September 8, 2010
System-Wide Accessibility Weekly Update
For week of Sunday 8/29/10-Saturday 9/4/10
General:
· Toured MBTA system with Richard Devydler, Senior Advisor on Accessible Transportation at US-DOT
· Met with Design & Construction and the Law Department to ensure compliance of accessibility ramp at 53 State Street.
· Participated in the Accessible Transportation Forum hosted by the Disability Law Center and the Institute for Human Centered Design
· Met with Judge King and Green Line personnel to discuss automated stop announcement system
· Met with Operations Support to discuss Elevator Maintenance & Uptime
· Participated in Webinar on DOJ's Updated ADA Regulations and Standards for US Access Board.
· Attended MassDOT Roundtable Meeting
· Represented MBTA at monthly meeting of the Access Advisory Committee to the MBTA (AACT)
· Developed content for signs to be posted next to out of service elevators detailing directions to next closest elevator and/or alternate service plan
· Edited and uploaded additional photos to draft on-line Access Guide
Design and Engineering:
· Meetings
o Met with Design & Construction discuss status of changes to Maverick Station
Customer and Employee Complaints:
· Tracked 13 customer complaints; 7 forwarded to Office of Diversity & Civil Rights (ODCR) for investigation
Internal Access Monitoring Program:
· 9 Monitors conducted 54 trips throughout all of fixed route system (48 Bus; 5 Subway; 1 Commuter Rail)
· Continued revising the IAM handbook
· Continued generating text for Internal Monitoring Reports
· Continued developing the Internal Monitor training guide
· Reviewed 60 completed monitoring forms
· Scanned 40 completed monitoring forms
· Conducted two training sessions (2 ½ hrs ea.) for new monitoring staff
· Created 2 reports consisting of results from the IAM program’s Q3-2010
· Issued 1 report concerning serious violations committed against monitors
· Began developing new Commuter Rail monitoring form for mini-high boarding
Reduced Fare CharlieCard Program Activity
· Issued 1390 reduced-fare CharlieCards:
o 810 Senior CharlieCards
o 551 Transportation Access Pass (TAP) CharlieCards
o 17 Blind Access CharlieCards
o 12 “THE RIDE” CharlieCards
· Reviewed 265 Transportation Access Pass CharlieCard applications
· Processed 243 account deposits for customers of the MBTA Paratransit program THE RIDE
· Responded to 400 customer phone inquiries
SWA Weekly Update 9/4/10 Page 3 of 3