Job Description

Client Service Representative

The Client Service Representative shall be charged with supporting the core functions of the administrative team as they relate to the overall needs of the practice.

Core functions of the administrative team include;

Provide a welcoming atmosphere to all prospective and existing clients of the practice through telephone, email correspondence, and face to face contact.

Provide a timely, accurate, high level of service regarding the execution of all account related transactions.

Professional appearance and communication skills.

Attention to detail is imperative.

General Office Functions, including front desk coverage as needed.

Client Service Representative Tasks/Responsibilities including but are not limited too;

Management of the Principal’s appointment calendar to include;

  • Management of the annual review and product specific compliance required appointment lists to assure clients are scheduled.
  • Scheduling of client appointments (phone, email, or face to face) for the Principal.

Client meeting preparation to include;

  • Communicate with the Administrative Receptionist any documents she will need to prepare for the client meeting.
  • Finalize meeting agenda and assure that all requested forms and data are included in client file for the meeting.
  • Update CRM for all communications with client.
  • Timely, accurate, complete processing of meeting notes to include assignment of action items.

Management of client Wealth Vision and Account View/Client Portal sites as applicable.

Receive and execute client requests for on line access as well troubleshooting client log on issues.

Receive client service inquiries for execution.

Client Service Problem Resolution alerting Principals as needed for direction of problem resolution conclusion.

Assisting with communication for compliance issues with broker/dealer back office and Branch Operations Manager.

Assisting with management of firm website to update information as needed, including maintenance of newsletter page and video page.

Assisting Principals with various marketing and recruiting initiatives as needed.

Assisting with insurance inquiries and administrative tasks for clients of the Principals.

Required Skills

Professional phone demeanor

Upbeat & energetic; pleasant

Experience with Microsoft Office (word, excel, powerpoint, outlook)

Ability to multi-task while working under tight deadlines

Self-directed and able to perform assignments independently; demonstrates pro-active approach and is flexible with change

Demonstrate confidentiality and discretion with respect to all client and firm information

Internet search capabilities

Financial services industry experience – 3 years+

If not licensed per below, is willing to get licensed

Excellent communication skills, both written and verbal

Willingness to work late/early as circumstances necessitate; take work home occasionally


Experience with CRM system, such as Salesforce CRM, DocuSign

Experience with various social media sites, HootSuite, MailChimp, Word Press

Licensed for Securities for one or more of Series 6, 7, 9/10, 24, 26, 63, 65, 66

Licensed for Life & Health insurance

Experience with LPL Financial

Experience in financial services sales

Hours are 830AM to 5PM Monday thru Friday with 30 minutes unpaid lunch – overtime as noted above

Compensation –Depends on how closely one matches up with the above required and preferred skills

Benefits – Medical insurance, dental insurance, long term disability insurance, and retirement plan with a match are all offered, as well as paid parking

Client Services Representative reports directly to the Partners.