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RAPIDS Self Service UserGuide
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Introduction
TheRAPIDS SelfService(RSS)application provides sponsors withthecapabilityto generate aDD Form 1172-2for dependentsinneedofanewidentification(ID)card andadddependentdata totheDefenseEnrollmentEligibilityReportingSystem (DEERS). Inaddition,thefollowingCommonAccess Card (CAC)maintenance actions, previouslyavailablethrough theUser MaintenancePortal (UMP), areavailable:
Add/Changeemailaddress toreceiveinitial or newEmailSignatureandEmail
EncryptionCertificates
AddaPersonnel CategoryCode(PCC) totheUser PrincipleName(UPN)ofthe
EmailSignature Certificate
Activate thePersonal IdentityVerification(PIV) Authenticationapplication
AddtheJointDataModel (JDM) applettotheCAC
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Table of Contents
Log into RAPIDSSelf Service4
LogoffRAPIDSSelfService5
Updating EmailEncryptionandSigningCertificates5
ActivatingaPIVAuthentication Certificate10
Downloading Applications13
Updating Sponsor Information17
Updating Dependent Information21
Requesting FormDD 1172-224
Abbreviations,Acronyms,and Definitions29
FrequentlyAskedQuestions(FAQs)30
Support Contact Information33
System Requirements33
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1. Log intoRAPIDS SelfService-OpenInternetExplorerand deleteyourcertificates from the browser(see FrequentlyAskedQuestionsforinstructionsonhow to delete certificates).
2. InsertyourCAC intothecardreader.
3. ClickSignOnat thetoprightcorner or inthemiddle ofthescreen.
Note: Click theFacility linksforassistancefinding yourlocal DEERS/RAPIDS ID Card facilities.
4. Read thetermsandclickOKonthe“Self-Service Consent to Monitor”page.
5. Onthe“My Access Center” page,clickLogin.
Note: You havethe options torequest andmanagea DS Logonaccount,butdonot have the option tolog in using anymethod other thanCACauthentication.
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6. SelectyourIdentity Certificate(thiscertificate isNOTlistedas anEmail Certificate)and clickOK.
7. EnterthePINforyourCAC and clickOK.
8.SelectyourIdentity Certificate andclickOK.
LoggingOff
To logoff RSS,click LogOffinthetoprightcornerofthescreen.
UpdatingEmailEncryption andSigning Certificates
Toadd orchange youremailaddressandrequestneworupdatedEmailEncryption and
Signing Certificates:
1. Onthe“Home”page, clickUpdate Email.
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2. Asecuritywarningwillopen.Clickthecheckboxto“Alwaystrustcontentfrom thispublisher”and
click Yestocontinue.
3. SelectyourIdentity Certificate(thiscertificate isNOTlistedas anEmail Certificate)and clickOK.
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4. A securitywarning will open.Clickthe checkbox to “Always trust content fromthis publisher”andclickRunto continue.
The“Update Certificates” tab opensand displaysthe progressof thetask.
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5. Enteryour newemail addressintheprovided textbox.
6. Confirm youremail address.
7. You have the optionto checkAdd PCC on UPN.Selecting thisoptionwillmodifyyour UserPrinciple Name(UPN)toadd a PersonnelCategory Code (PCC) to youremail signaturecertificate. Thisoption shouldbe usedif you have multiple CACs.
8. ClickUpdate.
9. ClickYestocontinue.
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Theprogressofyour taskisdisplayed.
10.Once RSS hascompleted processing, thescreenwill notifyyou ofsuccessful completion. Click theHometab orBackTo Homelink toperformadditional tasksor log offtheapplication.
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Activatinga PIVAuthenticationCertificate
ToactivateyourPersonal IdentityVerification(PIV)certificate:
1. Onthe“Home”page, clickActivatePIV.
2. SelectyourIdentity Certificate(thiscertificate isNOTlistedas anEmail Certificate)and clickOK.
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3. A securitywarning will open.Clickthe checkbox to “Always trust content fromthis
publisher”andclickRunto continue.
