitoring.
- Ability to proactively identify critical issues, suggest solutions, and take appropriate action including the ability to exercise judgement, discretion and maintain confidentiality.
- Ability to develop and maintain stakeholder relationships.
- Highly developed written and oral communication skills. This includes the ability to prepare correspondence, manage sensitive information and prepare high quality reports and briefs.
How to apply
Your statement of claims against the job specific capabilities is your opportunity to demonstrate your competency and is the most important factor in determining whether your application will be short-listed.
Please address each job specific capability and provide evidence of your suitability with examples from your current or past role(s) which demonstrate how you meet the capability. The STAR approach is one way of presenting information. For each capability think about the following and use these points to form sentences:
Situation: Set the context by describing the circumstance whether you used the skills or qualities and gained the experience.
Task: What was your role?
Approach: What did you do and how did you do it?
Result: What did you achieve?
What was the end result and how does it relate to the job you are applying for?
For more information on how to apply for jobs in the Australian Public Service please go
to: http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code
The Selection Process
Comcare uses a competitive merit process. This process will likely take approximately six weeks for shortlisting, interviewing, reference checking and offers to be made.
Eligibility and specific conditions of employment
1. Australian citizenship
2. Character clearance (police records check)
3. Health assessment
4. Six months probationary period
For information on conditions of employment, please refer to our website via this link: http://www.comcare.gov.au/careers/working_at_comcare.
RecruitAbility Scheme
Comcare is committed to supporting the employment and career development of people with disability. Our participation in the APS RecruitAbility scheme means you will be progressed to further assessment if you declare you have a disability, opt into the scheme and meet the minimum requirements for the position.
How do I opt into the RecruitAbility scheme?
You will be asked to indicate if you wish to opt into the RecruitAbility scheme in the Application Cover Sheet. You must answer “yes” to the question asking if you would like to participate in the scheme. Simply declaring that you have a disability will not automatically include you in the scheme.
Reasonable adjustments
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. If you require any adjustments, please indicate this under the relevant section of the Application Cover Sheet.
Details about the RecruitAbility scheme can be found at the Australian Public Service Commission’s website via this link:
http://www.apsc.gov.au/publications-and-media/current-publications/recruitability-applicants-guide.
Diversity and Inclusion
The range and nature of work in Comcare requires a workforce that reflects our diverse society. We are an inclusive employer and actively encourage and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people with disabilities. We are committed to providing an environment that values diversity and supports employees to reach their full potential.
Comcare will accommodate all requests for reasonable adjustment for people with disabilities to assist in the application process and if successful, the inherent requirements of the position.
If you have individual requirements that need to be accommodated in order to participate in an interview or assessment centre please inform the contact person listed on the front of this Information Pack.
Application Cover Sheet
Title / Birth Date (optional)
Surname / Given Name
Address
Preferred Name / State / Postcode
Contact Number(s) / (M) / (W) / (H)
Email Address
Current Employer
Position Title
Are you currently working in the Australian Public Service?
Substantive Level / Acting Level / AGS Number
Are you an Australian Citizen?
Have you received a redundancy benefit from an APS Agency or Parliament Service that has not expired?
Have you ever been found to have breached the APS Code of Conduct?
If yes, please specify employer’s name.
Do you have a disability?
Do you require any special arrangements to be made for assessment e.g. interview? If yes a member of the selection panel will contact you for more details
If you have a disability (according to the definition under the RecruitAbility Scheme), do you wish to opt into the scheme, and understand your application will need to be assessed as having met minimum requirements for the position?
Please provide two referees who have supervised and assessed your performance within the workplace
(with one current referee required)
Name / Relationship
Email / Contact
Name / Relationship
Email / Contact
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