213 Creston Street, Hutto, TX 78634; ; Primary Phone: 904-502-1290

Mary Morris Bertin

OBJECTIVE - To obtain a position as aTechnical Writer or Editor/Proofreader.

OVERVIEW:

Strong experience ininstructional design, requirements gathering, technical software documentation, technical writing and training delivery. 12 years of SAP enterprisesoftware experienceand over 4 years professional Human Resources work experience and SAP HR Super User experience. Have performed as an SAP Training Lead during 7 SAP implementations. Holds a B.S. degree in education. Has significant experience in developing, writing and delivering customized training for formal classroom environments.

Strong experience in technical writing including procedures and documentation;developing training courses, materials and instructor's guides; end usertraining delivery and testing/QA support. Excellent writing, editingand oralcommunication skills.Effectively interfaced with, as well as supported, a wide variety of user organizations at all employeelevels. Strong background intranslating complex subject matter materials and computer systems information into easily understandable, "step by step" documentation, help guides and training materials for non-technical users.

TOOLS & SKILLS: RWD Infopak/uPerform, Web Publishing, Microsoft Word, Powerpoint, Visio, Excel, Training Delivery, Instructional Design, SAP HR/HCM, SAP SD, SAP FICO.

PROFESSIONAL EXPERIENCE

09/2008 to 10/2008, Associated Press – New York, New York

Contract Technical Writer

Client SAP HCMupgrade from 4.7 to ECC 6.0 with SAP NetWeaver Portal and ESS.
Revised SAP HCM Benefits 2009 open enrollment training materials.
Interviewed client SME, obtained information used to update and enhance training materials in MS Word and frequently communicated documentstatus updates to SME.
Ensured that open enrollmentinformation and terminology were consistent within all assigned training documentation.
Recorded WebEx training sessionsfor train the trainer.

06/2008, United States Postal Service (USPS) Headquarters – Washington, D.C.

Contract SAP Training Developer

Reviewed and revisedSAP 6.0quick reference training materials for content and adherence to technical standards.
Authored work instructions and quick reference guides on using SAP 6.0 Personnel Administration Reports and a proprietary USPS personnel record system.
Created Infopak simulations ofUSPS proprietary personnel record system transactions.
Tested and revised Infopak simulationsrecorded from the SAP USPS training client.

04/2006, City of San Antonio – San Antonio, TX

Contract HR Technical Writer

Interviewed city employee Human Resources Specialists and obtained current HR business process procedures (BPPs)
Documented currentHR business processes within existing BPP template

02/27/2006 to 03/28/2006, DHL – Scottsdale, AZ

Contract SAP Training Developer

Training team member for customized SAP Order Entry and Customer Service software implementation
Created end user work instructions in MS Word, utilizing business process procedure (BPP) documents
Created training delivery presentation template in MS Powerpoint
Created job aids for end user training delivery
Attended training and implementation project team meetings

07/05/05 to 10/13/05, United States Postal Service (USPS) – Arlington, VA

Contract SAP Training Developer

Recorded SAP 4.6 Human Resources Personnel Administration (PA) transactions using RWD Infopak tool.
Edited Infopak SAP HR PA work instructions for content and adherence to technical standards.
Submitted edited SAP HR work instructions to USPS subject matter expert (SME) for review.
Revised SAP HR work instructions where requested by USPS SME.
Tested work instructions in the SAP USPS training client and communicated with client SME when system functionality did not match previously recorded Infopak SAP work instructions.
Participated in internal training team reviews of SAP USPS work instructions for quality assurance and consistency and performed revisions per internal team reviews.
Demonstrated SAP HR PA transactions for the purpose of user acceptancediscussion and feedback.

01/10/05 to 02/11/05, Interpublic Group (IPG) – New York, NY

Contract SAP Training Developer

Attended two-day Infopak training classes at client site.
Developed course outlines for three SAP FICO master data courses utilizing IPG business process documentation and Infopak SAP Business Process Procedures (BPPs).
Edited Infopak SAP BPPs related to assigned SAP FICO master data courses.
Developed and wrote SAP FICO master data courses using MS Powerpoint.

09/27/04 to 12/17/04, General Electric - Albany, NY

Contract Training Developer

Extracted GE Benefits business processes and procedures by reviewing GE Benefits specification and Visio documents.
Developed and wrote GE Benefits training documents on GE Medicare Plus billing, Medicare Plus financial reconciliation, HMO renewal, GE Medicare Plus marketing, retiree direct billing, COBRA processing, Benefit provider interfaces, Benefit reports and audits.
Participated in internal team reviews and performed revisions of Benefits training documentation per internal team reviews.
Revised training documents where requested after meeting with GE Benefit team members for training document reviews.