4. The“PIVUpdate”screendisplays.ClickUpdateCAC.
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5. ClickYestoconfirm that you wantto activatethePIV Authentication Certificate.
Theprogressofyour taskisdisplayed.
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6. Once RSS hascompleted processing, thescreenwill notifyyou ofsuccessful completion. Click theHometabto perform additional tasksor log off theapplication.
DownloadingApplications
Todownload applicationsonthe CACforyourDoD membership:
1. Onthe“Home”page, clickDownloadApplets.
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2. SelectyourIdentity Certificate(thiscertificate isNOTlistedas anEmail Certificate)and
clickOK.
Theprogressofyour taskisdisplayed.
3. The“CurrentlyInstalledApplications”section will displaythenamesand versions ofall applications currently installed on yourCAC.The“Install Applications”section will listall applications that are available fordownload to yourCAC. Click thenameofthe application that you would liketoinstall and clickMoveorclickMove allto add all available applications tothe list ofselectedapplications.
Note: Clickan application nameandthenRemoveto remove it from the listof applications that you would liketo install orclick Remove all toclear the list.
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4. ClickUpdateCAC.
5. ClickYestoconfirm that you wantto install theselectedapplication(s).
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Theprogressofyour taskisdisplayed.
6. Once RSS hascompleted processing, thescreenwill notifyyou ofsuccessful completion. Click theHometabto perform additional tasksor log off theapplication.
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UpdatingSponsor Information
Toupdatethesponsor residence, mailing, orworkaddresses;telephonenumber;oremail address:
1. Onthe“Home”page, click the Contact Informationtab.
Note: You alsohave theoptiontoclick the ContactInfolink in the“Actions”column of the SponsorCurrentIDCardstable or click theView/ Update Contactlinkbelowthe “MailingAddress”box.
The“Contact Information”pageisdisplayed.
2. Toupdate yourresidence address, clickEditinthe “Residence Address” box.You have
the option tochangethefollowing fields:
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a. Country–Use the drop-down menu toselectthecountryofyour residence. b. Address 1–Enter thefirstline ofyour residenceaddress.
c. Address 2–Enter the second line ofyourresidence address. d. City–Enter thecityofyour residence.
e. State– Usethedrop-down menu toselectthestateofyour residence. f.ZipCode–Enter the zip code ofyour residence.
g. ClickSavetosave your changesor Cancel toreturntothe“Contact Information”
pagewithoutsavingyour changes.
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3. Toupdate your mailingaddress,clickEdit in the “MailingAddress”box.You have the
option tochangethefollowing fields:
a. Country–Use the drop-down menu toselectthecountryofyour mailing address.
b. Address 1–Enter thefirstline ofyour mailingaddress.
c. Address 2–Enter the second line ofyourmailing address. d. City–Enter thecityofyour mailingaddress.
e. State– Usethedrop-down menu toselectthestateofyour mailingaddress. f.ZipCode–Enter the zip code ofyour mailing address.
g. Ifyourmailing andresidence addresses are thesame, click theSameas
ResidenceAddresscheckbox.
h. ClickSavetosave your changesor Cancel toreturntothe“Contact Information”
pagewithoutsavingyour changes.
4. Toupdate yourworkaddress,clickEdit in the“WorkAddress”box.Youhave the option to changethefollowing fields:
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a. Country–Use the drop-down menu toselectthecountryofyourworkaddress. b. Address 1–Enter thefirstline ofyourworkaddress.
c. Address 2–Enter the second line ofyourworkaddress. d. City–Enter thecityofyourworkaddress.
e. State– Usethedrop-down menu toselectthestateofyourworkaddress. f.ZipCode–Enter the zip code ofyour workaddress.
g. ClickSavetosave your changesor Cancel toreturntothe“Contact Information”
pagewithoutsavingyour changes.
