Who is responsible for what equipment/software?
As of July 1, 2001, IKON Office Solutions (Office 2-23 W.T. Young Library, 859-257-9376) is responsible for maintaining the DART machines, public-access printers and copiers, and the Pharos Pay-for-Print system (see above information for exact equipment locations). The Dining and Plus Account office (Room 101 Student Center, 859-257-6159) is responsible for making collections on the DART machines, filling them with receipt paper and cards and maintaining the CS Gold system. Lab and Library IT departments are responsible for installing the Pay-for-Print software and ensuring that the installed versions are the most up-to-date possible so as to ensure compatibility.
Refund Information
Patron says their Plus Account print/copy job did not come out
If it is during our normal business hours of 8-5 M-F, please call IKON at 859-257-9376. If your call is not answered before it goes to voicemail, please call the Site Supervisor at 859-684-1439. We can print/copy jobs for free, so we can remedy the problem without filling out a refund request. If we do not answer either number, please visit our website at at fill out a refund request form using the ‘I need a Refund’ link. It may take up to 24 business hours for the Plus Account refund to be processed.
Patron lost money in a coin tower or DART machine
If it is during our normal business hours of 8-5 M-F, please call IKON at 859-257-9376.If your call is not answered before it goes to voicemail, please call the Site Supervisor at 859-684-1439.If we do not answer either number, please visit our website at at fill out a refund request form using the ‘I need a Refund’ link. We will then contact the patron to make an appointment to refund their money. Note: It may take up to 20 minutes during busy periods (lunch, dinner), for account balances to be updated to include DART machine deposits.
IKON Equipment Locations and Paper Sizes
Equipment Locations
For a full listing of IKON-operated equipment locations, along with maps, please visit our website at and select the ‘Where can I find IKON equipment on campus?’ link.
Paper Sizes
With developments in copier technologies, it is now possible to adjust copy ratios to fit any size original on a Letter-sized sheet of paper. Therefore, our offering of both Legal and Ledger paper has been greatly reduced from the past. Currently, Ledger paper in only offered in the W.T. Young Lab and the Copy Center on the 1st Floor. Legal paper is not available in any location on campus except for the Law Library. Letter paper is available in every machine on campus.
DART/CSVT Machine Problems
For more information on DART machines (including locations and instructions on use),
Please visit our website at and select the ‘DART machines’ link
DART Machine will not accept bills, dispense cards, or feed receipts
If the DART machine will not accept bills, the bill acceptor is likely full. Dining and Plus Account makes the collections on the machines, so please call Scott Henry at 859-257-6104. If you have not heard back from Scott Henry within 24 hours (or if your call is during a weekend), please call IKON. If the DART machine will not dispense cards or feed receipts, it is likely that these supplies are empty in the machine. In this case, please call IKON at 859-257-9376.If your call is not answered before it goes to voicemail, please call the Site Supervisor at 859-684-1439.
DART Machine displays an error code or is in some way broken
Call IKON at 859-257-9376 with the location of the device and the error code. If your call is not answered before it goes to voicemail, please call the Site Supervisor at 859-684-1439.
Pharos Omega Touchscreen Problems
For more information on Pharos Omega Touchscreens,
Please visit our website at and select the ‘Pharos Print Station and Printers’ link
Pharos Omega Touchscreen station displays an error
Call IKON at 859-257-9376 with the exact text of the error message. If your call is not answered before it goes to voicemail, please call the Site Supervisor at 859-684-1439.
Pharos Omega Touchscreen doesn’t read a patrons card
The card swipes on the touch screens can take all four swipe directions, both up and down with the swipe facing left and right. If, after you have swiped all four directions, the card still does not read correctly, please exit out of the function with the Exit button in the lower right corner and re-enter.This should remedy the problem. If there is no exit button, please touch the screen and one will appear, at which point you should also be able to swipe your card. If this does not remedy the situation, try swiping your card more slowly. If none of this has solved the problem, please call the Dining and Plus Account Office at 859-257-6159.
- Note: If the card is swiped too quickly, it will often display something similar to ‘(=0114)’ is not a valid card type. To remedy this, swipe the card more slowly.
Pharos Omega Touchscreen doesn’t detect where a patron is touching
In order to remedy this, you will need to turn off the hub of the Omega device (the computer-looking portion that has all of the wire connections) and then turn it back on, utilizing the green power button. The device then will re-boot like a normal computer, eventually displaying a screen with the words 'Starting Up Omega'. At this point, hold your finger on the touch screen of the Omega device until the screen disappears. A calibration prompt will then appear on the screen. Touch the blinking circles in the four corners in succession, and the will re-set the calibration of the device and allow it to work properly.
Cbord Card Swipe Problems
Cbord card swipe displays ‘Card Not Found’ error
Call IKON at 859-257-9376 with the location of the device. If your call is not answered before it goes to voicemail, please call the Site Supervisor at 859-684-1439.
Printer/Copier Problems
For more information on Printers and Copiers, please visit our website at and select the ‘Pharos Print Station and Printers’ link as well as the ‘Copier Information’ link.
Printer/copier has a paper jam
Attempt to remove the jam following the instructions on the screen. If no paper jam can be found, pleasecall IKON at 859-257-9376 with the location of the device and what the machine says. If your call is not answered before it goes to voicemail, please call the Site Supervisor at 859-684-1439.
Printer/copier needs paper/toner
Please provide paper for the machine out of your IKON-provided paper storage location. If you are out of paper, please visit our website at and submit a supply request using the ‘I need Supplies’ link. If you need toner, do nothing. IKON monitors all devices with an application that notifies them when they need toner.
Green start button not working on the copier
Check to make sure that the Online Scanner (which is used to scan documents over the network) is not online. Do so by activating the copier and pressing the Scan button on the top left of the control panel. If this function is online, it disables the copy function.
Print jobs take too long/file size limitations
Depending on the size of the document you are printing, it may take quite a while for it to finish printing. Every document must be sent to the print servers located in McVey hall, and then sent back to the individual printer when it is paid for. A good rule of thumb is that for every 1MB of document that you send to print, it will take 20-30 seconds. Therefore, it is very important to try to make your documents as small as possible so they print promptly.
One setting that can help to reduce the file size is "Resolution". By default, it's set to 600x600 dots per inch. By changing it to 300x300dpi, you'll greatly reduce the chance of failure, not to mention speed up the process of moving the job through the network. The "resolution" any print job can be found by clicking on 'file' then 'print'. Then select the printer you want to print to and click on 'properties'.Now click on 'advanced' located in the bottom right hand corner.Then change the 'print quality' to a lower resolution.Click OK until you are back to the main print dialogue and click on print. Another option which can help reduce the size of the files is to break up the document into smaller pieces, perhaps a page or two at a time and print it that way.Note: For any Lexmark printer, the maximum file size that you should be sending is around 45MB. Anything larger than this cannot fit in the network buffer and can subsequently cause the job not to print correctly.