Name Binumon BP

Address VIVA Towers,
Floor NO 6,
PO Box 7177,
Dar-Es-Salaam.

Mobile +255687582358

E-mail

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Career Objective:12 years of experience in Managing Facilities and providing administrative, executive and business support to the Site Director / Senior Management.Seeking a Leadership Assignment in the field of Facilities & Operations Management with Growth and Service Oriented Organization and to add value to the organization work culture. To seek a challenging environment that encourages creativity & continuous learning.

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Synopsis

  • Sound Knowledge in Facilities Management with a Global Perspective & strong quantitative and conceptual abilities
  • Have rich corporate exposurewhile executing several large projects in the field of Facility Management, Operations & Maintenancefor prestigious clients likeMalayasian Township, VNS Makro Technologies,

Hinduja Global Solutions

  • Monitored the process of assessing the quality of services and the facilities effectiveness through customer surveys and promoted quality process
  • Identified improvement areas within the team & implemented adequate measures to maximize customer satisfaction level.
  • Organized & conducted personality development programs for staff & workers byintroducing multi-skill training system.
  • CO-Ordinating with various in-house departments – Maintenance, Construction, Soft Services, Catering, Security, Procurement and Vendor Management
  • Maintained healthy employee relations

Educational Qualifications

BA

Professional Work Experience – (11Years)

Working for VIVA Towers(Virgin Plaza LTD) from Jan2014 till date

Responsibilities:

  • Responsible for Operations Management ,Maintenance,Security,House keeping,
  • Planning and Budgeting: Responsible for short and long term planning and organizational goals for the property HK maintenance. Prepares Departmental Forecast and budgets to control the Payroll and Controllable.
  • Operational Supervision: Provides proper guidance to all supervisory personnel in both Instructional and correctional role. Develop standards of quality efficiency, and productivity. Evaluates all department personnel.
  • Co-ordination: Co-ordinate activities with other Property Managers of respective tower or hotel GM to maximize overall revenues and profits.
  • Preventive Maintenance program: Manages a planned maintenance for all physical facilities and assets.
  • EHS policy: Monitor with applicable environmental, health and safety (EHS) laws and regulations are complied or not.
  • SLA:Guarantees a certain level of service will be maintained consistently.
  • KPI : Analyses of key performance indicators every month with the client.

Job Responsibilty :

  • Taking care of all the maintenance works of the building like Electrical,Plumbing,Mason,carpentry and House keeping works.
  • Upkeep of common area,lobby.
  • Taking care of the gensets and maintaing the services.
  • Taking care of all the needs of resedential tenants issues in the apartement.
  • Upselling Gas,Electricity & Water bottle supply.
  • Maintaing the AC PPM in the serviced apartements.
  • Managing the client relationsship with utmost care.
  • Providing high standard security to the building with the help of the security company
  • Maintaing the water pumps,sewerage pumps and drainage systems.
  • Maintaing the Job cards with accuracy and finishing the jobs within the SLA.
  • Overall responsibilty of Call Center where client calls in for any complaints.
  • Taking care of Elevators and Escalators.

Previous Experience:

Worked as Senior Manager-Operations VNS Makro Technologiessince April 2009 till Dec 2013.

VNS Makro Technologies is an FM agency providing support to Malayasian Township having 40 Properties varies from High Rise Towers, Hotels, Building, and Compounds etc.

I am responsible for all residential, and community facilities consisting of: 450 residential units and 1 major community

facilitiy including schools; recreation centers and sports facilities;

Responsibilities:

  • Responsible for a staff of Engineer ,Supervisor & a service staff of 120
  • Planning and Budgeting: Responsible for short and long term planning and organizational goals for the property operation and maintenance. Prepares Departmental Forecast and budgets to control the Payroll and Controllable.
  • Operational Supervision: Provides proper guidance to all supervisory personnel in both Instructional and correctional role. Develop standards of quality efficiency, and productivity. Evaluates all department personnel.
  • Co-ordination: Co-ordinate activities with other Property Managers of respective tower or hotel GM to maximize overall revenues and profits.
  • Preventive Maintenance program: Manages a planned maintenance for all physical facilities and assets.
  • Maintenance Contracts: Establish a procedure to monitor the performance of all Maintenance Contracts like, Landscaping and irrigation System, janitorial services, and Pest Control and Elevator services, BMU’s,
  • Fire and Safety: Primary Responsible for Fire and Safety of Property Operation and Maintenance, essential to protect Guest, Employees and Property of the building
  • EHS policy: Monitor with applicable environmental, health and safety (EHS) laws and regulations are complied or not.
  • SLA:Guarantees a certain level of service will be maintained consistently.
  • KPI : Analyses of key performance indicators every month with the client.
  • Control on Purchasing and Stock: Provide guide lines for the Engineering purchases, Receiving, Storing and Controlled utilization of all controllable in the Engineering department. And also establishes sound Key control procedures for all keys in the Resort.

Professional Work Experience –

  • Worked with Hinduja Global Solutions as Asst Manager Facilities forAirtelforfrom June 2005’ – April 2009

WORK PROFILE

Facility / Infrastructure Management

  • Looked after day-to-day maintenance of the office, monitored and supervised all repairs/upgrade work and support services like Electrical, AC, plumbing etc

Housekeeping, Security & Pest Control

  • Assist with daily operation of the facility, ensuring smooth and efficient workflow.
  • Maintaining a clean, safe and secure work environment
  • Responsible for ensuring Safety and smooth functioning of all the security related areas like physical security of the building, Inward/Outward of Material
  • Monitored the housekeeping staff to maintain good cleanliness

Vendor Management

  • Responsible for vendor development, maintaining relationship with quality vendors, Negotiate favorable terms and pricing agreements with vendors, resorts and other providers for service of special events, verifying and finalizing.
  • Vendor agreement & procurement of various equipments / goods, forwarding bills for payments after checking, ensured timely delivery of material and services.
  • Procurement of stationery materials and forms by obtaining requirements from different departments with concerned approval.