5. Toupdate yourphonenumbers, clickEditinthe“Telephone”box.Youhave the option
to changethefollowing fields:
a. Home–Enteryourhome telephone number.
b. Mobile–Enteryour mobile telephone number. c. Work– Enteryour worktelephone number.
d. Fax–Enteryour faxnumber.
e. ClickSavetosave your changesor Cancel toreturntothe“Contact Information”
pagewithoutsavingyour changes.
6. Toupdate yourpersonalemail address, clickEdit in the“Email Address”box.You have the option tochangethefollowing field:
a. Personal–Enteryourpersonal email address.
b. ClickSavetosave your changesor Cancel toreturntothe“Contact Information”
pagewithoutsavingyour changes.
Note:To update yourworkemail address,follow theinstructionsin UpdatingEmail
Encryption and SigningCertificates.
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UpdatingDependentInformation
Toupdatedependent residence, mailing, or workaddresses; telephone number;oremail address:
1. Onthe“Home”page, click the FamilyMembers tab.
2. Inthe“FamilyMember(s)Details” box,click the nameof the dependent whose
information you wanttoupdate.
Note:
Clicking the sponsor’s namewill displaythe sponsor’s residence andmailing addresses.
Toupdatethis information, followthe instructions in Updating SponsorInformation.
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Theselectedfamilymember’scarddetails; residence andmailingaddresses; telephone
numbers;
3.Toupdatethedependent residence address,clickEditinthe“ResidenceAddress”box.
You have the optionto changethefollowing fields:
a. Country–Use the drop-down menu toselectthecountryof the dependent residence.
b. Address 1–Enter thefirstline of the dependent address.
c. Address 2–Enter the second line ofthedependentaddress. d. City–Enter thecityofthe dependent residence.
e. State– Enter thestate of the dependent residence.
f.PostalCode –Enterthe zip code ofthedependent residence.
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4. ClickSavetosave your changesor Cancel toreturntothe“FamilyMemberScreen” withoutsaving yourchanges.Toupdatethedependent mailingaddress,clickEditinthe “MailingAddress”box. You have the optionto changethefollowing fields:
a. Country–Use the drop-down menu toselectthecountryof the dependent mailingaddress.
b. Address 1–Enter thefirstline of the dependent mailingaddress.
c. Address 2–Enter the second line ofthedependent mailingaddress. d. City–Enter thecityofthe dependent mailing address.
e. State– Enter thestate of the dependent mailing address.
f.PostalCode –Enterthe zip code ofthedependent mailingaddress.
g. ClickSavetosave your changesor Cancel toreturntothe“FamilyMember
Screen”withoutsavingyourchanges.
5. Toupdatethedependentphonenumbers,clickEdit in the “Telephone” box.You have
the option tochangethefollowing fields:
a. Home–Enterthedependenthometelephone number.
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b. Mobile–Enter the dependent mobile telephonenumber. c. Work– Enter the dependentwork telephone number.
d. Fax–Enter thedependent faxnumber.
e. ClickSavetosave your changesor Cancel toreturntothe“FamilyMember
Screen”withoutsavingyourchanges.
6. Toupdatethedependentpersonal email address,clickEdit in the“EmailAddress”box.
You have the optionto changethefollowing field:
a. Personal–Enter the dependentpersonal email address.
b. ClickSavetosave your changesor Cancel toreturntothe“FamilyMember
Screen”withoutsavingyourchanges.
RequestingForm DD-1172-2
TorequestFormDD-1172-2foradependent:
1. Onthe“Home”page,clicktheFamilyMemberstab.
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2. Inthe“FamilyMember(s)Details” box,click the nameof the dependentforwhomyou
wantto request a FormDD-1172-2.
Theselectedfamilymember’scarddetails;residence andmailingaddresses; telephone numbers;andemail address information will display.
