HR Dept. LD/HR/?? Issue 012009

Imagine

JOB DESCRIPTION

Job Title:Mentor& Befriending Assistant

Department:Croydon Imagine

Accountable To:Mentor & BefriendingCo-ordinator

  1. JOB SUMMARY

To support the development of the mentoring & befriending service by providing assistance to the Co-ordinator. This will involve dealing with initial referrals, on-going client contacts and dealing with queries. The role will also include supporting volunteers in order for the volunteers to carry out their roles in an effective and appropriate manner. A large part of the role is providing admin support.

  1. LOCATION

The post holder will be based in the London Borough of Croydon.

  1. SUPERVISORY RESPONSIBILITY

This post has no direct staff supervisory responsibilities but there may be supervisory responsibility for volunteers as directed by the Mentor Co-ordinator. There is a duty upon all employees to be aware of appropriate service standards and to report any breach of standards to someone in authority.

  1. MAIN DUTIES

Under the guidance of the Mentor Co-ordinator as required

  • Organising initial meetings
  • Dealing with enquiries across the services
  • Arranging volunteer training sessions
  • Promoting the service to organisations
  • Assist with volunteer information and supervision sessions
  • Recruitment and support of volunteers

Responsibilities to clients

  • To ensure that a high quality and consistent level of service delivery are maintained.
  • To arrange befriending & mentoring meetings and encourage attendance by clients
  • To confirm with the clients dates and times of meetings
  • Encourage social involvement in the community
  • Identify barriers to client meetings/socialising

Responsibilities to Volunteers

  • General admin and processing of volunteer applications
  • Chasing up of references and any outstanding paper work
  • Deal with enquiries from potential volunteers
  • Carry out initial meetings with potential volunteers
  • Help with organising training sessions
Responsibility to the Team/Organisation
  • To ensure that all service based administrative duties are undertaken as directed by the Co-ordinator and that all required returns are made on time.
  • Enter progress and outcome information onto the database
  • To help promote the services to service users & referral agencies, ensuring working protocols are in place regarding assessments/referrals/reviewing service users.
  • To build partnerships with community agencies and support people’s progression
  • Produce accurate and well presented documents. Type letters, reports and emails in House Style to high levels of accuracy and within agreed turnaround times.
  • Maintain the filing system in good order. Ensure that all papers are filed in a secure, accurate and timely way in order that documents can easily be located and retrieved.
  • Type agendas and reports in accordance with the agreed format. Arrange for the photocopying and despatch of reports within the agreed timescales. Ensure that rooms are booked and refreshments supplied for the meetings.
  1. REQUIREMENTS

All employees are expected to:

  • To undertake relevant training as appropriate.
  • To participate in staff meetings and attend regular supervision.
  • Act with integrity at all times.
  • Ensure that principles of quality are included into all areas of work.
  • Always be responsive to customer priorities.
  • Demonstrate working within the organisations objectives and commitment to continuous personal learning and development.
  • Comply with all health and safety, other statutory requirements and Imagine policies & procedures, working within ISO standards at all times.
  • Undertake any other tasks, which may be requested from time to time by the organisation.
  • Safeguard organisation property, confidential information or privileged knowledge.
  1. KEY PERFORMANCE INDICATORS

Success in this role will be judged by the following key performance indicators:

  • Meeting targets and objectives as set by line manager.
  • Working within a team approach.
  • Demonstrable achievement in working towards organisational objectives.
  • The ability to work in a person centred and flexible way.
  • Proactive professional manner.
  • All duties and tasks are undertaken and performed in an efficient accurate manner resulting in excellent service provision.

Please note that this job profile may be amended to meet the needs of the service. Alteration will be discussed in advance with the post holder whose agreement will not be unreasonably withheld.

Page 1 of 2