LIMEGROVE HOUSE
CAXTON ROAD
BEDFORD
MK41 0QQ
CONSTRUCTION PHASE
QUALITY PLAN
CONTRACT NAME:CONTRACT No.
ADDRESS:
CONTRACTS MANAGER
CLIENT:
PRODUCED BY:
DATE: (A) / REVISION: / (A)
DATE: (B) / REVISION:
DATE: (C) / REVISION:
DATE: (D) / REVISION:
REFERENCE:
REASON (B)
REASON (C)
REASON (D)
Controlled Document / Page 1 of 27 / FM-QM-021 (02)
/ Construction Phase Quality Plan
CONTENTS / Document Reference: FM-QM-021
Issue No: 02
Date: May 2010
CONSTRUCTION PHASE QUALITY PLAN
Sections
A. ABOUT THE CONTRACT
B. INTRODUCTION
C. MANDATORY FORMS that MUST be COMPLETED
D. AUDITS and REVIEWS
E. CONTRACT MANAGERS DUTIES
1 QA STRATEGY MEETING
2 QA SITE FILE SYSTEM
3 ITEMS OF RISK TO SDC
4 CUSTOMER SATISFACTION
5 SITE SPECIFIC INDIVIDUAL ROLES & RESPONSIBILITIES
6 RECORDS
Controlled Document / Page 14 of 27 / FM-QM-021 (02)/ Construction Phase Quality Plan
SECTION A / Document Reference: FM-QM-021
Issue No: 02
Date: May 2010
Section A
ABOUT THE CONTRACT
Brief description of the WorksMajor Quality Concerns
Controlled Document / Page 14 of 27 / FM-QM-021 (02)
/ Construction Phase Quality Plan
SECTION B / Document Reference: FM-QM-021
Issue No: 02
Date: May 2010
Section B
INTRODUCTION
Contents
Sections Page
1. INTRODUCTION 4 - 5
2. QUALITY TEAM 6
3. OBJECTIVES 7
4. STRATEGY 7
5. DELIVERY 7 - 8
6. AUDIT 8
7. FEEDBACK 8
8. REVIEWS 8
9. SPECIAL PROCEDURES & WORK INSTRUCTIONS 9
Section B (continued)
INTRODUCTION
1. Introduction
This document describes SDC’s quality management system. The purpose of the management system, through its implementation, is to enable SDC to achieve the quality goals and objectives specified in the quality policy.
The management system has been developed and structured in accordance with BS 9001:2008 Quality System. The system contains the essential elements as shown in figure 1.
Fig. 1
Section B (continued)
INTRODUCTION (continued)
2. SDC Quality Team
2.1 Contact Numbers for the Quality Team
Name Office Number Mobile Number
Craig Millar 01234 363155 07946 893404
David Spencer 01234 363155 07825 982391
Andrew Towers 01234 363155 07946 893437
Carl Seager 01234 363155 07854 026408
Bob Williams 01234 363155 07500 840990
Veronica Delaney 01234 363155
Section B (continued)
INTRODUCTION (continued)
3. Objectives
The Key Objectives in respect of the Quality Management process are:
3.1 To deliver project completion to a specified or agreed quality standard.
3.2 To achieve the “lowest risk” solution for SDC in respect of Design, Delivery and Liability beyond project completion.
3.3 To minimise the potential for defects.
4. Strategy
The proposals for managing Product Quality throughout any project are based upon the following criteria:
4.1 Break the project down into elements for purposes of quality control.
(e.g. into trade / risk packages).
4.2 Identify key risks associated with each element (e.g. common defects, past experience, interfaces etc.).
4.3 Establish the most important risks for each element within the project as a whole.
4.4 Develop and put in place a clear plan for the Quality Management / control of each element throughout the following processes;
- Design
- Buying
- On site (delivery)
4.5 Clearly brief all those involved in implementing/delivering strategy for each element.
4.6 Regularly review, record actions and update progress against each element.
4.7 Audit above process.
4.8 Provide feedback for future projects.
5. Delivery
5.1 Establish QA Site Files on site for the Chosen Work Packages.
5.2 Appoint and brief a member of staff with responsibility of ownership for the individual work
packages.
5.3 Appoint and brief a member of staff with responsibility for carrying out the inspections.
5.4 Obtain samples early.
Section B (continued)
INTRODUCTION (continued)
5. Delivery (continued)
5.4 Plan sample rooms or areas and mock-ups. Agree dates, arrange and undertake
inspections.
5.5 Establish the standards or benchmarks for the remainder of the project.
5.6 Use the Test & Inspection Plans to document when and how the checks will be made for
each trade.
