Inspector-General of Taxation
Selection Documentation
Local Title: / APS Level 5– Tax Complaints & Review OfficerSalary: /
$73,937- $78,671 per annum(plus attractive employer superannuation contribution) under the 2015–18IGT Enterprise Agreement
Vacancy No: / Several vacancies
Closing Date: / 5:00pm, Monday, 1 May2017
Tenure: / Ongoing, full-time
Contact Person: / Naomi Linning or David Pengilleyon(02) 8239 2111
Gazette Précis: / Tax Complaints & Review Officer to assist taxpayers, tax practitioners and others with their complaints about the administrative actions of the Australian Taxation Office and Tax Practitioners Board. The role also involves assisting with broader reviews into tax administration. The role is interesting and challenging in a small office team environment.
Eligibility Requirements: / Demonstrated knowledge and application of taxation law and policy. Relevanttertiaryqualifications in law and/or accounting and experience in taxation matters is mandatory.
Location:
Selection Criteria: / Sydney
Applicants are encouraged to manage their response to the selection criteria within an overall total of 2 pages.
Notes: / Employees of the Inspector-General of Taxation are required to be Australian citizens and must hold a current security clearance or successfully complete a clearance prior to commencement.
Job Description
APS Level 5, Tax Complaints & Review Officer
Inspector-General of Taxation
Inspector-General of Taxation
The Inspector-General of Taxation (IGT) is an independent statutory office that seeks to improve the administration of the tax system for the benefit of all taxpayers by:
•assisting taxpayers, tax practitioners and others with their complaints about the administrative actions of the Australian Taxation Office (ATO) and Tax Practitioners Board (TPB); and
•undertaking broader reviews into tax administration issues.
The IGT is an arm of the Executive, reporting directly to Government, although accountable to Parliament as an independent statutory agency. The IGT has national responsibility through a single office located in Sydney.
Since its inception, the IGT has conducted reviews into systemic issues in tax administration. Some of the reviews in the past have covered such areas as:
•tax disputes;
•penalties;
•transfer pricing;
•cash economy benchmarking; and
•superannuation guarantee charge.
Since 1 May 2015, the IGT also assists taxpayers,tax practitionersand others with their complaints about the administrative actions of the ATO and TPB. Generally, administrative actions that are the subject of the complaint, relate to the conduct of the ATO and the TPB in their interactions with taxpayers,tax practitionersand others, including the policies and procedures which guide those actions. Matters may be raised online through lodgement of a web form, or via correspondence or by phone.
For further information, refer to the IGT website at
Individual Role
The primary role of the successful applicants will be to consider and assist taxpayers,tax practitionersand others with a variety of complaints relating to the administrative actions of the ATO and TPB.
Tax Complaints & ReviewOfficers are expected to investigate and facilitate the resolution of complaints on a timely basis received from taxpayers and others. Complaints are required to be managed with tact, discretion and cooperation.
The role also involves assisting with the completion of IGT reviews into broader tax administration matters.
As the IGT is a small agency, there is opportunity for officers to broaden their skills by contributing to a large range of corporate projects, including IT improvements and organisational planning.
Highly motivated persons with well-developed research and analytical abilities are required.
Applicants will be self-starters who work with limited supervision.
Excellent communication, writing, resolution, management and consulting skills to support the office’s objectives are required.
A degree of intra and inter-state travel may be required.
The office provides a challenging but rewarding working environment.The successful applicants will be expected to multi-task, prioritise, and work effectively and cooperatively as team players within a small,collegiate but busy office with national responsibility.
Duties
1. Receive and register in the complaint management system incoming telephone, written and electronic complaints.
2. Assess complaints and enquiries, provide accurate advice and referral and make timely decisions in accordance with guidelines and delegations.
3. Assistance with the completion of IGT reviews into broader tax administration matters through the conduct of meetings, fieldwork, detailedresearch, analysis and drafting reports.
4. Assistance with the completion of various corporate projects.
5. Other duties and activities as directed.
Duties are to be performed under direction and in accordance with the Australian Public Service (APS) Code of Conduct, and upholding the APS Values.
Selection Criteria
Classification: / APS Level 5 / Vacancy No: / Several vacanciesFollowing are criteria against which selection for this employment opportunity will be made. It is in your interest to address these criteria in your application. Your referees should also address these criteria when writing their report.
Criteria
- Supports strategic direction
-Thinks strategically
-Harnesses information and opportunities
-Shows judgement, intelligence and commonsense
- Achieves Results
-Applies and builds professional expertise
-Responds positively to change
-Takes responsibility for managing work projects to achieve results
- Supports productive working relationships
-Listens to, understands and recognises the needs of others
-Values individual differences and diversity
-Shares learning and supports others
- Displays personal drive and integrity
-Engages with risk and shows personal courage
-Commits to action
-Promotes and adopts a positive and balanced approach to work
-Demonstrates self awareness and a commitment to personal development
- Communicates with influence
-Listens, understands and adapts to audience
-Negotiates confidently
Inspector-General of Taxation is committed to the principles of Workplace Diversity.