Mayden Health Literacy Workshop
Friday, March 29, 2013
Roundtable Call to Action - First Discussion
Topic: Prevention and Public Health
Facilitator: Marty Malheiro
Recorder: Alice Weber
Reporter: Liz Joy and Teresa Garrett, jointly
Table Group: Teresa Garrett, Liz Joy, Mary McFarland, Amy Honisett, Sue Chase Cantarini, Nichole Shephard, Camille Salmond, Bryan Gibson, Heather Aliono.
Identify three action items that will lead to improved health literacy for a community health center. (in the health care system)
1. Identify best practices for health literacy education for health professionals and metrics to evaluate. Health care professionals need behavior change as much as patients.
2. Need standardized consistent messages across disciplines and organizations. (To improve adherence and reduce cost.) “I care about you. How is your _ _ _?”
a. Standardize and get buy-in across organizations for “Information Prescription”
3. Incorporate academic and community librarians
a. PSA
4. Assessing an organization’s commitment and achievement to health literacy standards that are validated. Bring collaborating partners to the table. Community continuum.
What needs to be done to ensure the above action items are accomplished?
1. Publish “best practices” in health literacy toolbox on Eccles HL website. IHI may have resources to help.
2. Adapt and disseminate existing evidence-based programs that incorporate health literacy principles. Include definition of a “health literate organization.”
3. Promote “Information Prescription” to subscribers, and involve community librarians – be sure they know that they can, and to where they can refer if need be.
Identify three action items to improve usability of health information on different topics (e.g. injury prevention, emergency preparedness, healthy eating, smoking cessation, etc). Who will make these initiatives happen?
Not addressed
Brainstorm ways that health literacy principles can be applied to a social media campaign.
Not addressed
Discussion Notes:
Public health is primarily about prevention.
It will require lots of resources. Financial incentives will drive other changes. The importance of health literacy has come to the top; this is our Window of Opportunity.
Shared learning environment. How can EHR help? cHIE. Diabetes prevention program - 15 touchpoints, then phone calls for 6-12 months. Consistent message over time. Partnership and Collaboration!!
Need help with marketing. Prevention happens where you live, not in the doctor’s office. Where people gather – churches, schools, libraries, etc. Commitment to communicate the best messages to our population – CDC national action plan.
What needs to be different? What can we do differently to have successful interactions? Start with listening first, then telling next.
Training should be included in organization’s mission statement, joint commission accreditation – then can be labeled a “health literate institution.” Continuing Education to reach those providers who are not in school. Navigating the health care system.
Train the employees and staff. Establish partnership, relationship; establish priorities today; communicate with other professionals in this patient’s care.
How does the patient perceive team-based care? (Patients more adherent when treated by team)(Consistent message across the team)
4/4/2013/aw