ST. MARY’S UNIVERSITYCOLLEGE

Job Description

Job TitleCleaning Supervisor

Responsible toFacilities Officer

Responsible for15 cleaners;4 work daytime shifts and up to 11 work in the evening.

Job PurposeTheCleaning Supervisor is responsible for ensuring that the required cleaning standards are achieved through the daily supervision of the cleaningstaff.

Job ContentDuties will include the following:

  • Supervision of the work of cleaning staff to include
  • The allocation of work to cleaning staff
  • Controlling the quality of work to ensure that the service is

maintained to required standards in a timely manner

  • Highlightingto domestic assistants any sub-standard work and work completed unsatisfactorily
  • Undertaking review meetings with individuals if sub-standard work continues
  • Monitoring attendance and timekeeping and investigating any issues of this nature
  • Carrying out return to work meetings with staff as required ensuring that any on the job support agreed has been implemented
  • Reporting absences to the Human Resources staff as soonas possible in line with procedures
  • Recording/approving staff annual leave appropriately/responsiblyto ensure adequate cleaning provision is maintained during holiday periods
  • Developing good working relationships with members of the team
  • Ensuring meetings take place with your staff as required, to include tool box talks
  • Undertaking probationary reviews and appraisals with staff, taking action on any areas of poor work performance or staff development needs
  • Training/mentoring new and existing staff to ensure good standards of cleaning and health and safety performance are delivered

  • Undertakecleaning duties as required
  • Organise periodic deep cleaning e.g. library, sports area, dining hall floors etc.
  • Complete purchase ordersfor cleaning supplies ready for approval by the Estates Manager.
  • Maintain adequate levels ofcleaningstock / supplies as required
  • Order, control and issue cleaning materials
  • Maintain security by locking rooms as directed and adhering to any security procedures
  • Monitor the use and storage of cleaning equipment

and materials in accordance with manufacturers’ specification and Health and Safety regulations.

  • Ensure that all relevant safety precautions, in particular, control of substances hazardous to health (COSHH) are adhered to, when using and storing chemicals and cleaning materials required for your work.
  • Undertake risk assessments in your area of work as required and implement appropriate follow-up action
  • Ensure cleaning staff adhere to departmental risk assessment
  • Develop, review and maintain adequate cleaning schedules and resources for specific areas to suit operational needs
  • Assess and adjust work schedules and duty rotas as requiredto support College business with agreement from the Facilities Officer
  • Ensure cleaning staff complete checklists satisfactorily and that appropriate follow-up action is taken
  • Report all faults and repairs in the course of undertaking duties, using judgement to prioritise the most urgent.
  • Take action to deal with complaints or reports of inadequate cleaning provision in an appropriate and prompt manner
  • Report all accidents/incidents using the formal College reporting procedure
  • Ensure domestic assistants understand and observe safe working practices at all times
  • Identify Health & Safety development needs and request training if required
  • Use as required computer packages to effectively carry out the duties of this post e.g. e-mail
  • Regularly update your line manager on operational matters
  • To willingly participate, where appropriate, in further self-development and training programmes approved by your line manager
  • To work within St Mary’s equal opportunities policies and procedures and actively promote equality, diversity and inclusion.
  • Any other relevant duties as required

All job descriptions, including this one, while reflecting present perceptions of roles are intended to be dynamic, developmental and offer scope for individual initiative. Staff on occasions will be expected to be flexible in the tasks required of them.

STATEMENT OF MAIN TERMS AND CONDITIONS

Salary / Grade 4 currently £11,663 - £13,461 gross per annum for20 hours per week.
Hours / Part time post at 20 hours per week. The post holder will be required to work in the evening to supervise evening cleaning staff however flexibility is required due to the line management demands of the post. There will be a requirement to work day-time hours when necessary to ensure adequate supervision of all staff. It is envisaged that during an initial period of training and induction more than 20 hours per week may be required but this will be agreed on appointment.
Holidays / 20 days per annum (rising to 25 days with service) plus 6 additional days to be allocated at Christmas and Easter.
Pension / The role holder will be enrolled in the NILGOSC defined benefit pension scheme.
Probation / The post holder will be subject to a six month probationary period.

