Introduction
T. Jackson & Son was established in 1923. We are authorised and regulated by the Financial Services Authority (FSA). You can check this on the FSA’s register by visiting or contact the FSA on 0845 6061234. Our FSA registration number is 308061.
Status
We act as an Independent Intermediary and Risk Management Consultancy. T Jackson & Son do not hold shares in any insurance company.
Our Services
We provide advice, arrange and service most types of non- – life general insurance and can arrange associated risk management services. In most circumstances we offer products from a range of insurers. For certain business we may only be able to offer products from a limited number of insurers or a single insurer and we will advise you at the time of our recommendation should this be the case. A list of insurers is available on request. We will advise and make any recommendation for you after we have assessed your needs and provide you with information about the insurance cover recommended. We will answer any questions you may have concerning the proposed cover. On receipt of your instructions we will endeavour to arrange your requirements. We will send you any policy documents together with amendments or endorsements as soon as reasonably practicable. We will provide assistance and advice in connection with your claims under policies placed by us on your behalf appropriate to the Insurers claims procedures.
Confidentiality
All information you supply will be kept confidential to T Jackson & Son and Insurers with whom we deal, save or unless we are required by law to comply with a subpoena and/or compelled by law (including law enforcement agencies) to comply with the Data Protection Act and/or any ensuing statutory enactments. Your information may be used by our associated company Jackson Life & Pensions Ltd to keep you informed about products and services which may be of interest to you. If you do not wish your information to be used for these purposes please let us know in writing.
Proposal Forms
All answers on any proposal form and any other statements made to us by you are your responsibility. If we are requested to amend or enter any additional information on your proposal form by you we will send you a copy of the form indicating what we have done. You will have the opportunity of correcting anyamendments or entry if itisincorrect.
Disclosure of Information
It is important that you understand that any information or answers given to us, or statements you make on proposal forms, claim forms or other documents must be full and accurate. Any material information or alteration in risk, at inception, during and at renewal of the policy, must be disclosed to Insurers. There is no duty on the Insurers to make enquiries of you. Please note, if you fail to disclose any material information to your Insurers then your Insurance may not cover you properly or may not operate at all and could mean that all or part of a claim may not be paid. If you are unsure about any matter you may contact us for guidance as to whether it should be disclosed or not. You are advised to keep copies of all letters that you send to us for your own protection.
Awareness of Policy Terms
When policy documentation is issued you should read it carefully, as it is these documents, including schedule, certificates and endorsements that are the basis of cover you have purchased. You are responsible for reviewing the evidence of insurance cover to confirm that it accurately reflects the cover, conditions, limits and other terms that you require.
Remuneration & Charges
Our remuneration is brokerage being a percentage of the insurance premium, paid to us by Insurers or other providers. When agreed with you in advance our remuneration may be a fee or a combination of brokerage and fees. We reserve the right to make charges for arranging, amending and cancellation of any policy and associated services. You will be notified of any charges that may apply in advance. Brokerage and/or fees are earned for the policy period and we will be entitled to retain all fees and/or brokerage in respect of the full policy period. On cancellation of a policy any refund made to you will be net of commission.
Cooling Off Period (Retail Customers)
We will give you enough information and help so you can make an informed decision before you make a final commitment to buy your insurance policy. However, you will have 14 days to change your mind and cancel the insurance from the date you receive the policy documentation. This only applies to retail customers.
Quotations
Any quotation given is operative for a period of 30 days from the date of quotation, unless otherwise stated.
Claims
You are responsible for notifying claims or potential circumstances that may give rise to a claim. To ensure full protection under your policy or similar documentation provided, you should familiarise yourself with the coverage conditions or other procedures immediately relating to claims and their notification. Failure to adhere to the notification requirements, particularly timing, as set out in the policy, may entitle insurers to deny your claim. In presenting a claim it is your responsibility to disclose all facts, which are material to the claim.
Complaints
It is always our intention to provide a first class standard of service. However if you should have any cause for complaint please contact us in writing or by telephone. We will acknowledge your complaint promptly. Should the matter remain unresolved you may be entitled to refer it to the Financial Ombudsman Service if you are an eligible complainant at Financial Ombudsman Service, SouthQuayPlaza, 183 Marshwall, London, E14 9SR. We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from this scheme if we cannot meet our obligations. This will depend on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim without upper limit. Further information is available from the Financial Services Compensation Scheme.
Documents
We reserve the right to retain certain documentation at our offices until all payment due under the policy together with any fees or charges have been made and any cheques cleared through our bank account. In these circumstances we will provide you with any documents you are required to have by law as soon as practicable. Any agreed facilities for payment of premiums by instalments will require your written approval for us to retain documents of Insurance until all such payments have been received.
Payment of Premium
We will issue an invoice or demand detailing the premium and/or fees payable and when payment is due. Failure to meet the payment date may lead to insurers cancelling or not renewing your policy. We are under no obligation to pay premiums by the payment date to insurers on your behalf.
Client Money
Client money, as defined under FSA regulation, is money that we receive and hold on behalf of our clients in connection with insurance mediation. This money is held in a statutory trust account in accordance with FSA client money rules. Any interest earned on client money held by us and any investment returns on any segregated, designated investments will be retained by us for our own use. We may transfer client money to another person such as another broker or settlement agent for the purpose of effecting a transaction on your behalf through that person.
Market Security
We will not in any circumstances guarantee or otherwise warrant the solvency of any insurer or market used for your requirements. As a consequence the decision regarding suitability of any insurer or market rests with you. If you have any concerns regarding any insurer chosen for your insurance requirements you must advise us as soon as possible and we will discuss them with you.
Electronic Communication
We may communicate with each other by electronic mail, sometimes attaching further electronic data, where we have each expressed a wish for that to happen. By consenting to this method of communication we, and you accept the inherent risks (including the security risks of interception of or unauthorised access to such communications and the risks of viruses or other harmful devices). Notwithstanding that we, and you have reasonable virus checking procedures on our system, you will be responsible for checking that messages received are complete. In the event of a dispute neither of us will challenge the legal evidential standing of an electronic document and the T Jackson and Son system shall be deemed the definitive record of electronic communications and documentation.
Change of Circumstances
You will advise us as soon as reasonably practicable of any changes in your circumstances that may effect the services to be provided by / or the cover provided under your insurance policy.
Provision of Information
All activities undertaken by us for you are provided for your exclusive use and all data, recommendations, proposals, reports and other information provided by us in connection with our services are for your sole use. You agree not to permit access by any third party to this information without our express written permission. We reserve our right to take action to protect proprietary information.
Termination
Our services may be terminated either by us or you upon the giving of one months notice in writing to the other or as otherwise agreed. In the event of our services being terminated by you, we will be entitled to receive any and all fees or brokerage payable (whether or not the same have been received by us) in relation to the policies placed.
Third Party Rights
Unless otherwise agreed between us in writing no term of this Agreement is enforceable under the Contracts (Rights of Third Parties) Act 1999.
Governing Law
This agreement which sets out the terms of our relationship with you, will be governed by and construed in accordance with English Law and any dispute arising under it shall be subject to the exclusivejurisdiction of theEnglish courts.
Should you have any queries or require any clarification in respect of our Terms of Business please do not hesitate to contact us.
terms of business - 14/01/2005