Job Title: / Customer Service Consultant
Job Type: / Temporary 12 month contract on-going
Start Date: / 14/11/16
Industry: / Call Centre and Customer Service
Location: / Dunfermline, Scotland
Salary: / GBP8.25 per hour
Office Angels have an exciting opportunity for 14 Customer Service Consultants to join one of our top clients within the Finance sector in their busy contact centre!
The role is a 12 month temporary contract initially, but there is a possibility that the contract could be extended or even go permanent for the right candidate.
Hours
35 hour week with shifts falling between 6am – 10pm Monday – Sunday. Initial training will be 9am - 5pm Monday to Friday. Candidates will alternate on earlies and lates, for example week one they may be on a late shift that requires them start between the hours of 10:00 and 14:00 (so they could work 10-7 for 2 days then 12-8 for the remainder of the week. On the alternate week on earlies, they will start between 06:00 – 09:45 and work shifts such as 6-2, 7-3, and 8-4.
Overview of role
Speaking to our customers on the telephone requires an exceptional level of service, as you will be helping them to manage their finances. You will be required to ensure that every customer interaction has a positive outcome - so making sure you do the right thing for our customers is paramount to our success.
Whether you’re supplying them with account information or processing an overdraft request, you’ll need to think about the bigger picture for our customers and how we can help them more; by discussing other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague.
Experience
· Customer service experience (Telephone, retail / hospitality)
· Have excellent Verbal and Written communication.
· Have confidence in taking ownership for each call.
· Be able to make and explain decisions clearly.
· Have a willingness to learn.
· Have the ability to follow processes and policies.
· Be able to manage you time effectively.
· Computer literate
Please apply ASAP through our website www.office-angels.com or by sending your CV to .