RFQ No.: 14.35.0000.240.51.041.14/ Date. 01.04.2018

Request for Quotation:“E-mail solution with Microsoft Exchange online protection and backup of Teletalk Bangladesh Limited”.

To:
Date:
  1. Teletalk Bangladesh Limitedwishes to purchase the above mentioned products for which this Request for Quotation is being issued following Direct Quotation Method (DQM) of Procurement Policy of Teletalk (PPT).
  2. Tender document/RFQ (free of cost) should be collected from IT & Billing Department of Teletalk by giving an application in letter head pad addressing General Manager (IT & Billing). Address: 3rd Floor, BTCL Exchange Building, Gulshan -1, Dhaka -1212. Tender document/RFQ published through Teletalk’s website ( is for easy access for all concern. No bidder can participate in the tender by collecting the document directly from Teletalk’s website. If any discrepancy is found between website copy and signed hard copy,then signed hard copy will prevail.
  3. Your quotation in sealed envelope must be delivered to the office of the undersigned on or before 2:00 pm 10thApril, 2018. The offers shall be opened at 2:30 pm on the same day.
  4. No earnest money/bid bond shall be required for bid submission.
  5. No Performance Guarantee (PG) will be required for this work.
  6. In case of any arithmetical discrepancy between the Unit Rate and the total amount quoted, the unit rate shall prevail both for the evaluation of quotations and for the subsequent Work Order.
  7. Suppliers/Contractors are requested to submit their proposal as per preliminary volume of work mentioned in this RFQ. To be noted that depending on the final requirement, this quantity might be increase or decrease and it will be reflected in the final Bill.
  8. The Purchaser is not bound to accept the lowest quotation and reserves the right to accept or reject any or all the quotations without assigning any reason whatsoever.
  9. Payment of the Bill shall be arranged by the Purchaser against the actual supplied quantities of goods/works. VAT and Tax will be deducted from Bill as per government rule.
  10. This procurement process shall be guided by the Procurement Policy for Teletalk (PPT).

(Md. Anwar Hossain)
General Manager (IT & Billing)
Teletalk Bangladesh Limited.
  1. Eligibility of the Bidder:

The bidder should have experience of design, supply, delivery, install, test, commission and maintain such solution of at least three organizations in last five yearsin Bangladesh. Vendor should provide the following details and documents:

  1. Any reputed company based on Microsoft Partner Level Silver/Gold/Premier/LSP.
  2. The company or firm should have minimum 5 (five) years` experience on similar work.
  3. The company or firm must have experience on MS Exchange 2013/2016 on Windows Server 2012/2016 implementation reference in Government, Semi Government, Public Limited, Multinational Company, Bank and Financial institute.
  4. The company or firm should provide a list of Microsoft Solutions deployment with user reference in Bangladesh mentioning e-mail and telephone number.
  5. At least 4 (Four) Vendor Certified Professional should exist as regular employees and must submit Technical experience with CV.
  6. The company or firm should have Valid Trade License (updated), TIN Certificate (updated) and VAT registration certificate.
  7. The company or firm must submit the company profile.
  8. The company or firm must submit original brochures with technical specification of the product quoted.

Failure to submit the above mention documents will disqualify the bidder.

  1. Technical Specifications:
  2. Active Directory (AD):

The system must support but not limited to the following features:

  1. The applicant should provide proper documentation of Design Plan, implementation procedure and Project management guide.
  2. The applicant should create design and implementation of physical and logical structure of Active Directory (AD) Domain Service (DS).
  3. The applicant should design and migrate The applicant should design and migrate existing AD Organization Unit (OU) structure, DHCP layout, FSMO roles, Global Catalog placement and DNS (Name resolution) structure.
  4. The applicant should design Windows Time service hierarchy.
  5. The applicant should design basic Group Policy Objects for AD DS and naming convention for users, groups, hosts, sites and site links.
  6. The applicant should design Windows Server 2016 Hyper-v machines to host the workloads both servers.
  7. The applicant should provide strategy of joining/migrating of existing MS Windows desktops/laptops to the newly deployed domain.
  8. The applicant should deploy all domain controllers as Windows 2016 Full installation.
  9. The applicant should configure all the domain controllers as Global Catalog and the AD site design will be based on Hub and spoke topology with appropriate subnet definition.
  10. The applicant should create Schedule for replication as per the default configurations such as 24hrs/day, 7 days/week. There is no requirement to change this setting and hence this default should remain on all site links
  11. Applicant should create Site Link configuration and the Site link naming should follow the best recommended Microsoft Windows 2016 AD Architecture.
  12. For site links that associate remote sites hosting domain controllers with the combined Central site, the replication frequency should be configured to replicate every 30 minutes. For all site links that associate the remote sites without domain controllers, the default value of 180 minutes should remain.
  13. The design should provide centralized Administration capability in a distributed deployment scenario Password reset capabilities for a given group or groups of users can be delegated to any nominated user. User account creation/deletion rights within a group or groups can be delegated to any nominated user Group membership management within a Department/workgroup can be delegated to any nominated user.
  14. Design should allow for the implementation of Role Based Access Control (RBAC) in the future.
  15. Loss of a single directory server should not affect ability for users to logon.

