Akbar Tursunboev
E-mail :
Phone : +971507357172
Address:Corniche west, Abu Dhabi, United Arab Emirates
Languages: English – Fluent,
Russian – Fluent,
Turkish – Fluent,
Uzbek – Native.
OBJECTIVE
I am an experienced customer service representative looking for the similar position where I can implement my earned skills and knowledge for working efficiently. Analytical skills, problem solving attitude and positive approach has helped me a lot in the past and will help me in my work in the future too
WORK EXPERIENCE
Khalidiya Palace Rayhaan by Rotana - 5*August 2016 — Present
Hotel
Night Manager /Front Desk Team Leader (Reception - Supervisor)
Abu Dhabi, United Arab Emirates
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
Deliver excellent customer service, at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
Organizing an effective and correctly operation
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
Coordinating break and meal periods for staff according to activity levels.
Providing leadership to a team during a shift.
Khalidiya Palace Rayhaan by Rotana - 5*April 2015 — August 2016
Hotel
Front Desk Agent – Front office (Receptionist)
Abu Dhabi, United Arab Emirates
Welcomes guests by greeting them, in person or on the telephone; answering or referring inquiries
Processed guests’ check ins and outs
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Deliver excellent customer service, at all time
Khalidiya Palace Rayhaan by Rotana - 5*November 2013 — April 2015
Concierge agent – Front Office
Abu Dhabi, United Arab Emirates
Assisting of customers with their bags and luggage
Courteously greeting customers and provide them high quality service escorting guests to their respective rooms
Explaining to the customers the hotels rules, showing them how to use hotel facilities, room features such as TV.
Bruzzo boutiqueOctober 2010 — November 2013
Assistant to Sales Manager
Tashkent, Uzbekistan
·The increase in sales via finding and attracting new customers (inbound processing applications, search for costumers, negotiating and contracting).
·Maintaining relationships with the experience accumulated costumers
· Execution of sales plans;
· Control quality and range of goods;
· Opening and closing the boutique;
· Organizing an effective and correctly operation of the boutique;
· Organization and carrying on meetings with suppliers and partner companies;
Europe exclusive boutique (Branch PoytahtJuly 2009 — October 2010
Shopping center)
Sales Associate
Tashkent, Uzbekistan
·Friendly greets visitors as soon as they entered the shop.
·Assistance in finding suitable goods for costumers.
·Implementation of product presentation to customers according to their needs;
·Check goods, qualityand quantity;
·Inform customers, about discounts, payment and receipt of goods;
·Ensuring efficient, friendly and polite, cultural services to visitors, to provide them with comfort conditions.
Sheraton-Tashkent, hotelOctober 2008 — June 2009
Internship
Tashkent, Uzbekistan
•Greeted and registered guests
•Create and show perfect customer service
•Answered telephonic and in-person queries related to hotel services and resolved any issues
•Processed guests’ check ins and outs
•Prepared and completed room and restaurant bills
•Assisted guests’ in storing valuables in secure deposit box
•Liaised with other departments of hotel
QUALIFICATIONS
·Destination Leadership
·Secrets of Consistent Customer Service
·On Job Training
·Front Desk Agent training
·Study of style and design (Moscow state university of design and technology (MSUDT)
·Art of Costume and Textiles: Artistic design of leather goods
· English language "Edelweiss progress Centre"
·Turkish language
·"Kamolot" Center for training youngster’s behavior.
·“ILM” Centre for successful completion of training program in: Windows 2000/XP/7/8; MS Office2014; Internet; E-mail; repair and modernization of computers.
EDUCATION
International LawSeptember 2007 — June 2010
Tashkent State Law Academy
Tashkent, Uzbekistan
Obtained the degree with GPA 4.0
INTERESTS
Learning foreign languages and cultures,
Reading books
REFERENCES
- Mr. Kevin Wong, Guest Service Manager-Rotana Hotels
Email:
Phone: +971 56 100 20 56
- Ms. Vanessa Pangan Asst. Guest Service Manager-Rotana Hotels
Email: Phone: +971 55 650 95 97