5.7 Establish a format for checking, inspecting and recording the results of inspections.
5.8 Arrange to sign off one subcontractor’s work, on a ‘trade by trade’ or ‘room by room’
basis, prior to subcontractors who operate follow-on trades.
5.9 Supply information to the QS, on failures in Quality Management, to justify financial
penalties being imposed, until corrective actions have been taken.
5.10 Establish clear process for ‘final project’ handover inspection, snagging and signing-off for
the whole team.
- Part of ‘planning’ meeting / process.
- Identify timing on programme.
- Areas / sectional / final completion / sign off. (not “whole project”).
6. Audit
6.1 Establish an auditing system to check that the processes outlined above are being adequately addressed.
7. Feedback
7.1 Problems, defects and experiences are to be captured in SDC systems and processes
for future use, by reviews of:
- Audits by Contracts Managers
- Review of audits carried out by the contracts managers by QA department
- Inspection Sheets by the person carrying out the inspections
- Verbal Note Sheets
- Non-Conformances Raised
- Weekly meetings with Sub-Contractors
8. Reviews
8.1 The Contracts / Construction Manager will keep the Construction Phase Quality Plan
under review, as a part of the Internal Review, incorporating amendments and additions
when identified as being required.
8.2 Amendments to the Plan are to be recorded in the Minutes of the Internal Review
Meetings
8.3 To record amendments see “Record of Project Plan Reviews and Updates” form number
FM-BS-005, this form can be found in section 6 of this file.
Section B (continued)
INTRODUCTION (continued)
9. Special Procedures and Work Instructions
9.1 The Company’s Business Management System, which enjoys independent third party accredited certification to ISO 9001:2000, will be observed on this project, with the exceptions noted in paragraph 9.4 below.
9.2 Modifications or additions to the System Procedures will be issued as Project Procedures to suit the project and to deal with special processes, to which the Standard Procedures cannot be applied.
9.3 Additional Work Instructions will be issued, when appropriate, to amplify particular requirements.
9.4 Special Procedures and / or Work Instructions that are being used on this Project are as follows:
Doc Ref / Title / Issue when Information added or amended01 / 02 / 03 / 04 / 05 / 06 / 07 / 08
Controlled Document / Page 14 of 27 / FM-QM-021 (02)
/ Construction Phase Quality Plan
SECTION C / Document Reference: FM-QM-021
Issue No: 02
Date: May 2010
Section C
MANDATORY FORMS THAT MUST BE COMPLETED
1) Results of Project QA Strategy Meeting FM-QM-017
When completed, place this form in TAB 1 of Section 6
2) QA Site File Selection No. FM-QM-007
When completed, place this form in TAB 2 of Section 6
3) Items of Risk to SDC FM-QM-019
When completed, place this form in TAB 3 of Section 6
4) Construction Phase Quality Plan Audit Sheets FM-QM-022
When completed, place this form in TAB 4 of Section 6
5) Record of Project Plan Reviews & Updates FM-QM-011
When completed, place this form in TAB 5 of Section 6
6) Quality System Site Review Report FM-QM-025
When completed, place this form in TAB 6 of Section 6
Controlled Document / Page 14 of 27 / FM-QM-021 (02)/ Construction Phase Quality Plan
SECTION D / Document Reference: FM-QM-021
Issue No: 02
Date: May 2010
Section D
AUDITS AND REVIEWS
Contents
Sections Page
1. AUDITS BY THE CONTRACT MANAGERS 11
2. REVIEWS OF AUDITS BY THE QUALITY TEAM 11
3. REVIEWS BY THE CONTRACT MANAGERS 11
4. QUALITY WALKOVERS 12
Audits and Reviews
1. Audits by the Contracts Managers
1.1 Construction Phase Quality Plan Audits
1.1.1 Contract Managers to carry out audits on a monthly basis. FM-QM-022
1.1.2 Results of the audits to be filed in section 6 of the Construction Phase Quality Plan file.
1.1.3 Results to be reviewed at the Project Monthly Review meetings
1.2 QA Site File Audits
1.2.1 Contracts Managers to carry out audits on a fortnightly basis. FM-QM-002
1.2.2 Results of the audits to be filed in each individual QA Site File.
1.2.3 Results to be reviewed at the Contract Monthly Review Meetings
2. Reviews of Audits by the Quality Team
2.1 Construction Phase Quality Plan & QA Site File Audits
2.1.1 A member of the Quality Team will carry out a review of Contracts Managers audits when
they are on a site visit. FM-QM-025
2.1.2 Results of the reviews are to be copied to the Contracts Manager and Site Manager with the master being retained by the Quality Department.
2.1.3 The SHEQ Manager will review the review results on a monthly basis and report any significant trends to the QA Director for presentation at the board meetings.
