26-28 Mawdsley Street

Bolton

BL1 1LF

Dear Applicant,

Thank you for applying forthe post of:

Customer Relations Officer

£6,370 - £15,941

Please complete the application form as fully as possible.

Please demonstrate your ability to meet the requirements of the job by explaining your experience/abilities and giving clear and concise examples.

It is your application form we use for short listing; we will not use CVs or information given in covering letters, these are separated and discarded on receipt of applications.

Please return your completed Application Form and Monitoring Form* by email to

(*monitoring form will not be seen by the selection panel)

The closing date for completed application forms is 5pm, 30th March 2017

Interviews will take place on 7th April.

If you have any questions, please contact us via

Application Form
Post: / Customer Relations Officer
Place of Work: / Bolton
Salary: / £6,370 - £15,941
Closing Date: / 5pm, 30th March 2017
Interview Date: / 7th April 2017

This post may be exempt from the Rehabilitation of Offenders Act 1974.

Please read the information on this included in the Application Pack.

Please Note:as part of our Equal Opportunities procedures, the only information we take into account when processing an application is the information included in this form. Therefore, please complete the form as fully as possible and note that we do not accept CV’s as part of an application or use them in the selection process.
Personal Details
Surname: / Initial(s): Please do not put your full name
Address:
Post code:
Email:

It is important that you give us a contact telephone number, as the time between short listing and calling for interview is often limited.

Telephone (daytime):
Telephone (evening):
National Insurance Number:
Do you hold and a current full driving license? / Yes  / No 
Where did you see this post advertised?
Education and Qualifications

Professional Qualifications, Courses and Training (Details of any courses or training, relevant to this application, including dates and duration)

Qualification / Course / Training
/
Duration
/
Year
/ Grade/result

Further and Higher Education (please give a BRIEF summary)

College, University etc
/
Academic, professional and other qualifications
/ Grade/result /
Duration
/
Year

General Education (please give list ‘A-levels’ or equivalent)

School
/
Qualifications
/
Grade/result
/
Year

General Education (please give list ‘GSCE’s / O-levels’ or equivalent)

School
/
Qualifications
/
Grade/result
/
Year
Employment History

Most recent employment

Name & address of most recent employer
Post held: / From (mm/yy) / To (mm/yy)
Main duties:
Reasons for leaving if applicable:
Current/last salary: / £ / Notice period required:
Previous employment and/or voluntary work (please put most recent experience at the top):
Employer and place of work
/

Post held

/

Main Duties

/

From

(mm/yy) /

To

(mm/yy)

Health

How many days have you been absent from work due to illness in the last 2 years?
A disability/health problem will not preclude full consideration of your application.
Do you consider yourself to have a disability relevant to this role? / Yes  / No 
If yes, please indicate the nature of your disability:
Do you consider yourself to have a health problem relevant to this role? / Yes  / No 
If yes, please indicate the nature of the health problem:
Rehabilitation of Offenders Act 1974

Due to the nature of the work, this post may be exempt from the rehabilitation of offenders act 1974 and, if so, all convictions must be declared. Citizens Advice Bolton is entitled to check with the Disclosure and Barring Service (DBS) for the existence and content of any criminal record of the successful applicant. Failure to declare a conviction may disqualify you from appointment, or result in summary dismissal if the discrepancy comes to light.

Do you have any convictions, cautions or bind-overs? / Yes  / No 
If yes, please give details of the offence, sentence and date:

Date

/

Offence

/

Sentence

References

Please give the names of two persons to whom reference may be made. One of these should be your present or most recent employer. References will be taken up if you are offered the post.

Referee number one: / Referee number two:
Name: / Name:
Telephone: / Telephone:
Relationship to you: / Relationship to you:
Email: / Email:
Address: / Address:
Postcode: / Postcode:
Assessment Criteria (please limit responses to a maximum of 200 words per response)
Experience(through paid or voluntary work)
Experience of working within a busy office environment
Experience of flexible working according to business demand
Experience of communicating effectively
Proven experience of using Microsoft Office, and/ or web-based databases/ platforms
Knowledge
A comprehensive understanding of office and administration procedures
Knowledge, awareness and understanding of Legal Aid Agency requirements to allow for sign-up
Qualifications & Training
GCSE to an appropriate standard
NVQ Level 2/3 Business Administration or equivalent (desirable)
Skills & Abilities
Excellent organisation and time management skills
Excellent customer service skills
Strong attention to detail and a high level of accuracy
A thorough understanding of professional boundaries and the issues surrounding confidentiality
Ability to demonstrate a professional manner in person and on the telephone at all times
Ability to solve problems on own initiative, with awareness of impact on wider service delivery & staffing
Effective written and verbal communication skills
Ability to contribute as a member of the staff team but also work on own initiative and without
close supervision
Ability to monitor and maintain own standards
Ability to work on own initiative, prioritise own work, meet deadlines etc
Ability to work autonomously and complete tasks on time, to a precise standard
Ability and willingness to assimilate new information and learn new skills quickly including information technology
Ability to ensure accurate data input
Ability to audio type accurately and effectively (desirable)
Ability to support newer/ less experienced staff
Ability to follow policies and procedures
Additional Factors
Understand and support the Citizens Advice aims and principles as well as having an awareness of advice work issues and the importance of Campaigning and Research Work
Declaration
Data Protection Statement: I consent to this information being processed and stored for the purpose of recruitment and selection at Citizens Advice Bolton and if appointed, for the purposes of employment at Citizens Advice Bolton.
I confirm that to the best of my knowledge, the information I have provided on this application form is true and correct. I understand that if appointed on the basis of false information contained in this form, I may be summarily dismissed.
If you are sending your application form by e-mail, please mark this box
(as a substitute for your signature) to confirm that you agree to the above declaration.
Signed: / Dated:

1

Citizens Advice Bolton 26-28 Mawdsley Street, Bolton BL1 1JL

Registered Charity in England and Wales No. 1102536. Company Limited by Guarantee No. 5030345.

VAT Registration No. 768 279 472. OISC Registration No. F201400861

Citizens Advice Bolton welcomes applications regardless of race, colour, nationality, ethnic origin, gender, sexual orientation, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job