CALICO ENTERPRISE

JOB DESCRIPTION

POST:Floating Support Officer

GRADE: £18,500

SERVICE AREA: Floating Support

JOB PURPOSE:To provide low level housing related support to Service Users of the Floating Support Service.

To advise and give practical help to enable Service Users to gain the necessary skills to sustain independent living.

RESPONSIBLE TO: Floating Support Co-ordinator

RESPONSIBLE FOR: None

KEY DUTIES AND RESPONSIBILITIES:

  1. To provide support, advice and assistance to Service Users in independent living skills.
  1. To identify, monitor and assess individuals’ support needs, including risk assessing.
  1. To develop and review individual support plans within timescales, in line with supporting people requirements.

4. To make regular support visits as agreed in the Service Users support plan.

5. To co-ordinate all support work and ensure that support plans are in place for all customers in accordance with Supporting People requirements e.g. the Common Assessment, the outcomes framework and Support Planning Framework.

6. To liaise with and make referrals to external agencies to meet the needs of those service users who need additional input from other services.

7. To identify and monitor safeguarding concerns, ensuring all relevant policies and legislation are adhered to.

8. To promote the service and provide information to the wider community and other relevant agencies.

9. To maintain and update accurate records and files in all work areas, providing reports, statistics and information in line with guidelines.

10. To maintain an awareness of legislation, circulars and other information regarding the continued support of Service Users.

11. To contribute to the future development of the service.

12. To participate in performance management system of 1-1’s, team meetings and appraisals.

13. To identify and participate in training and development opportunities.

14. To meet personal targets, standards and deadlines.

15. To be familiar with and comply with Company Policies, in particular Health and Safety, Equality and Diversity and Customer Service.

16. To work outside normal office hours as necessary to undertake the duties of the post.

17. To undertake such other duties as may be required to fulfil the job purpose

Footnote

This Job Description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the post holder’s responsibilities.

THE CALICO PARTNERSHIP

CALICO ENTERPRISE

PERSON SPECIFICATION

POST:Floating Support Officer

Selection Criteria
/ Essential/
Desirable
E/D / Means of Assessment
QUALIFICATIONS:
1. / Housing / Social Care qualification, e.g. BTEC, NVQ. / D / A/C
2. / GCSE passes in three subjects at Grade C or equivalent, including Maths and English Language. / D / A/C
EXPERIENCE:
1. / Experience of providing low level support to vulnerable Service Users. / E / A/I
2. / Experience of working with one or more of the Service User group. / E / A/I
3. / Experience of carrying out needs and risk assessments. / E / A/I
4. / Experience of developing and working with support plans. / E / A/I
5. / Experience of multi agency and multi disciplinary working. / E / A/I
6. / Experience of working in accordance with organisational policies and procedures. / E / A/I
SKILLS AND KNOWLEDGE:
1. / Understanding issues that may affect the Service User groups. / E / A/I
2. / Good negotiating and advocacy skills. / E / A/I
3. / Knowledge of the range of housing and benefit systems available. / E / A/I
4. / Knowledge of safeguarding legislation and procedures / E / A/I
5. / Knowledge and understanding of Supporting People. / D / A/I
6. / Effective organisational and time management skills and ability to prioritise workloads. / E / A/I
7. / Good verbal and written communication skills. / E / A/I
8. / Computer literate in respect of Word Processing, Excel, Access, PowerPoint and other applications. / E / A/I
9. / Ability to maintain and update accurate records. / E / A/I
10. / High degree of self-motivation, initiative and flexibility. / E / I
11. / Ability to work on own initiative and effectively as part of a team. / E / I
OTHER REQUIREMENTS:
1. / Commitment to Equality and Diversity, Customer Care and the delivery of quality services. / E / I
2. / Understanding and respect the issues around confidentiality. / E / I
OTHER REQUIREMENTS (cont):
3. / Ability to be flexible in hours worked / E / I
4. / Possession of full current driving / D / A/C

Method of Assessment

A Application form

IInterview

P Presentation

W Written Exercise

SSkills test

CProduction of Certificates

BEHAVIOURS:
The following behaviours describe how we expect staff to go about their work in a day to day basis. These behaviours help to create a workplace where everyone who works with Calico has the opportunity to learn and grow their talents in an environment where they feel valued and supported and where their efforts are rewarded and recognised. These behaviours will be assessed during the interview stage.
Passionate about customers
Customer focus is at the heart of what we do at Calico. This can be whether you deal with customers who live in our neighbourhoods or internal customers from other teams or partner organisations.
Rising to the challenge
Calico is an ambitious organisation that is determined to keep improving. This means that every member of staff should be supported to work at a pace and level that enables us to bring about the positive changes we want to achieve.
Committed to Calico
We all need to get the best out of our time at work and also put the best of ourselves into the work we do. To make sure we continue to achieve as an organisation we need dedicated staff to keep us moving forward.
Maximising Potential
There are always opportunities for us to work smarter, not harder, and that’s exactly what we need to do to make sure everybody achieves their potential. This means showing a willingness to try new things and put things right where necessary.
Inspiring leadership
We need confident managers who communicate honestly and appropriately, who lead by example and deliver on promises. They need to motivate, support, challenge and reward their teams to achieve high performance and coach their staff to unlock and develop their full potential / E
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