Brenda Chomba Musonda

+260 966 759194/095 0 759194

CURRICULUM VITAE

PERSONAL DETAILS
Name: Brenda Chomba MusondaMarital status : Single
Date of birth: 10th September, 1975Nationality : Zambian
Gender: Female No. of Children : One (01)
Profile:
I am a self-motivated, energetic and competent female Zambian with over 15 years of experience at senior and middle management levels of which 5 plus is in human resource management and practices with exposure to the service industry. My experience and competences among others includes; human capital and talent sourcing, performance management, training and staff development, employee relations, human resource policy formulation and management, remuneration and benefit administration. I have had exposure to human resource practices in Zambia and South Africa.
I am able to integrate human resource practices to the organization in relation to its overall strategic plan. I am a fully paid up member of the Zambia Institute of Human Resources Management (ZIHRM) and believes in continuous improvement. I am also conversant with some of the Southern African countries Labour Laws, (South Africa, Zimbabwe, Mozambique & Malawi)
QUALIFICATIONS/ EDUCATION BACKGROUND
Currently doing my MBA with Business School Netherlands
B Comm Honors Degree in Human Resource Management at Stellenbosch University 2013
Bachelor of Arts Degree in Human Resource Management From The Copperbelt University 2009
Diploma In Management Studies From National Institute of Public Administration In 2006
Certificate In Management Studies From National Institute of Public Administration In 2003
Certificate HR Practices From University of South Africa (UNISA) IN 2010
School Certificate (GCE) From Mkushi Secondary School in 1992
EMPLOYMENT RECORD
We Effect Southern Africa Regional Office – Lusaka Zambia - July, 2017 To Date
Regional HR Coordinator Southern Africa (Malawi, Zimbabwe, Zambia & Mozambique).
  • Development and implementation of the Regional Human Resource Strategy and ensure the observance and enhancement for existing Global HR policies, procedures and systems for the organisation in support of the overall strategic plans.
  • Ensue resourcing, development and management of staff alignment in relation to the strategic and annual plans of the organisation so that the right people with the right skills are in the right places.
  • Works closely with country offices in southern Africa to ensure HR procedures and processes are aligned with the organisations international HR objectives and standards.
  • To play an advisory role and to support the Regional Director and senior management in the region.
LUSAKA WATER AND SEWERAGE COMPANY - ZAMBIA
June, 2008 To July, 2017HEAD- HUMAN RESOURCE OPERATIONS
  • Providing input into and implementation of Human Resource Planning Strategies with Line Managers, which considers immediate and long term requirements in terms of numbers and skill levels.
  • Organizes training plan and sometimes delivers training including induction of new staff. Analyses training needs in conjunction with Departmental Managers
  • Manages the payroll by ensuring that employee’s salary details, leave days and necessary emoluments are inputted for final authorization in conjunction with Finance Directorate.
  • Monitoring and making authorized changes to the staff establishment that is within authorized levels.
  • Interacts with NGOs on the social aspect of the employees in terms of wellness programs like HIV/AIDS, stress management and other programs that promotes employee wellness.
  • In a consultancy role, assists Line Managers to understand and implement policies and procedures put in by the Organization.
  • Implementing Policies on issues such as working conditions, performance management, equal opportunities, disciplinary and grievance procedures.
  • Works with Departmental Heads to ensure that staff supply and demand are within the approved staff establishment.
  • To attend and participate in interviews for candidates to ensure standard interview procedures are followed and interviews are fair.
  • Co-ordinates staff and career development to ensure the incorporation of performance management into the development of staff and the management of their careers.
  • Provides technical advice on the performance management cycle including procedures and completion of performance management system.
  • Implements policies and procedures of the performance management, job descriptions and job evaluation for effective management of systems.
  • Provides reports which incorporate career ladders, succession planning, staff placement, coaching, rewards and discipline inter alia for management action and provides advice on training needs to the staff.
  • Ensures the correct implementation of conditions of service for all employees in order to foster harmonious working environment.
  • Ensure transparent and correct procedures are carried out during the recruitment process
  • Ensure valid contracts are in place for all staff on contracts.
  • Ensure the Conditions of Service Document is updated annually in line with the Labour Law and is endorsed/attested by the Department of Labour.
  • Ensure all new employees are Inducted/ Oriented
  • Ensure all Managers and Key Staff Members have adequate and valid medical aid in place.
  • Oversee Leave Management System for staff i.e. Annual, Sick and Compassionate etc.
  • Ensure that appraisals are done for all staff i.e. mid-term and annually
LUSAKA WATER AND SEWERAGE COMPANY - ZAMBIA
2001 to June,2008 CUSTOMER SERVICES OFFICER
  • Provides explanations to clients on any misunderstood entry on customer statements
  • Prepare monthly reports on complaints received as per prescribed format
  • Initiate correspondence to customers, maintain a customer correspondence register and ensure that all correspondence/documentation is filed in a retrievable manner.
  • Ensure all customer complaints are entered in complaints register (both written and verbal).
  • Ensure all queries are directed to the appropriate office for resolution and maintain a record of the same and that all recorded queries are directed to the appropriate office for resolution and maintain record of the same.
  • Ensure all recorded queries are resolved within the provisions of the service standards.
  • Prepare reminders and disconnections as per disconnection schedule
  • Ensure that customers are given reminder notices (2) days prior to effecting the disconnection and that all outgoing disconnections comply with the Disconnection Policy.
  • Prepare summary reports on all reminders and disconnections sent.
  • Effect disconnections and reconnections in the system once a go ahead is given by Branch Managers and also prepare reports on turned off accounts.
  • Ensure prompt allocation of service to all newly created accounts
  • Ensure that correct tariffs are applied to all accounts i.e. domestic tariff for properties used for domestic purposes etc.
LUSAKA WATER AND SEWERAGE COMPANY – ZAMBIA 1997 to 2001
ADMINISTRATIVE ASSISTANT
  • Taking down dictation and transcribing, screening all telephone calls and visitors
  • Receiving and replying to correspondence, Taking down minutes in meetings
  • Typing all correspondence and preparing monthly reports for the respective Departments
  • Maintaining adequate office supplies
  • Operating standard office equipment i.e. Photocopier, fax machine etc. and maintaining confidential files
  • Organizing meetings and workshops and sourcing resource materials
  • Making travel arrangements and hotel bookings, and maintaining Superior’s Diary
Referees
Mr Samuel Gong’a Mr. Edgar Luwaya
Fund Manager Regional Financial Controller
Devolution Trust Fund We Effect Southern Africa
164 Mulombwa Close, Fairview P.O. Box 32012
P O Box 34358 LUSAKA
LUSAKA

Contact No’s.- +26011 238439 / +26095 5 790376 Contact No. +260953693636
Mr Wilfred Siame
Industrial Relations Court Independence Way, P.O. Box 70160
NDOLA , Contact No. +26096 6 616982