3. Inthe Card Detailstable,clickRequest1172-2. The “Request ID CardIssuance”page
isdisplayed.
4. Read and verifytheeligibilityrequirements. Ifyou agree,select the Iagree and confirm the above iscorrect.option and clickI Certify.Continue to step 5.
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a. Ifyou do not agreeor the informationisincorrect,select theIdon’t agree.Some
informationisincorrect.option andclickIdon’t agree.
b. You will be advised that you mustgoto a RAPIDS ID Card issuing facility with the appropriatedocumentationforrecordchanges.ClicktheHometabto return tothe homescreen.
Note: ClickingCancel will return youtothe“FamilyMemberScreen”.
5. The“PrivacyActStatement” page will display.Selectyour Identity Certificate(this
certificate isNOT listed asan Email Certificate)and clickOK.
6. Enter thePersonalIdentification Number (PIN) foryourCAC and clickOK.
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7. Read the PrivacyActstatementandclickIAgree.Your CAC will be used to signthe Form DD-1172-2andthen besavedtothe databaseforusewhen thefamilymemberID cardiscreated.
8. Enter thePINforyourCAC and clickOK.
9. ClickthePrint icon()toprint thesignedFormDD-1172-2.Thissignedform must be presented ataRAPIDS ID cardfacilitybeforea dependent IDcardcanbe issued.
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Note: Click theBack To Homelink toreturntothe “Home”page.
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Abbreviations,Acronyms, andDefinitions
Thefollowingabbreviations,acronyms,anddefinitionsaidintheunderstandingof thisdocument.
AbbreviationsandAcronyms / Description
CAC / CommonAccessCard–Identificationandsometimesbenefitsandprivilegecard producedbytheDoD,whichcontainsanIntegratedCircuitChip(ICC)holding demographicdataanddigitalcertificates
DMDC / DefenseManpowerDataCenter
DNS / DomainNameSystem
DoD / Departmentof Defense
DSC / DMDCSupportCenter
DSLogon / UniqueLogonID andPasswordgiventoDoDBeneficiariestoaccessDoD web applicationsin lieuofaCAC
JDM / JointDataModel
JRE / JavaRuntimeEnvironment
PCC / PersonnelCategoryCode
PIN / PersonalIdentificationNumber
PIV / PersonalIdentityVerification
RAPIDS / Real-timeAutomatedPersonnelIdentificationSystem–Applicationusedto updatedataontheDEERSPersonDataRepository(PDR)andcreateDoD Identificationcards
RSS / RAPIDSSelf Service
UMP / UserMaintenancePortal
UPN / UserPrincipleName
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FrequentlyAskedQuestions(FAQs)
HowdoIdeletecertificates?
WhatdoIdoif Icannotconnecttothehostortheconnectionisbroken?
IfmyCAChasonlytheIDcertificate,canI gettheSignatureandEncryptioncertificates?
IfmyCAChasonlytheIDandSignaturecertificates,canIgetonlytheEncryptioncertificate?IfmyCAChasonlyIDandEncryptioncertificates,canI getonlytheSignaturecertificate?
IsemailencryptedwithyouroriginalCACPKIcertificatesaccessibleafteryouhavechangedtheemailaddressonyourCAC?
HowcanIfindoutwhatcertificatesareonmyCAC?HowcanIfindoutwhatapplicationsareonmyCAC?
WhoshouldaddPersonnelCategoryCode(PCC)toUserPrincipalName(UPN)?
WhyamIreceivinganerrormessagethatmycardplatformdoesnotsupportcertificateissuanceupdate?WhyamIreceivinganRSSerrormessageregardingacompatibilityconflictthatexistsbetweenmy32-bit
and64-bitdesktopinstallations?
HowdoI delete certificates?
