RESPONSIBLE TO: / Residential and Community Support Service Team Leader
LOCATION: / New Plymouth
DIRECTLY SUPERVISING: / No reports
FUNCTIONAL RELATIONSHIPS: / Service Delivery Teams
Tui Ora staff
Tāngata Whaiora and Whanau
Community Groups
POSITION SUMMARY:
The Activity Based Recovery Programme Coordinator will provide goal and solution-centred community support that is underpinned by a philosophy of positively working with people accessing services to meet aspirations for increased health and general well being. You will provide recovery orientated activities and programmes to support Tangata Whaiora increase and reach their potential social and vocational aspirations. You will work collaboratively with Tui Ora Residential and Community Support team, mental health keyworkers and the Tangata Whaiora to develop activity plans that support recovery and community involvement. You will deliver services that will contribute to flexible Whanau Ora outcomes.
KEY RESPONSIBILITY AREAS:
Tāngata Whaiora/ Customer Service and/or Service Delivery
Key tasks:
§ Work collaboratively with Tangata Whaiora and Whanau to set and achieve the recovery goals of the Tangata Whaiora and support them to develop skills, access resources and develop independence in the community.
§ Develop individualised activity plans in partnership with Tangata Whaiora to increase daily occupational and vocational development and facilitate increased social interactions and activities.
§ Working within strengths based, recovery orientated mental health practice with Tangata Whaiora.
§ Contributing effectively to the provision of health education and support to Tangata Whaiora
§ Networking and liaising between both internal and external (to TOL) community supports to facilitate consumers ability to utilise local, accessible and affordable activity services.
§ Promoting the Tangata Whaiora’s needs and strengths so to develop/promote hope, self esteem, independent living skills, social skills and problem solving abilities.
§ Provide information and access to other community resources and services
§ Support and teach coping mechanism and strategies for managing mental health
§ Consider the Tangata Whaiora’s, mental, physical, spiritual and cultural needs
§ Promote the service user to become an active member of their own community connecting/reconnecting with people and activities
Ensuring the implementation of Whānau Ora model of care/ professional service by:
§ Clear and timely completion of all client notes and documentation
§ Ensuring every Tangata Whaiora has an individualized plan which reflects a holistic approach to their involvement with the service
Relationships
Maintain key partnerships by:
§ Building and maintaining relationships with providers to enhance multi-disciplinary service delivery, Tui Ora staff, other providers, Tāngata Whaiora/Whānau and stakeholders
§ Ensure an integrated approach to recovery planning with key workers and other stakeholders involved in the Tangata Whaiora’s recovery journey
§ Demonstrates self awareness and reflection
Communication/Team Work
Showing appropriate respect and understanding to each other by:
§ Contributing effectively and constructively to all communications throughout the organisation
§ Attending and actively participating in all staff meetings.
§ Write correspondence using appropriate language, grammar etc.
§ Utilise diverse methods of communication as tools for working with Tangata Whaiora
§ Ability to communicate appropriately without breeching the privacy or confidentiality of others
§ Confidently and competently operates computer systems
Culture -
Ensuring the cultural needs of people using Tui Ora services and employees are met by:
§ Promoting and fostering Tikanga and Te Reo Māori
§ Maintaining a commitment to personal cultural development including Te Reo Māori and Tikanga Māori.
Quality –
Ensuring Tui Oar’s quality framework approach is utilised at all times by:
§ Assisting with all service performance indicators/action plans to meet quality accreditation, legal and contractual obligations
§ Identifying service improvements, bringing them to the team meetings for discussion and assisting with the implementation of agreed plans
§ Ensuring all areas of concern/potential complaints are immediately brought to the attention of the Team Leader/ Manager
§ Completes reportable event forms as appropriate to ensure risks and quality issues are escalated
Health and safety –
Ensuring a healthy, safe work place by:
§ Taking responsibility for own health, safety and wellbeing
§ Ensuring own actions, keeping self and others safe
§ Identifying, reporting and assisting to eliminate hazards in the workplace
§ Participating in local workplace safety management practices.
§ Ability to maintain professional boundaries when working with Tangata Whaiora
§ Where appropriate competently and successfully practices de-escalation
Personal development -
Maintaining professional and technical knowledge by:
§ Taking responsibility for maintaining your professional skills in order to meet Registration Board requirements
§ Undertaking relevant study/training opportunities and encouraging others to do so
§ Participating in regular performance reviews
§ Assisting others to update their skills.
NOTE:
The foregoing paragraphs are intended to describe the duties that the appointee will be expected to undertake in this position; however, the outlined key tasks should not be regarded as a complete and exhaustive list and does not prevent the addition, alteration or deletion of duties from time to time in accordance with the needs of Tui Ora.
Tui Ora is a service provider and as such staff members are required to have a flexible approach to the work they are requested to undertake (within their professional/legal scope/boundaries) to ensure client needs are met and best practice customer service is upheld at all times and to contribute to the success of Tui Ora.
It is inherent in all areas of Tui Ora work that staff members apply and uphold the principles of Tui Ora of Tikanga, Leadership and Quality.
PERSON SPECIFICATION:
Qualifications/Education
§ Advocacy/Peer Support Qualification/Training preferred
§ Full, clean NZ Driver’s Licence
§ Commitment to on-going training.
Experience
§ Lived experience of mental health or addiction issues
§ Experience or is able to demonstrate an understanding of mental health and /or addiction services
§ Understanding of mental health, consumer and advocacy issues
§ Experience or demonstrate an understanding of reporting frameworks
§ A sound understanding of a recovery based philosophy
§ Experience of report writing and care planning
§ Has a working knowledge of Microsoft products/applications.
Competence
§ Understanding of Māori models of health and the application of the Treaty of Waitangi in practice
§ Ability to plan and achieve goals in an environment of scarce resources
§ Ability to communicate comprehensive information, including using presentations, written and orally
§ Proven ability to form collaborative/professional relationships with all stakeholder groups
§ Ability to think critically, coach and influence others
§ Practices, promotes and creates a culture that fosters high standards of ethics and integrity
§ Is personally trustworthy, delivers on promises and honours commitments
§ Ability to prioritise and make consistent recommendations based on fact and an accurate understanding of the situation
§ Has a natural open manner and level of self-confidence that helps, generates trust and good working relationships
§ Able to demonstrate practical understanding of the aspirations and challenges facing Māori communities
§ Te Reo Māori and knowledge of Taranaki Tikanga and the ability to uphold and apply Tikanga Māori in the role is preferred/desirable.
Salary circa: $ range per annum pro rata dependent upon skills and experience
APPROVED:
Authorised signature:Name:
Position:
Date:
Activity Based 1 of 4 2014-01