Question sheet for staff
Instructions
The following questionswill assess your knowledge and understanding of the client incident reporting processes.
Complete the multiple choice questionsbased on the knowledge you gained from the e-learning modules.
Once you are finished, give the sheet to your manager who will go over the answers with you.
Module 1 – What is incident reporting andwhy is it important?
Multiple choice questions.
Q1) What is a critical client incident?
•Incidents involving or significantly impacting upon clients
•Incidents that occur at a service
•Incidents that occur during service delivery
•All of the above
Q2) Which is not a critical incident?
•Death of a client in unusual circumstances
•Physical assault of a client resulting in hospitalisation
•Physical injury from self-harming behaviour
•Client caught a cold
Q3) When is an incident report required?
•For all incidents which involve and/or impact upon staff
•For all critical client incidents that occur at the service or during service delivery which involve and/or impact clients
•Only on weekends
•If someone tells you to do one
Q4) Incident reporting provides an opportunity to…
•Provide information about someone
•Document a client’s behaviour
•Stop, look and reflect on what happened during incidents
Q5) The ultimate aim of incident reporting is to…
•Improve services to clients and client outcomes
•Meet legislative requirements
•Create more paperwork
Module 2 – Incident types and categories
Multiple choice questions.
Q1) If a number of different incident types occur during an incident, do you…
•Complete an incident report based on the first incident type that occurred
•Complete an incident report based on the incident type which had the greatest impact on the client
Q2) How many incident categories are there?
•One
•Two
•Three
•Four
Q3) A Category 1 incident is defined as…
•An incident that threatens clients health, safety or wellbeing
•An incident that results in a serious outcome or trauma
•All of the above
Q4) A Category 2 incident is defined as…
•An incident that threatens clients health, safety or wellbeing
•An incident that results in a serious outcome or trauma
•All of the above
Q5) If an incident involves assault of a client by a staff member, it must be…
•Reported to your colleague
•Reported to your friend
•Reported to police
•Only reported if someone was injured
Module 3 – Completing a Client Incident Report form
Multiple choice questions.
Q1) Who must complete the client incident report form?
•The most senior staff member present at the time of the incident
•The most junior staff member present at the time of the incident
•Any staff member who has the time to complete the report
Q2) If you did not witness the incident but were told about the incident, on the Client Incident Report form do you…
•Document the date and time of the actual incident
•Leave it blank
•Document the date and time you were first told about the incident
Q3) When describing the incident, you must…
•Provide a brief factual summary of the incident
•Include information about the impact on the client and how, when and where the incident occurred
•Who was injured and the nature of their injuries
•All of the above
Q4) When providing the address or location of the incident, you must…
•Put the address of head office
•Put the actual address or location where the incident occurred
•Put your home address
Q5) What is the time frame to report a Category 1 incident?
•Two working days
•One week
•One working day
To receive this publication in an accessible format phone 1300 799 470 select support option 1( for assistance with ebusiness),then select option 5 for funded agency channel using the National Relay Service 13 36 77 if required or emailAuthorised and published by the Victorian Government, 1 Treasury Place, Melbourne.
© State of Victoria, Department of Health and Human ServicesFebruary, 2016.
ISBN/ISSN978-0-7311-6884-2 (pdf/online)
Available at
Client incident reporting e- learning modules- Question sheet for staff1