Job Description

Job Title: Fundraising & Volunteer Administrator

Reports to: Head of Fundraising

Liaises with: Head of Fundraising; Fundraising Coordinator; Finance and Database Officer; Head of Operations & Planning.

Solving Kids’ Cancer is the UK’s neuroblastoma charity, dedicated to making a tangible and positive difference to the lives of the children and families the disease affects.

Job purpose summary

To help the fundraising team provide a fantastic experience for supporters by delivering excellent administration and stewardship on community and events fundraising. In addition, work with the Head of Fundraising and others to begin to develop our volunteer-led fundraising capability.

Key responsibilities


·  Acknowledging fundraising/shop orders to fundraisers once received and dispatched.

·  Administering the dispatch of fundraising and shop orders, in line with procedure.

·  Ensuring all orders are accurately recorded (in relevant places) including returned materials.

·  Carrying out inventory and quality assurance on large stock orders.

·  Producing monthly stock inventory.

·  Recommending items and quantities for reordering before stocks run out.

·  Ensuring the stock area is kept neat and tidy and all items used/removed are appropriately recorded.

·  Producing monthly stock reports capturing key management information

·  Maintaining up-to-date and accurate written stock procedures and relevant communication templates.

Collection items

·  Recording collection item orders and returns on IRIS Donor Strategy.

·  Preparing and dispatching collection items.

·  Alerting fundraisers to collection items due for return and newly overdue.

·  Communicating with fundraisers to retrieve collection items substantially overdue, in line with procedure.

·  Numbering and recording all new collection items before use.

·  Producing monthly collection item reports capturing key management information.

·  Maintaining up-to-date and accurate collection item procedures and relevant communication templates.


·  Beginning building a bank of volunteers for collections in London.

·  Working with the Head of Fundraising to set up our Ambassador programme.


·  Responding to all enquiries promptly and appropriately.

·  Dealing with incoming phone calls and simple queries on a day-to-day basis.

·  Ensuring the highest standards of data are captured and maintained, ensuring complete, accurate and up-to-date information on all donors and prospects, whether individuals or organisations, and key correspondence.

·  Preparing and sending out thank you letters, emails and certificates.

·  Collecting fundraising stories and photographs, together with relevant permissions, for the charity’s promotional purposes.

·  Referring major events/achievements and complex queries to the Fundraising Coordinator and/or Head of Fundraising.

·  Setting tasks for volunteers supporting the fundraising team and monitoring performance.

·  Preparing and dispatching mail outs.

·  Supporting preparation for fundraising events.

·  Working occasional unsociable hours as required (time off in lieu will be given).

·  Attending events as a representative of the charity/a member of the fundraising team and supporting the smooth running of event day activities.

·  Undertaking other tasks compatible with the level and nature of the post as required from time to time.

·  On-going training is essential to job satisfaction and career development. It is expected that the post-holder will participate in relevant training as may be reasonably practicable.

This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will be required to perform. The job description will be reviewed regularly and may be changed in consultation with the post-holder.

Experience and competencies

·  Relevant experience of working within fundraising, supporter care and customer focus environments.

·  Relevant experience in administration and working with volunteers.

·  Excellent interpersonal and communications skills by telephone, email and face to face.

·  Knowledge and practical experience using Microsoft Office software including Excel, Word and Outlook.

·  Basic understanding of computerised databases including entering and recording data, including attention to detail and accurate record keeping.

·  Commitment to advancing the work and values of Solving Kids’ Cancer.

Working requirements:

Based at: CAN Mezzanine, 49-51 East Road, London, N1 6AH

Hours: 35 hours/week (9-5pm)

Annual Leave: 24 days (excluding bank holidays)

Salary: £26 - 28,000 per annum