PERSON SPECIFICATION

Essential Criteria

Applicants must have the following criteria by the closing date of application.

  • 4 GCSE passes to include English & Maths at grade C or above or equivalent academic qualifications
  • One year’s supervisory experience in a cleaning role in a commercial/public services environment
  • Have good working knowledge of health and safety requirements as a supervisor, particularly COSHH and risk assessments

Desirable Criteria

While not essential it is desirable for applicants to have one or more of the following criteria.

  • At least two years’ supervisory experience in a cleaning role in a commercial/public services environment
  • Experience in the use of ICT to undertake supervisory duties particularlyWord and e-mail
  • Level 3 qualification in supervisory management
  • A current health and safety qualification (e.g. IOSH Certificate, Manual Handling)
  • Recognised and current First Aid qualification

If the appointed candidate does not hold a First Aid qualification, he/she must be willing to undergo training and assessment in First Aid with a view to achieving certification within the first year of employment.

Competences

Candidates will be assessed on the following competences at the interview stage using evidence provided in their application form and at interview.

Communication / Communicate and motivate cleaning staff and assess their level of understanding of the tasks required of them.
Write reports for your line manager e.g. staff appraisal reports, probationary reports, risk assessments, accident reporting.
Provide and obtain basic information and assistance.
Speak to College personnel of all levels regarding cleaning matters in a professional and helpful way.
Create a positive image of the College at all times by being responsive, courteous and prompt in responding to requests.
Management Teamwork / Lead a cleaning team to ensure that work standards are consistently met.
Monitor staff performance and develop the skills and knowledge of others to ensure work is carried out to the required high standard and in a safe method.
Maintain a positive outlook and show flexibility to new ideas and approaches, consistently achieving service standards.
Contribute as an active member of the team, undertaking cleaning duties as necessary.
Undertake inspections and provide feedback to individuals if deemed necessary to improve standards
Planning & Organising / Plan, prioritise and organise the work of self and others within the areas to be cleaned on a daily, weekly and monthly basis
Receive information from and provide information to others to complete schedules of work
Decide when to order replacement stock
Decide when to complete deep cleans
Effectively use resources to ensure work is completed on time and to the standard required.
Problem Solving & Initiative / Make day-to-day decisions on cleaning matters
Solve basic problems by adhering to established practices and procedures
Use own judgement and act on own initiative with minimal supervision.
Sufficient experience to react effectively to the unexpected but know when to seek advice from a more senior manager
Work Environment / Possess good knowledge of COSHH regulations, carrying out and adhering to risk assessments and manual handling best practice. Have practical application of them in the work place.
Special Requirements / Clean and tidy appearance (a uniform will be provided)
Able to work additional hours on occasion to meet the operational demands of the post.

JOB HAZARD ANALYSIS

This job involves undertaking duties which include the following health, safety and wellbeing considerations. Full health clearance is required for this role.

ENVIRONMENTAL EXPOSURES / Occasionally
(<30% of time) / Frequently
(30-60% of time) / Constantly
(> 60% of time)
Outside work
Extremes of temperature (eg: fridge/ furnace)
Potential for exposure to body fluids / x
Noise (greater than 80 dba - 8 hrs twa)
Exposure to hazardous substances (eg: solvents, liquids, dust, fumes, biohazards). Specify below: Dust / x
Frequent hand washing / x
Ionising radiation
EQUIPMENT/TOOLS/MACHINES USED
Food handling
Driving college vehicles(eg: car/van/LGV/PCV)
Use of latex gloves
Vibrating tools (eg: strimmers, hammer drill, lawnmowers, buffer machine) / x
PHYSICAL ABILITIES
Load manual handling / x
Repetitive crouching/kneeling/stooping / x
Repetitive pulling/pushing / x
Repetitive lifting / x
Standing for prolonged periods / x
Repetitive climbing (ie: steps, stools, ladders, stairs) / x
Fine motor grips (eg: pipetting)
Gross motor grips
Repetitive reaching below shoulder height / x
Repetitive reaching at shoulder height / x
Repetitive reaching above shoulder height / x
PSYCHOSOCIAL ISSUES
Face to face contact with public / x
Lone working / x
Shift work/evening work / x

Feb 2018