PersonSpecification
HouseShift Manager
Acustomerfocused,committedpersonwithaconsistentlyprofessionalapproachtoalltheir dutiesandaconsiderableeyefor,andattentionto,detail.ApersonwhopridesthemselvesontheirhighlevelsofcustomerserviceandwhohasastrongworkingknowledgeofHealthandSafetylegislationandbestpracticeguidelinesrelatingtoeventmanagement.
Apersonwithveryhighexpectationsofthemselvesandothers,withapassionfordetailandtheabilitytomaintaindeliveryataconsistentlyhighstandard.
Essential:
General:
  • AverypositiveattitudetowardsEUSAandastrongdesiretoworkfortheorganisationandtohelpto supportfuturedevelopmentstoreachconsistentstandardsofexcellenceforthewholeorganisation.
  • Astrongcommitmenttodeliveringagenuinelyworldleadingstudentexperienceforourstudentmembers.
  • Astrongcommitmenttothevaluesoftheorganisationandadesiretomakeapositivecontributiontothosevalues.
Specific:
  • Experienceinacustomer-focusedrole
  • Experienceofdealingwithexternalstakeholders
  • AgoodworkingknowledgeofHealthandSafetyissuesrelatingtopublicspaces,backofhouseareas,licensinglawsandevents.
  • Experienceofdealingwith securityissuesrelatingtopremisesandcustomersafetyandhowtominimiserisksoftheft,vandalismandconfrontation
  • Experienceofmanagingcustomerflowandqueuesforevents.
  • Experienceofmanagingdifficultcustomersinanappropriatemanner.
  • Theabilitytomanageandmotivatestaffandvolunteers.
  • Theabilitytoco-ordinatemultipleeventsatoncewithalarge teamofstaffwhilstbeingabletoactasamaincontactpointforstaffandcustomers.
  • The ability to risk assess future events to ensure the correct level of staffing and customer safety.
Other:
  • Strongattentiontodetailandaprideinmaintainingaccuraterecords.
  • Acommitmenttoandunderstandingofongoingstaffprofessionaldevelopment.
  • Excellentcommunicationandinterpersonalskills.
  • Strongorganisationalskillsandtheabilitytoprioritise.
  • Theabilitytobuildandmaintaingoodworkingrelationshipswithfellowstaffandmembers/customers.
  • Awillingnesstolearnnewskillsasrequiredandundertakeappropriatetraining.
  • Experienceofmanagingstaffrotasandtheabilitytomanageandmotivatestaff.
  • Theabilitytodemonstrateapositive,helpfulandwelcomingattitudetomembers,otherstaffandcustomersandtheabilitytobuildandmaintaingoodworkingrelationshipswithfellowstaff.
  • Theabilitytomaintainamatureandcalmdispositionatalltimes.
  • Highpersonalstandardsofperformanceandprideinyourworkandhighexpectationsofyourteamandorganisation.
  • Awillingnesstolearnnewskillsasrequiredandundertakeappropriatetraining.
  • Smartandcleanpersonalappearance.
  • Enthusiasm,imaginationandambition.
  • Flexibilityintermsofhoursworked/shiftpatternsandtheabilitytoworkintheeveningsandweekends.
  • Theabilitytomaintainagoodsenseofhumour.
  • Experienceofcashhandling.

Desirable:
  • Experienceofassistinginthedeliveryofstafftraining, inductionprocesses and ongoing personal development.
  • PersonalAlcoholLicence
  • SIAqualification
  • FirstAidCertificate
  • StrongITskills
  • Experienceofworkingwithvolunteers.
  • Workingknowledgeofalarmsystems
  • Workingknowledgeofevacuationprocedures
  • Experienceofworkingwithonlineroombookingsystems(particularlyArtifaxEvent)
  • BasicFoodHygieneCertificate
  • Drivinglicense
  • Experienceofworkinginastudentbarenvironment
  • Experience of working in a nightclub environment
  • Experienceofworkingin a theatre environment