4/2015
Job Title: Inside Sales Specialist FLSA Status: Non-Exempt (Part-Time)
Department: Elektrim Motors Reports To: Siobhan Cogswell(Inside Sales Team Lead)
Description
Elektrim Motors has a career opportunity available in our Schaumburg, IL location for an assertive, customer focused, and results-driven individual. The Inside Sales Specialist is responsible for generating new opportunities from leads, in addition to all customer requests, such as order processing, product application and substitution, price, and availability information, shipment coordination, special quotations and order expediting. This position works closely with other departments, including Outside Sales, Credit, Purchasing, Warehouse and Management. The successful candidate will possess a commitment to delivering quality customer service, a strong work ethic, excellent verbal communication skills, and proven organizational skills. An Associate’s Degree or equivalent combination of education and experience required.
Primary Functions & Responsibilities
Qualifies leads through direct telemarketing, and accurately documents process in CRM database.
Interacts with customers via phone to sell products, to assist customers in their selections, and to provide price and availability information.
Enters, tracks, and prepares quotes, orders, backorders, and RMAs.
Conducts follow-up on all quotations in an attempt to secure the order.
Answers and manages incoming phone calls, including checking and responding to voice messages.
Monitors and responds to electronic messaging (Outlook & Ticket System) in a timely manner.
Develops product knowledge, including appropriate product substitutions, applications, features and benefits.
Supports outsideSales in their efforts to secure and facilitate new customers, including setup and orders.
Experience & Skill Requirements
Associate’s Degree or equivalent combination of education/sales experience
Experience in a fast paced, high inbound/outbound call environment is strongly desired
Must be highly reliable with strong interpersonal, written, phone and listening skills
Basic understanding of sales techniques, processes, and environment
Self-motivated to meet or exceed goals and follow-up to close sales
Articulate and professional with an enthusiastic attitude and a focus on results
Excellent time management and organizational skills, including ability to plan and manage competing priorities
Attentiveness to detail coupled with problem analysis and resolution skills
Strong computer skills required, including proficiency in Microsoft Office software (Outlook, Excel, Word, Access)
Physical Requirements
Ability to sit for prolonged periods of time
Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time