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Quo Vadis Trust Ltd

Job Description

Job TitleHead of Care, Support & Recovery Services

Responsible toCEO

Responsible for TBC

Organisational Context:

Quo Vadis Trust is a specialist housing charity in South East London. We provide a service to people whose mental health has deteriorated and who need support with their housing. Quo Vadis Trust provides homes to over a hundred people in South East London. Our range of support both on and off the premises helps each individual customer to maximize his or her independence.

Job Purpose

Responsible to the Chief Executive for the delivery of high quality client focused, comprehensive Care, Support and Recovery Servicesin accordance with QVT’s strategies and values. Specifically the post holder will manage care, support and recovery services and staff (excludes housing support/tenancy sustainment services)

Scope and Accountability

The Head of Care Support Recovery Services is responsible for the day to day running of the service. This will include setting and monitoring expenditure, the recruitment and selection of staff, and participating in the out of hours on call arrangements. The Head of Care Support Recovery Services will ensure the service is run to the standards of professional practice established by the post holder and agreed with the Line Manager. This will be in accordance with agreed policies, procedures and practice, inclusive of national legislation and regulatory requirements, ensuring the safeguarding of all Service Users.

Delivery of a person centred service

To ensure that each service user receives a personalised service that meets each person’s needs and offers hope and prospects for recovery and improvement in quality of life.
To visit and review all services provided at each location on a regular basis to ensure that service quality standards of both housing and services are maintained including reviewing documentation on client files. To liaise with Head of Housing in relation to any matters related to Housing.

To complete QAF and ensure that standards reach and maintain an “A” grading.
To visit Regulated services and to conduct regulation 10 reviews to ensure that these services meet CQC requirements.
To ensure that service outcomes are recorded and measured and are available to support tender or project bids.
To keep up to date with Trends/New Ideas/Developments in Care and Support and bringing those innovations to the senior management team for discussion or implementation
To ensure Policies and Procedures are relevant practical and effective reviewing them on a regular basis and making appropriate adjustments taking into Account service user and staff feedback.

Partnership working

To liaise with Local Authority Commissioners and staff and SLAM to ensure that the services that QVT provides are relevant to the assessed needs of commissioners in the locality
To maximise collaboration and cooperation with other providers via the Lewisham Mental Health connection or other local groups to ensure maximum use of resources in Lewisham for the maximum number of service users.
To ensure the widest possible awareness and cooperation of staff with other local services and ensuring that maximum use is made of available local or national resources

Leadership and Direction of QVT

Support other senior managers and actively contribute to the work of the SMT in relation to the strategic direction and management of QVT.
Promote a culture of high standards of service delivery and continuous improvement and ensure the KPI/Key deliverables targets are met.
Contribute to the Business Plan and Corporate Strategy including the research and implementation of policy initiative and the identification of key risks.
Provide advice and strategic guidance to the CEO, as require on care and support matters and developments in commissioning or regulations.
Produce and present performance reports, policy papers and other information as required.
To represent QVT at internal and external events to develop good relations with other organisation.

Staff Management

To develop, manage and oversee the staff training programs for Care, Support and Recovery Staff in conjunction with HR to ensure staff obtain appropriate training that is relevant and of benefit in preventing relapse, aiding recovery and promoting greater service user independence and choice
To conduct regular (six months) reviews of managers and to make recommendations in regard to salary grading and pay to the CEO in conjunction with the organisational pay scale.
To manage weekly rosters of staff to ensure that staff are effectively engaged and capable of performing the tasks set for them.
To make appropriate arrangements for meetings with staff as a group and individually to hear suggestions for operational improvements or to discuss difficult cases from which all staff can learn, assessing those ideas and informing staff of the progress of those ideas. Liaison with staff forum and HR Officer.
To maintain a positive team spirit and acknowledges the contributions of staff to the goals of QVT
Management of Care, Support and Recovery Services managers.
To ensure that staff are fully aware of all aspects of current Policy and Procedures relevant to their jobs especially those relating to Health and Safety
To receive and deal with out of hours calls or arranges for out of hours calls to be answered and responded to.
To work with the Corporate Services to:
Ensure HR Policies and Procedures are relevant and up to date.
Recruit staff
Resolve issues with staff
Ensure that staff meet the capability requirements of their job role
Ensure staff receive adequate training and development to improve capability
Staff are adequately rewarded and recognised for their efforts in furthering the aims of QVT in both financial and non-financial terms.

