CURRICULUM VITAE
HAMSA.K.M
P. O. Box 1907,AL AIN – U A E.
Tel. No. : 00971 502555167
Email:
I. CAREER OBJECTIVE:
Seeking a position with a professionally managed reputed organization, where I can utilize my ability and experience.
II. PROFILE:
Highly qualified and experienced professional offering more than 16 years of managerial and supervisory level of expertise and work experience profile in Travel Agency Industry. Contributed successfully to the travel agency operation and demonstrated expertise in Customer handling, Problem solving, Handling of difficult situation and business development.
III. PERSONALITY:
A result focused and customer driven team player with excellent track record of providing excellent customer service, meeting managements’ goals & objectives, administrating Travel Agency operations effectively, delivering quality results and professionally crossing obstacles through effective planning, research and positive thinking.
IV. EDUCATIONAL QUALIFICATION:
Education : B.A.(History) from CalicutUniversity, Kerala
in the year of 1989-1992
V. PROFESSIONAL QUALIFICATION:
IATA Diploma In Airline Finance and Accounting Management in the year of 2002
IATA Diploma In Airline Marketing in the year of 2001
IATA Diploma In Advanced (Consultancy) course in the year of 2000
IATA Diploma in Standard (Foundation) course in the year of 1999
Galileo Fares and Ticketing (EmiratesTrainingCollegeDubai) in the year of 2000
Certificate in M S Office in the year of 2000
Diploma in ACRS in the year of 2000
Certificate in English and Arabic typing (60 wpm)in the year of 1992
Certificate in Supervisory and Leadership Skills course by Qatar Airways in 2006.
VI. SPECIAL SKILLS:
Well experienced in Reservation and ticketing (Galileo, Sabre, Amadeus, Abacus and
Worldspan)
Thorough knowledge in fare calculation
Good Communicating and interpersonal skill
Strong exposure to Windows Applications.
Internet, E-mail (Outlook Express, Lotus Note)
VII. LANGUAGES:
*Speak:Arabic, English, Hindi, Urdu and Malayalam.
*Read & Write:Arabic, English, Hindi, Urdu and Malayalam.
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VIII. EMPLOYMENT RECORD:
Previous Employer (1) : skyline travel and Holidays (IATA)
(From November 2004 to Till now)
Al Ain, UAE.
Position : Manager.
I have appointed in a closing stage of the agency as Manager in 2004 .Now Skyline is running as a leading IATA approved agency with strength of 15staff and one branch office. Holding more than 80 major Airlines stock and contract with worlds major tour companies.
Job Description
Design and Marketing for the travel office, introduction of corporate accounts
Handling of high profile clients.
Set up of business, survey feasibility, complete office set up with automation and airline operation
Preparing fliers and brochures for various destinations.
Organized presentation for clients on different destinations with the concerned tour operators
Cost Control (within budget levels).
Market Information (Airlines products, competition and estimation).
Managing sales and operation
Maintain relations/negotiation with major airlines, Hoteliers and ground handlers for special rates/promotional fares and incentives
Previous Employes (2) : Creative Tours Travel (India Pvt.Ltd.)
One of the leading Agency in India
(From December 2003 to November 2004)
Calicut ,India.
Position : Supervisor.
Previous Employer (3) : Bin Dasmal Travels
(GSA Indonesian Airlines)
(From January 2003 to October2003)
Dubai, UAE.
Position :Supervisor.
Previous Employer (4) : Al Maya Travels,
(From Jun 2000 to May 2002)
Ras Al-Khaimah , UAE.
Position : Supervisor
Job Description
Team Leader – Counter Operation and Supervision
Efficiency in achieving targets under pressure and independent handling
Design and Marketing for the travel office, introduction of corporate accounts
Handling of high profile clients.
Preparing fliers and brochures for various destinations.
Handling Sales, Reservation and Ticketing
Preparing Travel Plan, Brochures Itineraries
Maintaining relation / negotiation with major airlines, Hoteliers and ground handlers for special rates/promotional fares and incentives
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Previous Employer (5) : Safe Way Travels,
(From September 1999 to May 2000)
Dubai, UAE.
Position : Reservation and Ticketing Staff
Previous Employer (6) : Salma Travels and Cargo,
(GSA Saudi Arabian Airlines)
(From February1994 to march 1999)
Saudi Arabia
Position : Reservation and Ticketing Staff
Job Description.
* Reservation and issue of tickets.
* Dealing with walk-in passengers.
* Dealing with corporate customers.
* Contact Airlines.
* Contact BSP.
* Hotel Reservation.
* Prepare Tour Packages.
III. PERSONAL DATA:
Nationality: Indian
Date of Birth: 13th, May, 1970
Marital Status:Married
Visa Status :Employment
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