Horticulture

  • Maintenance of Indoor plants, ensured garden & lawns are free of debris and kept flush green

Printing & Stationary Management

  • Managing printing material, obtaining requirement from different Dept with concerned approval, Negotiating prices with different vendor, Quality Check, proper stock made available, Departmental Feed Back and managing cost within approved budget.
  • Procurement of stationery materials by obtaining requirements from different departments with concerned approval.

Communication

  • Ensure that the companies paid telephone/ Mobile bills are received timely, verify and validate the bills for making the payments etc.

AMC Management

  • Ensured overall upkeep and maintenance of all the non-movable items such as air-conditioners, EPABX, Fire extinguishers and Photocopier etc
  • Record and monitor the timelines of the contract and suggest the management about the services of the vendors. Recommend and ensure timely renewal of the contracts.
  • Keeping track of movable items such as laptops, computer accessories and office equipment in terms of its custody and movements

Records Maintenance: Prepared proper records of Electric consumption, water consumption and spares to keep them in good & safe condition

Liaison: Liaising with Tata Teleservices, Vodafone, APSRTC, Noori Travels & other vendors and the property owner for timely renewal of leased agreements

Office Automation Taken care of EPABX, Fax, Xerox, Tea and Coffee Vending machine and other office equipment, Coordinated with IT department on related activities

Travel Management

  • Obtain ticket requisition form for Air from the requested department, check required approval, check the company norms and eligibility and get the ticket on due date through the travel agents.
  • Get requisition for the taxi/cab from the seeker, allocate the company vehicle if available or contact taxi service provider for arrangement of hiring of taxi for pick up and drop etc.
  • Arrangement for booking of hotels for the guests, along with Airport pickup coming on official tour etc.

Transport

  • Taken care of transport on a daily basis, Monitor and Schedule the transport services as required for employees working in both day and night shifts
  • Conduct fortnightly Meetings with employees to understand grievances if any / take feedback to improve the services.

Events

  • Planning and execution of all corporate events.
  • Planned and coordinated holiday parties and all social, cultural and corporate events.
  • Organize all company events. Assisting WOLIBA for all events and cultural activities.

Employees Support

  • Managing all administrative requirements of 450 + employees
  • Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.
  • Reserve conference rooms in absence of the respective admin; Update and maintain contacts.
  • To ensure that all the meeting rooms are maintained clean with all the necessary stationery in it.

Support to Management

  • Primary point of contact for internal employees for the Business Head
  • Provide administrative support to the Senior Management group AVP’s, VP’s and the Site Director. Answer telephones and promptly and courteously assist clients and employees throughout the organization.
  • Managing calendars, coordinating extensive appointments, plan and schedule meetings, teleconferences, make travel arrangements (domestic/international) including ground transportation, stay arrangements etc. and organizing offices for efficiency and maintain a database for all the inbound and out bound travel.
  • Coordinating with various departmental and business heads and gathering MIS reports.
  • Manage the leave record for the Senior Management Team. TRS approval for Managers and maintaining a leave record for all the managers reporting to the Site Director.
  • Communicate and handle incoming and outgoing electronic communications on behalf of Director
  • Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
  • Work closely with other departments to coordinate events/meetings etc
  • Registration for seminars, follow-up for confirmation and other arrangements.

OTHER RESPONSIBILITIES

  • Validate telephone bills and arrange payment on time.
  • Supervising office attendees and getting the cubicles decorated on associates birthday.
  • Coordinate in giving order for the cake and the refreshments for birthday bash/Communication Meeting every month.
  • Research price and purchase office furniture and other supplies.
  • Maintenance and renovation of office premises.
  • Handling and managing client visits.
  • Take feedback from employees and try to implement suggestions if possible
  • Escalate issues to the seniors where required.
  • Organize for Blood donation camps, Dental and Eye Camps.
  • Draft the transport policy for employees using the bus and the cab facility
  • Allot four wheeler parking space
  • Prepare and update Org. Charts
  • Supervise and lead the work of administrative employees. Assign work, provide instruction, evaluate employee performance and make compensation recommendations.
  • Coordinate, manage and monitor performance and implement improvements
  • Plan, coordinate and lead business initiatives or special projects which require the research and analysis of information. Coordinate development and implementation of business processes and records.
    Conduct analysis of data, business issues or problems. Exercise judgment in making appropriate conclusions and recommendations.
  • Maintains files, reports, and other information related to departmental operations.
  • Prepare correspondence, reports, and materials for publications and presentations.
  • Prepare agendas and make arrangements for committee, board, and other meetings
  • Prepare and maintain expense report
  • Arranging special lunch, ensure and cross check that all the items ordered are delivered properly.
  • Approve Network Access forms

Personal Profile

Father’s Name : P.C. Babukutty

Date of Birth :31 Jan1983

Languages known :English, Hindi, Telugu, Malayalam and Tamil

Marital Status : Married

Thanking You,

With Regards,

Binumon

Phone Number # +255687582358