General Services Administration
Federal Supply Service Authorized
Federal Supply Schedule Price List
FSC Group 874
FSC Service Code R499
CONTRACT No. GS-10F-0521P
For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.
Base Contract Period 08/26/2004 – 08/25/2009;
Through Modification PO-0015 effective 08/26/2014 – 08/25/2019
Contractor
Kleimann Communication Group, Inc.
12600 St. James Road
Rockville, MD 20850
Web Site: www.kleimann.com
Telephone Number: (301) 233-2844
Facsimile: (636) 294-0571
Contract Administrator
Susan Kleimann
President
12600 St. James Road
Rockville, MD 20850
Telephone Number: (301) 233-2844
Facsimile: (636) 294-0571
Email:
Business Size: Small, Women Owned Business
Prices shown herein are NET (discount deducted).
Online access to contract ordering information, terms and conditions, up-to-date pricing and the option to create an electronic delivery order are available through GSA-Advantage!™, a menu-driven database system. The INTERNET address for GSA-Advantage!™ is: http://www.gsaadvantage.gov.
Kleimann Communication Group, Inc. (Kleimann)
Kleimann at a Glance
Established in 1997, we are a woman-owned small business focused on helping organizations make complex information clear and usable using an integrated approach Our rigorous and iterative design thinking process—grounded in consumer-centered qualitative research—helps us explore how consumers understand and make sense of information.
We integrate the knowledge and skills from plain language, visual communication, and consumer processing to help you explore, discover, and learn about your consumers and create information that consumers can understand and use.
Clear Communication
We have led many high profile consumer-centered design and plain language projects in the United States. We have years of experience in helping organizations create information that consumers can understand and use.
Partnership and Collaboration
We collaborate with our clients to join our expertise in clear communication with their technical and organizational knowledge. The result is dynamic partnership that creates new ways to build and sustain clear communication within an organization.
Award-Winning Products and Services
Our processes and products consistently win awards for excellence. We are recognized in our industry for the quality of our work and the clarity and usability of the information we help clients produce.
Capacity Building
We don't just deliver a finished product to our clients—we teach the principles of information design, plain language, and consumer testing along the way. We provide a range of services designed to transfer core information design skills and expertise to our clients.
Innovative and Creative Staff
We value the insight that leads to finding new and better ways to solve problems. Our talented, dedicated staff members always look for ways to improve processes and products to serve our clients' needs better.
Geographic Responsiveness
We have a group of professionals ready to work with you wherever you are. With offices in Rockville, MD; Denver, CO; and Tulsa, OK; we regularly manage projects from coast to coast.
Customer Satisfaction
We meet deadlines, stay on time, mind the budget, and get extraordinary reviews for our work.
State of the Art Equipment
We use the latest advanced technology, including, fully-networked multimedia workstations, high-speed Internet access, high-resolution laser printers, scanners, qualitative and quantitative analyses software applications, and graphic design software applications for both Macintosh and Windows platforms. We have full capability to perform desktop publishing, produce graphics, analyze data, and execute multimedia production.
Affiliations and Partnerships
§ U.S. Center for Plain Language
§ Clarity International
§ User Experience Professionals Association
§ Women in Housing and Finance
§ American Council on Consumer Interests
§ Society for Technical Communication
§ Plain INternational (PLAIN)
Table of Contents
General Contract Information 5
GSA Price Lists and Special Item Number (SIN) Descriptions 7
Management, Operations, & Business Improvement Services (MOBIS) 9
Kleimann Communication Group, Inc. Commercial Labor Categories and Guarantees 9
Commercial Job Title Descriptions 10
General Contract Information
1. b Lowest-Priced Model Number and Lowest Price / $95.00, Junior Consultant
1. c Category Descriptions / Please refer to pages 10-13
2. Maximum Order / SIN 874-1: $1,000,000
SIN 874-7: $1,000,000
3. Minimum Order / $100.00
4. Geographic Coverage (Delivery Area) / Domestic and Overseas
5. Point(s) of Production / Kleimann Communication Group, Inc.
12600 St. James Road
Rockville, MD 20850
6. Discount from List Price / Government net prices (discounts already deducted)
7. Quantity/Volume Discounts / None Offered
8. Prompt Payment Terms / Net 30 days
9. a Notification that Government Purchase Card are accepted at or below the micro-purchase threshold / Yes
9. b Notification whether Government purchases cards are accepted or not accepted above the micro-purchase threshold / Will accept over $2,500.00
10. Foreign Items / None
11. a-d Time of Delivery / Specified on Task Order or to be negotiated with ordering office
12. F.O.B. Point(s) / Destination
13. a Ordering Address / Kleimann Communication Group, Inc.
