Job JOB PROFILE
Job Title / Observatory Data Officer
Reporting to / Observatory Project Lead
Responsible for / Data volunteers
Location / One Canada Square, London E14 5AA
9 months FTC Grade 6 £24,300-£29,700
Overview
Doctors of the World UK is part of the global Médecins du Monde network, which delivers over 300 projects in more than 70 countries through 3,000 volunteers.
Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty or exclusion get the healthcare they need.
Through our health programmes and advocacy we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £6m for overseas programmes, helped 7,000 service users here and fought for healthcare as a human right for all.
We work with and for:
»people in crisis, providing life-saving humanitarian healthcare in times of war and after natural disasters
»vulnerable migrants, including by advocating for the right to healthcare across Europe
»people at risk of harm, especially from HIV and AIDS or hepatitis C, such as drug users and sex workers
»women and girls’ right to sexual and reproductive health
Last year our international budget was €113million.
Job Purpose
Médecins du Monde (MdM) lead the ‘European network to reduce vulnerabilities in health’, bringing together NGOs and academic partners from 17 EU Member States and 2 EFTA/EEA countries.Our common goal is to contribute to decreased EU-wide health inequalities and to more responsive health systems that are better equipped to deal with vulnerability factors that increase health inequalities.
Each year the network publishes a unique ‘Observatory report’ bringing together and analysing data from across our programmes. It gives a voice to the people we see facing multiple vulnerabilities such as (undocumented) migrants or asylum seekers, sex workers, drug users, Roma, the homelessand helps us understand the impact on health.
The report is a valuable resource and evidence base to contribute to the improvement of systems at an EU and individual country level.
MdM UK is proud to be leading the 2017 report on behalf of the network and this role will ensure that good quality, meaningful data in ready for inclusion in the report so ithas the biggest impact possible.
Key Duties / Key Activities
Service delivery /
  • Ensure data collated from across partners which has been reviewed for data quality issues and is in a form to be shared with academic partner
  • Ensure data is retrieved from partners to a given deadline
  • Review data quality of each submission
  • Convert the national sets of data into the standard format
  • Merge the standardized national sets
  • Maintain up to date knowledge and information on data collection practices within each partner and ensure any issues are known and escalated to project lead
  • Give operational support to partners in their data collection, ensuring Kobo (data entry tool) is operational for those who need it, convert data from other data sources into comparable format.
  • Ensure any changes to data collection are implemented consistently with all partners
  • Setup updated questionnaires for subsequent year’s data capture
  • Set up any new one-off data capture exercises required in a format that can be used by all participating partners and can be analysed across the partners.
  • Support partners through offering training and technical support

Volunteer Management /
  • Recruit and manage data analyst volunteers when required (at national levels? In MdM UK?)

Other Duties / UK focussed
-Responding to ad-hoc requests for data and prepare data for annual reports
Update data capture systems in UK to reflect observatory and programme requirements.
General /
  • To be open to change and demonstrate a flexible and adaptable approach
  • To work collaboratively with others in the European Network team and be a supportive and effective team member
  • To ensure that all activities undertaken on behalf of Doctors of the World UK, externally or internally, are executed in accordance with the overall aims of the organisation and in line with our policies and procedures.
  • To participate in training and other activities as requested by the organisation.

Stakeholder and Customer Service /
  • To provide quality customer service to all our respective audiences and stakeholders and comply with our quality management protocols

Key Deliverables / Please Indicate A R or N/A
Collated data shared with academic partner which is fit for purpose / R
Support provided to NGO partners / R
Data monitoring tool / R
Data capture is responsive, updated and ad-hoc requests are responded to / R

Decision MakingCriteria: A = Accountable, R = Responsible

Level of Budgetary Responsibility / Low
Key Working Contacts / Project Lead, IT Officer, Academic partner, DRI, NGO partners.

This is not intended to be an exhaustive list. Your job description may be subject to change.

Date Created / March 2017
Person Specification
Job Title /

Observatory Data Officer

PERSONAL COMPETENCIES
Competency Title / The successful candidate will be able to….

Communicating with others

/ Communicates in a timely, accurate and relevant way; listens actively; is positive and persuasive, communicating appropriately and in a corporate manner in all circumstances; can communicate MDM’s core mission
Team working and interpersonal skills / Promotes a constructive climate; actively contributes across teams to good team working and team relationships; supports others to achieve their aims; builds consensus; is friendly, helpful and supportive
Managing Resources / Work in an efficient and effective manner; seeks to achieve the greatest impact; is cost-conscious; strong line management skill and ability; inspires others to excel
Drives Continuous Improvement / Values feedback and learning; adapts to change seamlessly and is prepared to try doing things differently; encourages the development of new ideas; implements changes intended to make improvements willingly; responds positively to feedback
Customer Services / Strives to achieve excellence in service delivery and patient care; sets and develops benchmarks; takes responsibility; resolves queries; approachable, positive and responsive
Managing Yourself / Actively sets boundaries for self and others; manages the best from people; manages workplace stress appropriately; can delegate well; takes pride in achieving results
Delivery and Meeting Business Plan / Can show the impact of the work for which you are accountable; monitors progress; committed to achieving high quality; demonstrates common sense
RELEVANT EXPERIENCE
The successful candidate will have experience of ….
Analysing and reporting large data sets, for research or policy purposes(desirable), social and medical data (desirable)
Combining data from different sources into one data set
Reviewing and improving data quality
Using statistics software
Communicating with programme staff to improve data collection and quality
SPECIFIC SKILLS AND KNOWLEDGE
The successful candidate will have the ability to…. / The successful candidate will have knowledge of….
Analyse and report large data sets / Working knowledge of ‘R’ statistical package
Excel at advanced level
Date Created / March 2017