Please enter your contact and company details as well as the item details below.
Please email a copy of the completed form to this email address once received we will provide you with a CRN returns number to return the items against a copy of this filled in form will be essential to speed up processing of your claim.
Please see below for warranty returns guidance and sample on how to fill the form in.
Company Name / Contact name / E-Mail/Telephone No / Account No.Return Address:
Product Type / Part Number / Description of item / Serial No of Instrument or Date Code of item / Fault Reported / Out of box failure, Yes or No
Crowcon Detection Instruments Ltd
2 Blacklands Way, Abingdon Business Park
Abingdon, Oxfordshire OX14 1DY
United Kingdom
TEL +44 (0)1235 553057
FAX +44 (0)1235 553062
WEB SITE www.crowcon.com
A Halma Group Company
Warranty Returns:
The Crowcon Warranty department is committed to providing an efficient service to our customers and agents.
Please find below packaging guidelines for any returns. These guidelines will help us ensure we provide you with an efficient service.
Please give as much information on the fault condition and tests you have carried out to confirm that the item is faulty, this will assist us to make a quick diagnosis.
Any return which has no date code visible must be documented as to which unit the part came from, or when it was purchased. Returns with no correspondence or confirmation of age may be rejected.
Items for warranty should be returned in a complete / fully assembled condition and packed securely.
All electronic components (including sensor modules) must be returned in individual ESD bags.
Individual batteries should have the wires/contacts insulated when packed.
When returning XGard sensors, the whole assembly (PCB and black plastic cover) must be returned. Connection pins on XGard sensor modules should have the keeper PCB fitted, if unavailable the sensor module should be packaged in such a way as to protect the pins. Transit damaged pins will snap when straightened this results in the module being unable to be tested.
Crowcon reserve the right to reject warranty if returned modules are inadequately packaged.
Crowcon will endeavour to process all warranty claims as quickly as possible and the addition of the Crowcon returns Number “CRN“ on your documentation will speed up this process considerably.
Thank you for your cooperation.
Mandy Bayliss
Customer Support Manager
Our postal address is;
Crowcon Detection Instruments Ltd. (UK Head Office)
Unit 2, 2-6 Blacklands Way, Abingdon
OX14 1DY
Crowcon Detection Instruments Ltd
2 Blacklands Way, Abingdon Business Park
Abingdon, Oxfordshire OX14 1DY
United Kingdom
TEL +44 (0)1235 553057
FAX +44 (0)1235 553062
WEB SITE www.crowcon.com
A Halma Group Company
Example of filled in form
Company Name / Contact name / E-Mail / Account No.AB Gas Detection Ltd / Albert Best / / ABG129
Return Address: / 2 Albert Street, Oxford, OXON OX12 1UT
Product Type / Part Number / Description / Serial No or Date Code / Fault Reported / Out of box failure, Yes or No
Gasman / GS-AG-A-001-G / INSTRUMENT / 345285/01-001 / 02 LOW RESPONSE / YES
SPRINT V / SEN20076 / 02 SENSOR 2 YEAR / 240 / 02 LOW RESPONSE / NO
Tetra 3 / S011423/M / 02 SENSOR 2 YEAR / 191 / 02 LOW RESPONSE / No
Tetra 3 / S011424/M / Flammable sensor / 171 / Flammable low response / No
Gasman / S011423/M / 02 SENSOR 2 YEAR / 221 / 02 LOW RESPONSE / No
Gasman / S011761/2 / Main PCB / 395225/01-003 / Not charging / No
Gasman / GS-AG-A-001-G / INSTRUMENT / 345285/01-001 / 02 LOW RESPONSE / YES
SPRINT V / SEN20076 / 02 SENSOR 2 YEAR / 240 / 02 LOW RESPONSE / NO
Crowcon Detection Instruments Ltd
2 Blacklands Way, Abingdon Business Park
Abingdon, Oxfordshire OX14 1DY
United Kingdom
TEL +44 (0)1235 553057
FAX +44 (0)1235 553062
WEB SITE www.crowcon.com
A Halma Group Company