04/26/04 to 06/28/04, Pitney Bowes Corporation

Contract SAP Trainer

Delivered SAP HR Manager Self Service (MSS) training to Pitney Bowes’ managers at multiple U.S. locations.
Responsible for downloading of course content, classroom setup and student/instructor course evaluations at each training location.
Course content included hands on system training in SAP HR MSS Organizational Management, Time Reporting, Pay, Performance Reviews, Leave & Disability and Separations.

02/2003 to 01/2004, Convergys Corporation - Jacksonville, FL

Senior Technical Trainer

Participated in client HR Service Center blueprint sessions.
Conducted as is job task analysis and gathered client as is HR business processes.
Created a gap analysis, learning objectives and SAP HR course outlines.
Developed SAP HR training curriculum for client’s HR Service Center.
Developed SAP HR Personnel Administration course training materials for client’s HR Service Center.
Supported client’s SAP HR Service Center training delivery as an SAP HR SME.
Participated in client PeopleSoft HR train the trainer.
Validated client PeopleSoft transaction functionality and HR Service Center forms.
Utilizing client’s PeopleSoft HR training database, developed and created PeopleSoft HR training database master data, transaction scenarios, walkthroughs, exercises, pre-populated HR forms, assessments and certification materials to be used for HR Service Center training.
Provided offsite training support during the client’s HR Service Center Specialist training.

01/2003, First Energy - Ohio

Contract SAP Trainer

Delivered SAP Basic Navigation and List Edit training to end users in several locations.
Administered client’s online training evaluation in the classroom.

10/2002 to 12/2002, Coca Cola - Atlanta, GA

Contract SAP HR Instructional Designer

Developed content for a self-paced, interactive, SAP Basic Navigation course on CD-ROM.

Developed SAP HR Personnel Admin and Organizational Management end user training courseware.

Developed SAP HR job aids and reviewed/updated existing job aids such as a SAP HR glossary and MS Visio process flow documents.

08/2001 to 08/2002, Computer Sciences Corporation - Dallas, TX

Senior SAP HR Consultant

Developed and delivered customized SAP HR end user training in support of an SAP HR implementation for a consumer goods manufacturing client.
Performed the role of functional HR Business Analyst and HR support for CSC clients.
Performed SAP HR Benefits configuration for a CSC client’s 2001 benefits open enrollment.
Wrote configuration documentation and 2002 SAP Benefits open enrollment business process documentation.

05/2001 to 07/2001, Bechtel - San Francisco, CA

Contract SAP HR Instructional Designer/Trainer

Led SAP HR Master Data, Benefits and Compensation Management courseware development at Bechtel, a major construction company.
Developed courseware for distance learning strategy utilizing Interwise distance learning tool.
Performed SAP HR knowledge transfer to client training team members.
Advised client training team members regarding the development of courseware. Reviewed user business process procedure documentation and submitted improvement recommendations based on SAP best practices.

10/2000 to 01/2001, AG Consulting - San Francisco, CA

Senior SAP HR Consultant

Implemented SAP HR 4.5b Master Data, Organizational Management, and Recruitment modules for an IT consulting client.
Coordinated SAP HR system testing activities including unit, integration, user acceptance and parallel testing.
Created testing infrastructure of forms and spreadsheets to be used in system testing and documentation.
Identified all SAP HR business processes that required testing.
Designed SAP HR test cases, test scripts, documented expected results and created SAP HR testing data.
Executed system tests independently and with client end users. Documented, analyzed and reported system test results to SAP HR technical team leads and project manager.
Wrote SAP HR end-user training documentation and job aids.
Tested SAP HR end-user security profiles, identified any security issues and facilitated the resolution of security issues.

08/2000 to 10/2000, Avaya Communications - Parsippany, NJ

Contract SAP Trainer

Performed role of Training Team member for Avaya Communications' rollout of the SAP 3.1h Sales and Distribution module, SAP Project Systems module and the GES Configurator, a proprietary telecommunications product configuration software.
Delivered SAPSD end-user training and post-training onsite support to end-users of SAP Sales and Distribution and the GES configurator.

05/2000 to 07/2000, Enron Corporation - Houston, TX

Contract Instructional Designer/Trainer

Performed as a Lead Training consultant for the end-user training and support phase of an SAP HR 4.5b implementation at Enron Corp.
Designed, developed and reviewed SAP HR Personnel Administration and Organizational Management end-user training documentation.
Delivered customized SAP HR Personnel Administration and Organizational Management training to end-users.
Oversaw end-user course evaluation assessment using training management software.
Participated in the redesign of SAP HR courseware for client's second phase of training.