Todeletecertificates:
1. ClickToolsthenInternetOptionsfrom thebrowsermenu.
2. ClicktheContenttab.
3. ClickCertificates.
4. Selectthecertificatesfor yourCAC(pressandholdCtrlonyourkeyboardtoselectmultiple certificates),leavingonlytheIdentityCertificate(circledin redbelow).
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5. ClickRemove.
6. ClickClose.
7. ClickOK.
WhatdoIdoif Icannot connect tothehostorthe connectionisbroken?
Iftheserverconnectionfailsduringtheupdatingofemailaddressandcertificatesorduringtheaddingof certificatesorapplications,theDNSofthesitemaybeunabletoresolvethefollowingnames,inwhich case, youshouldtakethefollowingsteps:
1. ClickStartthenRun.
2. TypecmdandclickOK.Aconsolewindowwithacommandpromptopens.Itmaylook somethinglikethis:
C:\>_
3. Atthecommandprompt,typepingucups-ss.dmdc.osd.milandpressEnter.
4. Ifitreturnsthefollowingmessage:“PingrequestcouldnotfindhostUCUPS.dmdc.osd.mil.
Pleasecheckthenameandtryagain,”theDNSis unabletoresolvetothecorrectaddress.You willneedtocontactDMDCtogettheIPaddress.
5. Once youhavetheIPaddress,openthefile:C:\WINNT\system32\drivers\etc\Hosts.Enter
xx.xx.xx.xxucups-ss.dmdc.osd.milintheDNSaddressfields.
Note:“xx.xx.xx.xx”willbereplacedwiththeactualIPaddressthatwasprovidedbyDMDC.
6. Repeatsteps1-3.IftheDNSis stillunabletoresolvetheDNSaddress,youwillneedtocontact theDMDCtogettheIPaddressandsubmitarequesttohavethem addthesiteaddress.Youwill alsoneedtoverifythatport443is openinthefirewall.
IfyouareaccessingRSSfrom behinda proxyserver,thesynchronizationstepwillfail.Arulemustbe addedto theproxyserversothatworkstationsusingRSSareallowedtoconnectdirectlytotheURL:
If my CAC has onlytheID certificate,canI get theSignatureandEncryptioncertificates?
Yes.
If my CAC has onlytheID andSignaturecertificates,canIget onlythe Encryption certificate?
Ifthenewemailaddressisthesameastheoldone,theuser willbepresentedwithanoptiontochange onlytheencryptioncertificate.However,iftheemailaddressis changing,boththeencryptionandthe signaturecertificatesarereplacedwithnewones.
If my CAC has onlyIDand Encryption certificates, canIgetonlytheSignature certificate?
Ifthenewemailaddressisthesameastheoldone,theuser willbepresentedwithanoptiontochange onlytheSignaturecertificate.However,iftheemailaddressis changing,boththeEncryptionandthe Signaturecertificatesarereplacedwithnewones.
Is emailencryptedwithyouroriginal CAC PKI certificates accessibleafteryou have changed theemail address on yourCAC?
No,ifyouhaveencryptedemail,you willneedtogainaccesstothekeysthatyouusedtoencryptthe email.See yourfacilityEmailAdministratorfordirection.
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HowcanI find out whatcertificatesareonmy CAC?
Followsteps1-4inthesectionentitledUpdatingEmailEncryptionandSigningCertificates,toupdate youremailencryptionandsigningcertificates.The CertificateInformationsectionof the“Update Certificates”pagelistsallcertificatesinstalledonyourCAC.
HowcanI find out whatapplicationsareon my CAC?
Followsteps1-2inthesectionentitled DownloadingApplications,todownloadapplications.The CurrentlyInstalledApplicationssectionof the“DownloadApplications”pagelistsalloftheinstalled applications.
Who should addPersonnelCategoryCode(PCC) to UserPrincipal Name(UPN)?
UserswithmultipleCACs(Civilian/ReservistorContractor/Reservist)andmultipleaccountsinthesame ActiveDirectoryshouldaddaPCCtotheirUPN.APCCallowsuserstocontinueSmartCardLogontoa separatenetworkaccount.
