Position Description
Position: Program Manager
Program Manager Job Purpose: To assume responsibility of contract and to formulate and enforce work standards, assign contractor schedules, review work discrepancies, supervise contractor personnel and communicating policies, purposes, and goals of the organization to subordinates.
Job Duties Include:
· Organize, direct, and manage contract operation support functions involving multiple, complex, and inter-related project tasks.
· Manage teams of contract support personnel at multiple locations.
· Maintain and manage the client interface at the senior levels of the organization.
· Meet with client, customer, and contractor personnel to formulate and review task plans and deliverable items.
· Communicate policies, purposes, and goals of the organization to all operational staff.
· Follow project management discipline and methodology to achieve sustainable results.
· Supervise contractor personnel performing the support services under this contract.
· Prepare and deliver Bi-Weekly Activity Report to the Contracting Officer Representative (COR) and Contracting Officer/Specialist.
· Ensure conformance with program task schedules and costs through active monitoring.
· Work with contractor support personnel to ensure that they are adapting to the needs of the position and providing quality support services.
· Provide skills-based training and up-to-date information on office procedures, policies, and regulations to contractor support personnel.
· Conduct monthly meeting with contractor support personnel to discuss requirements and expectations.
· Other duties as assigned by your supervisor.
· Assist with business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials.
Skills/Qualifications: Program management, organizational and planning skills, excellent communications and problem solving skills, attention to detail and accuracy, solid judgment and decision-making ability, takes initiative and is adaptable. Proficiency in Microsoft Office applications. Working knowledge of current information systems technologies and IT portfolio management practices.
Education and Experience: This position requires a minimum of a Bachelor’s degree in an associated technical or line of business discipline from an accredited institution as well as a minimum of 3 years of professional experience. Experience in or work for the U.S. military or Department of Defense, Navy and Naval Supply Systems Command Business Systems Center is also highly desirable. Project Management Professional, Information Technology Infrastructure Library certifications and experience with ERP/SAP is highly desirable.
Clearance Requirements: This position requires a SECRET security clearance.
Competencies:
· Customer Service - Demonstrates ability to deliver excellence by taking personal accountability for achieving high quality outcomes. Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; and adapts to changing business needs, conditions, and work responsibilities.
· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
· Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
· Leadership/Teamwork – Exercises substantial autonomy in the day-to-day planning and management of personnel and work requirements. Works collaboratively and demonstrates ability to influence and lead effectively and gain the support of others for courses of action. Balances team and individual responsibilities; exercises solid judgement in decision-making; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; and supports everyone's efforts to succeed.
· Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
· Ethics - Earns others’ trust and respect through consistent honesty and professionalism in all interactions. Treats people with respect; keeps commitments; inspires the trust of others; works with integrity; and upholds organizational values.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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I have received, read, understand, and comply with the position description above.
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Na Ali`i Is Proud to Be an Equal Opportunity/Affirmative Action Employer
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