01/2000 to 02/2000, Grant Thornton LLP - New York, NY

Contract SAP HR Consultant

Oversaw all functional HR activities for an SAP HR 4.5b implementation at Diplomat properties, a hotel and resort property.
Performed requirements analysis and data definition, gap analysis, business process reengineering and mapping.
Configured SAP HR Personnel Administration and Organizational Management modules per client requirements and specifications utilizing a pre-configured client.
Performed validation testing, user acceptance testing, oversaw data conversion and security role authorizations.
Developed and wrote SAP HR PA and OM module end-user training documentation.
Delivered customized training to client SAP HR end-users.

05/1999 to 08/1999, Continental General Tire - Charlotte, NC

Contract Instructional Designer/Trainer

Performed as the Lead SAP HR Training consultant at Continental General Tire.
Oversaw all end-user training development, documentation and training delivery of SAP HR 3.1h implementation.
Developed and wrote customized SAP HR Payroll, Personnel Administration and Organizational Management end-user training documentation.
Delivered customized SAP HR training to end-users.
Wrote SAP payroll unit tests for client payroll processes.
Performed system transaction testing on SAP HR Payroll, Personnel Administration and Organization Management business transaction processes.

07/1998 to 01/1999, Optimos, Inc. - Chantilly, VA

SAP HR Consultant

Oversaw all functional aspects for an SAP HR implementation at Wade Cook Financial Corporation, Seattle, WA.
Performed requirements analysis and data definition, gap analysis, business process reengineering and mapping.
Configured the SAP HR 3.1h Training & Events Management module per client requirements and specifications.
Performed validation testing and made configuration adjustments per user requirements and project scope documentation.
Oversaw Training & Events Management data conversion.
Developed and wrote end-user training and documentation. Delivered train the trainer classes to key end users.
Assessed required reports and located the SAP business process in which required reporting data existed.
Defined data elements required and specified the fields in SAP to extract the required data element.
Facilitated user acceptance testing, resolved issues and concerns raised by the users during acceptance testing and made final adjustments to configuration and master data where necessary.

01/1997 to 04/1998, Caremark, Inc. - Birmingham, AL

SAP HR Administrator

Performed data definition, business process mapping, validation testing and worked on the data conversion phase of an SAP HR 3.0d implementation.
Performed post go live as the SAP HR System Administrator team for Personnel
Administration.
Responsible for maintenance and integrity of Personnel Administration Master data, performed query, troubleshooting and problem resolution for payroll and human resources areas.
Liaison between payroll and medical facility administrators regarding SAP HR Master data.
Documented system warning and error messages in SAP production environment and communicated with SAP programming team on troubleshooting and problem resolution.
Analyzed Ceridian payroll documentation with SAP HR master data to verify and correct information transferred daily via BAPI to the Ceridian payroll legacy system.

11/1995 to 12/1996, Caremark, Inc. - Birmingham, AL

Human Resources Representative

Human Resources Representative supporting approximately 6,000 employees of a national physician practice management corporation.
Coordinated transition of acquired medical facilities' employee demographic and employment information into Ceridian payroll system.
Insured compliance of all employment documentation with corporate policies and federal statutes.
Counseled management on employee relations issues and resolution.
Reviewed/approved employee disciplinary action documentation.
Communicated directly with employees regarding benefits administration.
Assisted in the review, analysis and administration of compensation issues.
Reviewed and responded to unemployment compensation claims and workers’ compensation claims.
Responded to inquiries regarding Medpartners Inc. clinical/administrative positions.

12/1993 to 10/1995, Rite Way Service, Inc. - Birmingham, AL

Personnel Coordinator

Performed as Personnel Coordinator in service oriented company with 1400 employees.
Improved personnel file maintenance and security by 90%.
Maintained database, created termination and unemployment claim reports for management, developed and conducted training in unemployment compensation and workers' compensation laws/issues.
Managed 254 unemployment claims in 1994 with savings to company of $54,948.
Represented company at unemployment compensation hearings and achieved 100% disqualification rate.
Aggressively managed workers' compensation claims resulting in increased savings to company.

PREVIOUS EXPERIENCEFebruary ‘89 - December ‘93

Professional experience in Healthcare, Social Services and Banking Industry.

Teaching Experience:

Dekalb County School System, Georgia (08/87 - 08/88)

Thomaston City School System, Georgia (01/87 - 06/87)

Gwinnett County School System, Georgia (09/86 - 01/87)

EDUCATION

University of Phoenix Online, enrolled in M.E. Distance Learning program, GPA: 4.00

JeffersonStateCommunity College, GPA: 3.83

B.S.-Education, Auburn University, Alabama, GPA: 3.00

University of Alabama, Major: Education

Honors

Jefferson State C.C., President's List, Dean's List, Phi Theta Kappa Honors Fraternity.

AuburnUniversity, Dean's List.

University of Alabama, Recipient of Louise Bryant Tate Memorial Scholarship, Dean's List.

AFFILIATIONS

02/2002 – Present ASUG Member