2.2Exchange Server:

The solution must support but not limited to the following features:

  1. The solution must be integrated with existing active directory services.
  2. The solution must provide access to the emails system from client, web interface and mobile devices.
  3. The solution must have support for integrated authentication mechanism and should be configured for single sign on with email and instant messaging.
  4. The solution must enable configuration of Deleted items recovery for end-user mail management based on retention policy.
  5. The solution must enable enforcement of email retention settings on users so that emails can be retained, archived and deleted as per CUSTOMER policies.
  6. The solution must support standard protocols for mail access and relay such as SMTP, POP3, HTTPS, RPC over HTTP/HTTPS, IMAP etc.
  7. The Solution must provide Notification (Warning) to users if they are sending emails outside of the trusted domain
  8. The solution must support features for Mail delivery commands to setup “Forward to host”, push mail to another account on same/ different server, etc.
  9. The Solution should have capability to display Address Book in alphabetical order. Address Book must be user friendly i.e. Addresses should be searched through display name, last name, etc.
  10. The solution must natively support Push based emails to mobile devices.
  11. The solution must be compatible with Digital Certificates.
  12. The solution must have an integrated or separate organization specific calendar of events- like create recurring appointments, users to share their calendar, produce invitations to other users, to suggest best timing for meetings based on participants’ availability by using Scheduling Assistant and Attendance Confirmation.
  13. Must provide GUI based management from single console as well as support remote management.
  14. Must provide graphical user interface based administration and command line based administration and scripting interface for all administrative tasks.
  15. Must provide administrative groups for granular delegation of messaging administration across the organization.
  16. Must Support activity and error logging, mail delivery statistics and message tracking.
  17. Must Support health monitoring to generate periodic reports about the health of the system, security status, etc.
  18. Must provide email moderation functionality.
  19. The solution must have the Audit logging Capability to log mailbox access by mailbox owners, delegates (including administrators with full mailbox access permissions), and administrators.
  20. The solution must have Mailbox audit logging to records whenever a mailbox is accessed by someone other than the person who owns the mailbox.to help determine who has accessed a mailbox and what they’ve done
  21. The solution must support real-time replication for disaster recovery.
  22. The E-Mail Solutions must be configured for Security Policy (Password Policies, etc.) enforcement and Remote Erase capability for Smartphone to protect data.
  23. Solution must support High availability with automated failover in a cluster including Active/Passive Technology inside Datacenter
  24. The solution must have capability for load balancing traffic at the time of request coming from different clients (outlook, WEB Mail etc.)

2.3Office 365 Hybrid Solution:

The solution must support but not limited to the following features:

  1. The solutions must be Office 365 with Exchange server solutions.
  2. The solution must have minimum 50 (fifty) GB mail box for per users.
  3. The solution must have the ability to move existing on-premises mailboxes to the Exchange Online organization. Exchange Online mailboxes can also be moved back to the on-premises organization if needed.
  4. The solution must have centralized control of inbound and outbound mail flow. It can configure all inbound and outbound Exchange Online messages to be routed through the on-premises Exchange organization.
  5. The solution must have mail routing with a shared domain namespace. For example, both on-premises and Exchange Online organizations use the @com.bd SMTP domain.
  6. The solutions must include a unified global address list (GAL), also called a “shared address book."
  7. Users of the solution will use the same username and password for logging on to the on-premises and Exchange Online organizations.
  8. The solution must be centralized mailbox management using the on-premises Exchange admin center (EAC).
  9. The solution must have Message tracking, MailTips, and multi-mailbox search between on-premises and Exchange Online organizations.
  10. The solution must have On-premises Active Directory synchronization server replicates Active Directory information for mail-enabled objects to Office 365.
  11. The solution must have secure mail routing between on-premises and Exchange Online organizations.
  12. The solutions must be include Azure AD synchronization

2.4Microsoft Exchange Online Protection:

The solution must support but not limited to the following features:

  1. The solution must be cloud-based email protection for on-premises Microsoft Exchange Server 2016 environment, legacy Exchange Server versions, or for any other on-premises SMTP email solution.
  2. The solution must have to protect messaging environment and control mail routing when mix of on-premises and cloud mailboxes.
  3. Inbound anti-spam protection of the solution must be always enabled and can’t be disabled. It can be configuring custom settings via connection filter and content filter policies.
  4. Outbound anti-spam protection of the solution must be always enabled
  5. The solution must have enhanced detection methods for identifying bulk email messages. It can configure the service to mark bulk email messages through the user interface.
  6. The solution must have several URL block lists that help detect known malicious links within messages.
  7. The solution should have option to create custom content filter policies for specified users, groups, or domains of organization.
  8. The solution must have the ability to configure advanced options for aggressive spam filtering and actions on content-filtered messages.
  9. The solution must have the ability to Malware inspection of the message body and attachments.
  10. The solution must have Anti-malware protection encompasses anti-virus protection and anti-spyware protection.
  11. The solutions must have the ability to customize malware filter policies based on per user, group, or domain.
  12. The solution must have custom rules creation ability to scan the file name, extension, and content of the attachment.
  13. The solutions should have Web-based reports portal.
  14. The solution must have trace feature enable service for administration and troubleshooting message/mail received, rejected, deferred, or delivered.
  15. The solution must have messages deferral remain in queues form minimum 2 days. So that, messages can retry attempts based on the error get back from the recipient’s mail system.