3. Reviews of audit results by the Contracts Manager
3.1 Construction Phase Quality Plan & QA Site File Audit Results
3.1.1 The Construction Phase Quality Plan and the QA Site File audit results to be reviewed at the Contract Monthly Review Meetings.
3.1.2 The results of the Contract Monthly Review Meetings to be forwarded to the Quality Department.
Section D (continued)
Audits and Reviews (continued)
4. Quality Walkovers
4.1 Contracts Managers Responsibilities
4.1.1 To book QA Advisors time using “Diary – Site Quality Visits” located in “Public Folders”
in Microsoft Outlook.
4.1.2 Invite the QS and the site manager to attend the arranged Quality Walkover
4.2 Quality Departments Responsibilities
4.2.2 To allocate QA advisor to attend agreed Quality Walkover
4.2.3 QA advisor to raise NCR’s on defective works found.
4.2.4 QA advisor to review QA Site Files on trades where defective works are found
4.2.5 QA advisor to arrange and chair a meeting with the sub-contractor responsible for the defective works and agree improvement plan.
4.2.6 QA advisor to write a Site Report on the Quality Walkover and circulate the report to those attending the Quality Walkover, the Project Director and the SHEQ Manager.
4.2.7 QA advisor to enter a review (quality section only) on the data base, copy of the review to be circulated to the Project Director and the SHEQ Manager.
4.2.8 If the result of the sub-contractor review shows that the sub-contractor is “Temporary Suspended” the QA advisor to notify
a) All Contracts Managers, the Contracts Managers should check if the sub-contractor is working on their sites and arrange meeting to agree improvement plan
b) Commercial Managers, the Commercial Managers to ensure that all buyers check the status of the sub-contractors prior to placing an order.
Controlled Document / Page 14 of 27 / FM-QM-021 (02)/ Construction Phase Quality Plan
SECTION E / Document Reference: FM-QM-021
Issue No: 02
Date: May 2010
Section E
CONTRACT MANAGERS DUTIES
1. QA Strategy Meeting -
a) Contract Manager to arrange the QA Strategy Meeting and complete form No.
FM-QM-017 (Quality Strategy Results)
(completed forms to be filed in section 6 of this file).
b) During the QA Strategy Meeting the Contracts Manager to complete form No.
FM-QM-007 (QA Site File selection) and obtain Project Directors signature of
Approval, copy of approved form to be forwarded to the QA department.
(completed forms to be filed in section 6 of this file).
2. QA Site File System -
a) Contracts Manager to carry out audits on the QA Site Files at the stated frequency
(completed audit forms to remain in the relevant QA Site Files).
3. Items of Risk to SDC -
a) Contracts Manager to complete “Item of Risk to SDC Plan” and ensure that all proof of required inspections to be placed in section 6 of this file.
(completed form and inspection proof to be filed in section 6 of this file)
4. Customer Satisfaction -
a) Contracts Manager to determine and record the Customer Satisfaction Strategy.
(customer satisfaction records to be filed in section 6 of this file).
5. Site Specific Individual Roles & Responsibilities -
a) Contracts Manager to ensure that the Site Specific Individual Roles &
Responsibilities are recorded..
(Roles & Responsibilities records to be filed in section 6 of this file).
6. Record of Project Plan Reviews & Updates Form
a) Contracts Manager to ensure that “Record of Project Plan Reviews and Updates”
form FM-QM-011 is completed as part of Project Review Meeting.
(completed form to be filed in section 6 of this file).
All completed forms to be placed in Section 6
Controlled Document / Page 14 of 27 / FM-QM-021 (02)/ Construction Phase Quality Plan
SECTION 1 / Document Reference: FM-QM-021
Issue No: 02
Date: May 2010
SECTION 1
QA STRATEGY MEETING
Contents
Sections Page
1. PROCESS 14 - 15
2. ROLES & RESPONSIBILITIES 16
Section 1
1 Process
1.1 Project QA Strategy Meeting Requirements
1.1.1 The QA Strategy Meeting to take place at the earliest opportunity after the Project
has been approved.
1.1.2 The QA Strategy Meeting requirements to be informed by are :-
a) List of contract / schedule of works + report from estimator Risk & Opportunity
b) Build Drawings
c) M&E Drawings
d) List of contractual quality requirements (i.e. samples)
e) QA Site File selection documentation
1.2 Actions / Issues
1.2.1 Formal minutes must be produced by the Project Director / Contracts Manager. An
electronic copy must be distributed to the SHEQ co-ordinator. All attendees must also
receive a copy of the report.
1.2.2 This report will be used as part of subsequent Internal Review Meetings and will appear