12600 St. James Road
Rockville, MD 20850
Web Site: www.kleimann.com
Telephone Number: (301) 233-2844
Facsimile: (636) 294-0571
13. b For supplies and services, the ordering procedures, information on blanket purchase agreements (BPA’s), and sample BPA can be found at the GSA/FSS schedule homepage (fss.gsa.gov/schedules)
14. Payment Address / Kleimann Communication Group, Inc.
12600 St. James Road
Rockville, MD 20850
15. Warranty Provision / Standard Commercial Warranty
16. Export Packing Charges / Not applicable
17. Terms & Conditions of Government Purchase Card Acceptance / Contact Contract Administrator
18. Terms and Conditions of Rental, Maintenance, and Repair / Not applicable
19. Terms and Conditions of Installation ((if applicable) / Not applicable
20. a Terms and Conditions of Repair Parts Indicating Date of Parts Price Lists and any Discounts from List Prices / Not applicable
20. b Terms and Conditions for any Other Services (if applicable) / Not applicable
21. List of Service and Distribution Points (if applicable) / Not applicable
22. List of Participating Dealers (if applicable) / Not applicable
23. Preventative Maintenance (if applicable) / Not applicable
24. a Special Attributes Such as Environmental Attributes (e.g., recycled content, energy efficiency and/or reduced pollutants) / Not applicable
24. b Section 508 compliance information is available on electronic and information technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website
or other location). The EIT standards can be found at: www.Section508.gov/ / Not applicable
25. Data Universal Number System (DUNS) Number / 04-1662649
26. The Kleimann Communication Group, Inc. is registered in the U.S. federal government’s System for Award Management (SAM)
Service Contract Act: The Service Contract Act (SCA) is applicable to this contract as it
applies to the entire 874: MOBIS Schedule and all services provided. While no specific
labor categories have been identified as being subject to SCA due to exemptions for
professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still
maintains the provisions and protections for SCA eligible labor categories. If and / or
when the Contractor adds SCA labor categories / employees to the contract through the
modification process, the Contractor must inform the Contracting Officer and establish a
SCA matrix identifying the GSA labor category titles, the occupational code, SCA labor
category titles and the applicable WD number. Failure to do so may result in cancellation
of the contract.
GSA Price Lists
SIN 874 1 Integrated Consulting Services
Kleimann Communication Group, Inc. provides quantitative and qualitative research, facilitates client teams and work groups, and helps organizations use clear communication and plain language in support of mission-oriented functions. Our consulting services include providing expert advice, assistance, guidance, or counseling in support of our clients' management, organizational, and business improvement efforts.
Kleimann aims to transform an organization's ability to communicate clearly and effectively through skills transfer to organizational workgroups. We have a proven record of helping our clients with: strategic planning, business and action planning, performance management, leadership and supervisory training, process and workforce productivity improvement, and program audits and evaluations. We are skilled at creating research questions in plain language and using a variety of research methods (surveys (including planning, design, development, and administration), usability testing, cognitive testing, and focus groups). We apply rigorous data validation analysis using qualitative and quantitative software applications to provide agencies with clear results.
Kleimann conducts quantitative and qualitative research using a Consumer-Centered Design Process. We learn what consumers think about information, how they interact with it, and how they think it can be improved. Our rigorous research design ensures a high level of confidence in the reliability and validity of our results. We help our clients understand the relationship of clear information to their bottom line and create avenues to help clients strategically implement clarity initiatives throughout work processes and management. We deliver results using clear, plain language methods, including testing reports and stakeholder briefings that provide our clients with valuable information and insight to support business and mission-oriented functions. Kleimann provides advisory and decision-related support services to assist clients in interpreting and implementing research data.
Kleimann facilitates client teams and workgroups as they create clear communication. We help clients assemble effective workgroups and self-directed work teams, and then facilitate those teams based on the latest research in group dynamics and process. We ensure that the team process is effective from beginning to end; we use research-based techniques for front-end planning, session management and moderation, and after-action learning to ensure future team success.