Business Development

To work with the CEO, other members of the SMT and staff to seek out opportunities to enhance the service provision and offer those services in appropriate ways to Local Authority Commissioners, SLAM, and Housing Associations etc.
To network with Local Partners and Commissioners and is abreast of current trends in commissioning ensuring that QVT is positioned appropriately to take advantage of opportunities as they arise.
To liaise with the Head of Housing to ensure that there is sufficient demand for proposed housing developments and works with that post to ensure that the properties brought on line are at the highest possible occupancy within the shortest possible time.
To monitor available contracts and prepare tender submissions for Care, Support and Recovery Services with other SMT members for review by the CEO.

Service Users

To ensure that Service Users are adequately represented on the Service User Forum and that SUF reps have adequate training and support to fulfil their roles to the best of their ability.
To oversee the administration of the service User Forum and assist where possible to ensure regular meetings and periodic reporting to the Board on service user activities and involvement.
To work with the service user’s forum and their representatives to ensure that the views of service users are reflected in the daily practice of support for clients.
To empathise with Service User issues and be attentive to their needs.
To maximise opportunities available to service users to reach optimum recovery and maximum independence.
To ensure that service users are housed in accommodation suitable for their needs and where the support service and staff have appropriate skills and training for their needs.
To review the progress of service users taking advantage of non-housing related support services at least once every six months and discusses progress and move on with the relevant support or care manager.
To ensure that incidents and accidents are reported and investigated, that remedial action is taken and that regular reports identifying areas for improvement are provided to the SMT and risk can be assessed and minimised.
To ensure that regular meeting are held involving the SU, Key worker, Recovery Team, external agencies to review and assess client recovery status.
To work with support workers, other health care professionals and significant others to design and oversee the implementation of personalised management strategies aimed at supporting clients who do not engage or who represent a risk to themselves or other service users with a view to minimising non engagement/risk and facilitating move on if necessary.
To obtain, assess and report on regular service user feedback.
To visit service users to obtain feedback on services delivered as necessary.
To handle queries and complaints relating to Care, Support and recovery staff and activities and makeappropriate adjustments to Policies and Operating Procedures as a consequence.
To compile results and produce timely reports to agreed quality standard.
To work with the service user’s forum and their representatives to ensure that the views of service users are reflected in the daily practice of support for clients.
To empathise with Service User issues and be attentive to their needs.

Budgets and Finances

To set budgets for each year for the Services
To review and report on variances between budget and actual expenditure.
To ensure compliance of all operational staff with Finance Policies and Procedures
To liaise with Head of Finance to ensure that Finance Policies are consistent with Operational practice and provide the best outcome for the service user and the Charity maximising service user empowerment wherever possible.

PERSON SPECIFICATION

JOB TITLE:Head of Care, Support & Recovery Services

Knowledge and expertise

Expert mental health and recovery knowledge, including the following areas:
Safeguarding Vulnerable Adults
Understanding of the needs of people with mental health issues and developing therapeutic services that enable them to maximise their potential
Understanding of a range of mental health issues and recovery
Qualified Mental health professional
Knowledge of the development process for new services
Knowledge of and interest in the issues affecting people with mental health issues

Experience

In depth mental health and recovery service management and development knowledge, ideally previous experience of running a large social care operation
Managing a geographically spread out operation,
Knowledge of risk identification and management
Staff management experience

Skills and Attributes

Strategic thinking and planning skills and ability to ensure alignment with new initiatives within own area of management
Good formal communication skills, including ability to write policies and undertake formal presentations to staff and board
Good interpersonal skills, including networking, facilitation, provision of support and guidance
Good management and leadership skills both in relation to own staff, but also in relation to other staff as part of the senior team
Team player, with demonstrable ability to think corporately and work collaboratively with senior colleagues
Understand of and commitment to the highest standards of customer service and care
High level of self-awareness and commitment to own personal and professional continuous development
Commitment to QVT’s vision and values and ability to make a positive contribution to the organisation