BOURNEMOUTH CHURCHES HOUSING ASSOCIATION
JOB DESCRIPTION
The purpose of this job description is to indicate the general level of responsibility and standards expected of the post. The detailed duties may vary or develop over time according to needs without changing the nature or level of responsibility of the post. This job description does not form part of your contract.
POST: Head of Commercial & Social Enterprise
LEVEL: G5 – Head of Function
FUNCTION: Commercial & Social Enterprise
LOCATION AND SETTING: Based in Poole & Bournemouth with travel, primarily within the southern region, will be required
REPORTS TO: Chief Executive
OVERALL PURPOSE:
To implement, develop and deliver centres of social enterprise excellence that both create training and work opportunities for customers of BCHA and similar organisations and produce profitable businesses to reinvest into the organisation. To amalgamate several existing social enterprise initiatives and to start-up a new catering function and furniture and white goods warehouse. To deliver and regularly review the 5 year business plan and to identify new sales outlets for these services across our sector and with other private sector organisations.
To establish and lead a suitably skilled, qualified and professional team of staff recognised by stakeholders, service users and staff colleagues as experts in their specific field with the aim of providing outstanding customer service, quality products and high levels of job outcomes for BCHA residents and service users.
KEY RESPONSIBILITIES:
Strategy
1. Identify and pursue opportunities for creative and innovative business development through effective networking, market research, and analysis of opportunities for Social Enterprise income generation and surplus.
2. Develop, obtain approval for and implement an organisation wide strategic approach to social enterprise and employment for residents and service users, learning and continuing education, meaningful activity, and volunteering, which ensures the organisation is recognised for its expertise and as a leader in these key functions.
3. Continually develop strategies and the Business Plan for the growth and development of the enterprise to maximise unrestricted income for the BCHA group through value driven, ethical and profitable services.
4. Create and maintain a future business development group looking at new possibilities and emerging political and funding agendas to contribute to business growth and expertise
5. Maximise potential income streams and grant applications from social enterprise projects across BCHA and its social enterprise subsidiary Sequal Solutions.
6. Contribute to the overall management and direction of the organisation as part of a senior management team.
7. Represent the Association and liaise with local authorities, employment services, DWP, DIUS, DCSF, Learning Skills Councils, Adult Education colleges, key partners, developers and other external bodies to retain existing projects and contracts, while identifying and progressing opportunities for new business
Operations
8. Embrace and promote a culture of continuous improvement, quality, value for money and consultation in relation to service development and delivery.
9. Prepare initial feasibility studies to determine the viability of projects and/or new ventures and prepare PQQ’s, bids and tenders for submission to funding bodies.
10. To agree with the Chief Executive and set targets for the enterprise identifying and seeking new business opportunities through innovation and creativity and effective networking with potential partners and customers
11. Maintain a working knowledge of policy, legislation and regulation relating to people development and employment, including national needs strategies around training, learning, skills and education. Similarly, develop a working knowledge and understanding of policy, strategy, legislation and good practice relating to learning, skills development, volunteering and back to work potential.
12. Attend relevant internal and external meetings, as well as conferences and seminars.
13. Maximise the use of Volunteers, developing service user involvement and recognising achievements.
14. Ensure that complaints and audits are dealt with effectively and promptly, and that identified areas for improvement are acted upon.
Management
15. Lead and manage the current and future Sequal Solutions teams, and represent Sequal internally and externally.
16. Produce and present reports to Chief Executive, Directors, Head of Functions, Senior Managers, Board and functional committees.
17. Develop, Review and Implement policies and procedures, Volunteering, Learning and Employment functions.
18. Manage services contracts and programmes to high quality standards, excellent levels of customer satisfaction, competitive costs and evidenced Value for Money. To achieve this objective, ensure that a programme for audit/review of services is in place and implemented.
19. Create and sustain a dedicated team of staff suitably trained and qualified to deliver high quality services which conform to the external standards and accreditations cited within the overall purpose of the post.
20. Hold staff meetings, individual supervision meetings with staff, and staff development reviews regularly and at least to a minimum frequency in accordance with policy and procedures
General
21. Promote the values, behaviours and vision of BCHA and its subsidiaries in a responsible and positive way on all occasions.