2.5Online Backup Solution:

The solution must support but not limited to the following features:

  1. The solution must include both On-premises and cloud based backup solution; 3TB Data should Sync from Hardware Storage to Cloud Backup.
  2. The solution must include a Hardware Storage (on-premises) as Below Specification:

a.Capacity: Minimum Usable 10 TB after RAID 5, SAS 10K/SATA 7.2K.

b.RAM: Minimum 16 GB RAM.

c.Power Supply: Redundant Power Supply.

d.Expansion Option: Expandable capabilities up-to 100 TB.

e.Support: Should support hot plug expansion and replacement controllers, fans, power supplies, and I/O modules for simple, fast installation and maintenance.

f.Brand: Synology/IBM/HP/DELL/EMC/NetApp.

  1. The cloud based backup must provide from IBM/Microsoft/Oracle/ Amazon.
  2. The backup (on-premises and cloud) must have features of multi-version, flexible rotation, fast and efficient snapshots, Encryption and data deduplication.
  3. Both on-premises and cloud backup solution should have Real-time protection and zero data loss facilities.
  4. Subscription period for the on-premises and cloud backup solution should be minimum 2 (two) years.

2.6AD Self-Service Plus:

The solutions must have but not limited to the following features;

  1. The solution must have dashboard for quick snapshot of all essential and top level information of domain; User Reports (locked out of users, soon to expire user password and password expired), Enrollment Reports (Non-enrolled users and Enrolled users) and Audit reports (Reset password, unlock account, self-update, Identity verification failures and change password).
  2. The solutions must have notification to the Email/AD users for password expire and account expire.
  3. The solution must have features for changing or reset and unlock AD/Email password by themselves.
  4. The solution must have valid employee identification process for change/reset password.
  5. The solution must have forgot password option to password recovery.
  6. The solution must have multi-factor authentication facility like predefined security-questions & answers, SMS based verification code, Email-based verification code and google authenticator.
  7. The solutions must have real-time password synchronizer with AD.
  8. The solution must have password policy enforcer (web portal and mobile app only).

2.7Microsoft Exchange Reporting Plus:

The solutions must be role based (Administrator and technician) privileges for reporting, monitoring and auditing the email system. It must have but not limited to the following features;

  1. The solution must have below reporting facilities:
  • Mailbox Size Reports
  • Office 365 Reports
  • E-Mail Traffic Reports
  • Outlook Web Access (OWA) Reports
  • Server Storage Reports
  • ActiveSync/Mobile Device Reports
  • Distribution List Reports
  1. The solution must have below monitoring facilities:
  • Service Monitoring
  • E-Mail Queue Monitoring
  • Client Access Connectivity (ActiveSync, OWA, POP, IMAP, etc.)
  • E-Mail flow Monitoring
  • Storage Monitoring (Mailboxes, Databases, and Drives)
  • DAG or High Availability Monitoring
  1. The solution must have auditing facilities:
  • Unauthorized Mailbox Logins
  • Mailbox Permission Changes
  • Mailbox Properties Changes
  • User Actions on Exchange Databases.

2.8 Installation, Implementation & Migration:

  1. Bidder must complete installation, implementation & migration above products/service.
  2. Bidder must complete integration and migration of all existing users to Microsoft Exchange 2016 of all offices of Teletalk.
  3. Bidder must complete implementation and migration of Active Directory (user control, device control, policy based control etc.) of all offices of Teletalk.
  4. Bidder must submit the implementation plan, design and project timeline.
  5. Bidder must be complete installation within the project timeline.
  6. Bidder must provide the necessary baseline operational guidelines and procedures for maintaining the environment. Bidders must include industry best practices for maintaining a 2016 Active Directory environment and email solution.
  7. Bidder must perform Self-test on site.
  8. Bidder must perform ‘User Acceptance Test (UAT)’ with proper documentation and Signing the ‘User Acceptance Test Report’.
  9. Bidder must provide 01 (one) year of service warranty after successfully completion of the project.

2.9Yearly maintenance:

  1. Bidder must provide 01 (one) year maintenance support for email solution after guaranty period.
  2. Bidder must provide 24X7 support for maintenance. Response time will be maximum 30 minute for remote support and physical presence within 2 hours if required.
  3. Bidder must response immediately during critical or major (Service Interruption/Down Scenario).
  4. Bidder must able to provide Microsoft Premier Support for 30 hours per year if required.

Figure 1: Proposed diagram for Email Solution

  1. Format for Quotation:

(Schedule for Quotation of rates, in Bangladeshi Taka only)