SIN 874-1 / Hourly RatePrincipal / $348
Practice Leader / $302
Senior Manager / $227
Senior Consultant / $200
Consultant / $161
Mid-Consultant / $126
Junior Consultant / $95
SIN 874 7 Integrated Business Program Support Services
Kleimann provides services to assist agencies in planning, initiating, managing, executing, and closing out mission-oriented business programs and projects. Services included are: Project leadership and communications with stakeholders; project planning and scheduling; earned value management support; project management, including performance monitoring and measurement; reporting and documentation associated with project/program objectives; stakeholder briefings, participation in required meetings, and related project support services; program integration services; and project close-out services.
SIN 874-1 / Hourly RatePrincipal / $348
Practice Leader / $302
Senior Manager / $227
Senior Consultant / $200
Consultant / $161
Mid-Consultant / $126
Junior Consultant / $95
Mission Oriented Business Integrated Services (MOBIS)
Kleimann Communication Group, Inc. Commercial Labor Categories and Guarantees
Kleimann Communication Group, Inc. (Kleimann) includes only staff members who meet or exceed the minimum qualification requirements stated in our Commercial Labor Category Descriptions. Kleimann allows experience to substitute for education requirements and additional education to substitute for minimum experience.
Kleimann’s criteria for substituting education for experience requirements or experience for educational requirements is shown in the following table.
GSA and/or the ordering activities may have access to any Kleimann employee resume (by request) before, during, or after that employee’s assignment to any GSA order. If, for some extenuating reason, Kleimann must replace or substitute a person assigned to an order, we will notify the ordering activity in advance in writing, and the substitute will have qualifications equal to or greater than the departing employee.
Educational orExperience
Requirement / Substitution Criteria
Undergraduate: / 1. An undergraduate degree may be substituted for two (2) years of relevant experience when the degree is not specified in the labor category requirements.
2. Two (2) years of relevant experience may be substituted for one (1) year of undergraduate work.
Graduate: / 1. A graduate degree may be substituted for two (2) years of relevant experience when the degree is not specified in the labor category requirements.
2. Two (2) years of relevant experience may be substituted for one (1) year of graduate work.
Commercial Job Title Descriptions
1 - Commercial Job Title: Principal
General experience includes demonstrated leadership and organizational management skills with exceptional written and oral communications skills, including project plans, white papers, proposals, and formal presentations. Has demonstrated experience in managing all key project areas. Also provides strategic, financial, and business planning, management, and oversight for all projects.
The candidate will have experience managing two or more large programs or concurrent management of multiple complex projects or management of a business sector of a major company, from start to finish, in one or more of the following areas:
• Qualitative Research - including demonstrated experience managing a program or project team responsible for implementing testing projects. Providing oversight for developing appropriate qualitative methodologies (such as focus groups, cognitive testing, usability testing) as well as analytical techniques (such as content analysis).
• Organizational Improvement and Business Process Reengineering - including overseeing the facilitation, training, methodology, and evaluation; identifying best practices; managing change; modeling activities, data, methods, and practices.
• Communication - including managing a team responsible for systems analysis of written documents and document distribution. Identifying best improvement and implementation approaches.
• Training - including demonstrated use of all instructional systems design (ISD) phases, including audience and task analysis, development of course objectives, teaching points, exercises, and instructor scripts as well as development of evaluation at each of the Fitzpatrick four levels.
Responsibilities: Serves as the Program Manager of large multi-task efforts, applying a wide spectrum of disciplines for the planning, analysis, design, implementation, and support of assigned tasks. Oversees development of analytical techniques and methodology for problem solutions. Directs enterprise-wide strategic systems planning; business information planning and analysis. May perform a quality assurance role. Works with senior managers to identify all project and task responsibilities and reports any changes or suggestions accordingly to the client.
Minimum Education: Ph.D. and 20+ years of experience
2 - Commercial Job Title: Practice Leader
General experience includes demonstrated leadership and organizational management skills with exceptional written and oral communications skills, including project plans, white papers, proposals, and formal presentations. Must have demonstrated experience in managing all key project areas. Also provides strategic, financial, and business planning, management, and oversight for all projects.