The Management Has Responded Very Positively and CMD BSNL in a D.O Letter Addressed To

As you are aware that forum has decided to conduct a massive programme under the banner "Service With A Smile” for 100 days starting from January1st 2016. During these 100 days all the executives and non executives of BSNL shall conduct a serious derive to increase the mobile, Land Line and Broad Band connections. Similarly all efforts shall be made to maintain fault free network, BTS etc.

The management has responded very positively and CMD BSNL in a D.O letter addressed to CGMs has given following tips to make the programme a grand success.

He has also requested the entire workforce of BSNL to take following pledge to implement the "Service With A Smile” Programme" in a grand manner.

The Tips

Be cheerful and smile while dealing with customers. / Follow all prescribed maintenance parameters for BTS/DG sets etc.
Customer is always right - Mantra of winning customers. / Keep adequate spare parts.
Listen to the customers to know what they really want. / Minimize cable faults checks / proper jointing.
Do things the way customer want done. / Follow all preventive measures before onset of monsoon.
Train staff to treat customers in a manner that they want to be treated. / Call canters management.
Make sure our customers know what products & Services we provide. / Arrange public awareness programmes about BSNL services.
Handle customer complaints with care and concern. / Meet /Go to customers/ to win their confidence/ image building process.
Fix up mistakes and let customers know by return call. / Take criticism as feedback from customers to improve.
Work hard to be first choice of the customers in ma / Follow all prescribed maintenance parameters for BTS/DG sets etc.

The Pledge

Let’s together give "Service With A Smile” to our customers, so that they not only remain or come back but bring more customers along.

Pledge ceremony will take place on 30th December, 2015 at 10 AM at Circle as well as SSAs level.