22. Embrace and promote a culture of continuous improvement, quality, value for money and consultation in relation to service development, delivery and people.
23. Involve customers and users of services in the design and delivery of services creating choice and participation wherever possible
24. Observe and take responsibility for implementing BCHA group policies and procedures for Health & Safety, Safeguarding, Risk Assessment, Equality & Diversity, Customer Care and Service User Involvement in respect of the duties required by this post.
25. Other duties that may be requested from time to time by the Director or Chief Executive which are commensurate with the level of the post.
PERSON SPECIFICATION
REQUIREMENT /ESSENTIAL
/ DESIRABLE /IDENTIFY WITH(IN) *
Education / Qualifications:· Degree level education or equivalent professional qualification in a relevant discipline / E / Application
· MBA or equivalent / D / Application
Work Experience / Skills:
· Minimum of 3 years senior management experience in private sector medium to large organisations / E / Application / Interview
· Experience of service acquisition, tendering and business development / E / Application / Interview
· Experience of co-ordinating and monitoring the delivery of contracts / E / Application / Interview
· Familiarity with HCA or Education regulation, policy and procedures / D / Application / Interview
· Experience of setting targets for performance and monitoring and evaluating performance / E / Application / Interview
· Experience writing reports, letters and other correspondence / E / Application / Interview
· High level of IT literacy, including the use of spreadsheets, data bases, Powerpoint and email / E / Application / Interview
· Experience of giving presentations and conducting negotiations / E / Application / Interview
· Track record of achieving goals and targets / E / Application / Interview
· Experience of developing and reviewing, strategy, policy and procedure / E / Application / Interview
· Experience of working in Teams / E / Application / Interview
· Experience of working directly with employees, customers and members of the public / E / Application / Interview
· Experience of working and managing volunteers / D / Application / Interview
Management Skills
· Motivational and leadership ability to deliver long term plans and budgets / E / Application / Interview
· Experience of managing and supervising a diverse range of employees / E / Application / Interview
· Managing people and projects within a tight financial and performance management process / E / Application / Interview
Special Attributes (characteristics/qualities): These will be identified within the application form and from the interview
· Possess business development skills, spot potential opportunities and have plenty of initiative / E / Application / Interview
· Ability to communicate effectively verbally and in writing / E / Testing
· Full current driving licence and use of own car / E / Application / Interview
· Strong negotiation, presentation and motivational skills / E / Application / Interview
· Ability to work effectively as part of a team to be both challenging and co-operative / E / Application / Interview
· Ability to plan ahead, work under pressure and to deadlines / E / Application / Interview
· Strong analytical skills / E / Testing
· Ability to effectively multi-task on a planned basis / E / Application / Interview
· Ability to effectively communicate with a wide range of people in different contact / E / Application / Interview
Values:
Personal Integrity
Honesty § Openness § Reliability § Accountability § Confidentially / E / Application / InterviewOutstanding Service to People
Honouring and empowering those we serve § Offering choice wherever possible § Enabling people to take control of their own lives / E / Application / Interview
The Importance of Every Individual
Respect § Caring for people § Treating everyone as we would want to be treated § Equal opportunities § Valuing differences § Non-discriminatory § Non-judgemental § Non-exploitative § Holistic in approach / E / Application / Interview
The Importance of Working Together
Supporting each other § Working as a team § Being flexible and creative when responding to needs § Recognising more is achieved in harmony than alone / E / Application / Interview
Professional Competence
Getting the basics rights § Earning a high regard in our field § Maximising delegation § Empowering and developing staff § Giving best value § Maintaining a quality service / E / Application / Interview
Behaviours:
Taking pride and ownership in all I do / E / Application / Interview
Being reliable and responsible / E / Application / Interview
Encouraging initiative and responsibility / E / Application / Interview
Recognising and complimenting good work / E / Application / Interview
Ensuring the person in front of me knows they are important / E / Application / Interview
Having an attitude of achievement / E / Application / Interview
Talking to each other and not about each other / E / Application / Interview
Saying thank you / E / Application / Interview
Name ………………………………………………………………………………………………………
Signed…………………………………………………………………
Date……………….…………
Created on 11/11/2013 12:28:00 Page 3 of 6
Grade 5 - Head of Commercial & Social Enterprise - Nov 2013