Why amIreceiving anerrormessagethat mycardplatform does not supportcertificate issuance update?
Effective2/12/11,DoDimplementednewrequirementswithintheFederalPKIpolicyandareunable toissue1024PKICertificates.Theimpactis thatweareunableto updatethePKIcertificatesonolder versionsofCommonAccessCards(CAC)platforms.
To verifyifyourCACisoneoftheimpactedcardplatforms,lookonthebackofyourCACandreviewthe cardproductnamethat is laserengravedabovethemagneticstripe.
Ifyourcardproductis listedbelow,RSSis unabletoaddthePCCor updatethePKIcertificatesonyour CAC.YoumustfirstreturntoaRAPIDSlocation,obtainanewCAC,andthen youcanuseRSSto updateyourPKICertificatesoraddaPCC.
OberthurID Onev5.2aDual
GemaltoGCX472k DI
OberthurID Onev5.2a
OberthurID Onev5.2
GemaltoAccess64KV2
GemplusGXP364V2N
AxaltoAccess64k
Gemplus64kV2
Schlumberger64k
Note:IfyoudonotrequirenewPKIcertificatesortheadditionofthePCConyourCAC,pleasecontinue touseyourcarduntilitsexpirationdate.
Why amIreceiving anRSS errormessageregarding acompatibilityconflictthatexists betweenmy32-bit and64-bitdesktopinstallations?
AsmoreusersupgradetheirOperatingSystem(OS)to64-bitcompatibility,issuesmayariseifusing ActivClient,InternetExplorer(orotherbrowsers),andJREversionsthatarenotthesame.Pleaseconfirm thatyourActivClientMiddleware,JRE,andbrowser(InternetExploreroranalternative)areallsettothe samebit:
ActivClient(32-bit),JRE(32-bit),andInternetExplorer(32-bit)orActivClient(64-bit),JRE(64-bit),and
InternetExplorer(64-bit)
Anyinconsistencyamongthosethreecomponentsmeansthatyouwillnotbeableto useRSSand/or othersmartcard-enabledapplications.
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Support ContactInformation
IfyouneedhelpwiththeRSSapplication,contacttheDMDCSupportCenter(DSC)helpdesk.Customer
ServiceRepresentativesareavailable24x7at:
Worldwide:1-800-477-8227
CONUS–DSN:698-5000
OCONUS–DSN:312-698-5000
IfyourequireDoDBeneficiaryinformationorassistancewith yourpersonnelrecord,contactthe DMDC/DEERSSupportOffice.CustomerServiceRepresentativesareavailableMonday-Friday (excludingU. S.federalholidays) 0600to1530Pacific Timeat:
Worldwide:1-800-538-9552orTTY/TDD:1-866-363-2883
Germany:(0800)101-3161
Italy:(800)783-784
UnitedKingdom:(0800)587-1594
Korea:(00798)1-4800-5570
Philippines:(1800)1-114-1235
Japan:(0053)112-0731
System Requirements
Thefollowingcomponentsarerequiredonyour workstationinorderto useRSS:
MiddlewareconformingtoNISTInterAgencyReporting(NISTR)6887
SunJavaRuntimeEnvironment(JRE)withthefollowingJREversions:
oIfusingJRE1.5x,thenJRE1.5.0_22orhigher
oandJRE1.6orhigher
UpdatedDomainNameSystem(DNS)information(seeAppendixB:FrequentlyAskedQuestions forinstructionsonwhattodo ifyoucannotconnecttothehostor yourconnectionis broken)
Internetbrowser(MicrosoftInternetExplorer6.0orhigher/Netscape6.2orhigher)
WindowsXP/Vista/Windows7
Ifanyofthesecomponentsarenotinstalled,or ifyouareunsure,contact yourSystemAdministratorfor assistance.