Steps in Processing a Refund

Personal presentation at work

Checklist

Now that you have completed the workplace activity, tick the boxes if you can answer ‘Yes’ to the question.

Can you …
Follow store policy on personal presentation? / 
Follow store policy on personal hygiene? / 
Recognise the impact of poor personal presentation and hygiene? / 
Recognise your store’s image or culture? / 
Help contribute to maintaining the store’s image? / 
Check and maintain your personal presentation at work? / 

‘No’ answers mean that you should review the scenario and/or on the floor activities.

‘Yes’ answers could contribute towards your assessment for units of competency in the Certificate II in Retail. See the following learning map for further details.

Learning map

Scenario: How do I look?

Task / Unit/element/performance criteria
What’s Joelle doing wrong? / SIRXIND001A Work effectively in a retail environment
4.1 Maintain personal dress and presentation in a neat and tidy manner.
4.2 Maintain personal hygiene according to store policy and legislation.
SIRXCLM001AOrganise and maintain work areas
2.1 Apply store policy and procedures for personal hygiene.
SIRXCOM001A Communicate in the workplace
1.3 Create effective service environment through verbal and non-verbal interaction according to store policy and procedures.
What impact is it having? / SIRXIND001A Work effectively in a retail environment
4.1 Maintain personal dress and presentation in a neat and tidy manner.
4.2 Maintain personal hygiene according to store policy and legislation.
SIRXCOM001A Communicate in the workplace
1.3 Create effective service environment through verbal and non-verbal interaction according to store policy and procedures.
SIRXCLM001AOrganise and maintain work areas
2.1 Apply store policy and procedures for personal hygiene.
What if she worked elsewhere? / SIRXIND001A Work effectively in a retail environment
1.3 Recognise and describe organisational culture.
SIRXCOM001A Communicate in the workplace
1.3 Create effective service environment through verbal and non-verbal interaction according to store policy and procedures.

Scenario: How do I look? Continued

What's Joelle doing right? / SIRXIND001A Work effectively in a retail environment
4.1 Maintain personal dress and presentation in a neat and tidy manner.
4.2 Maintain personal hygiene according to store policy and legislation.
SIRXCOM001A Communicate in the workplace
1.3 Create effective service environment through verbal and non-verbal interaction according to store policy and procedures.
SIRXCLM001AOrganise and maintain work areas
2.1 Apply store policy and procedures for personal hygiene.
2.2 Apply store policy and procedure for cleaning of work area.
Review what I’ve done / SIRXCOM001A Communicate in the workplace
1.3 Create effective service environment through verbal and non-verbal interaction according to store policy and procedures.

Training session: Work effectively

Topic / Unit/element/performance criteria
Your image / SIRXIND001A Work effectively in a retail environment
4.1 Maintain personal dress and presentation in a neat and tidy manner.
4.2 Maintain personal hygiene according to store policy and legislation.

Training session: OHS

Topic / Unit/element/performance criteria
Store image / SIRXIND001A Work effectively in a retail environment
1.3 Recognise and describe organisational culture.
SIRXCOM001A Communicate in the workplace
1.3 Create effective service environment through verbal and non-verbal interaction according to store policy and procedures.

SIR20207 Certificate II in RetailHow do I look?

Page 1 of 3On the floor – checklist