Carnival Triumph Update – February 15, 2013, 11 a.m. EST
Posted on: February 15th, 2013 - Featured, News Blog
CARNIVAL TRIUMPH UPDATE
February 15, 2013, 11 a.m. EST
Arrival/Guest Logistics
The Carnival Triumph arrived at the Port of Mobile via tug assistance at approximately 9:30 U.S. central standard time yesterday evening, February 14, following an engine room fire that occurred on Sunday, Feb. 10. The 3,141 guests on board were debarked from the vessel by approximately 12:50 am CST and the majority were transferred via motor coach to either New Orleans or Galveston.
Carnival reserved approximately 1,500 hotel rooms in New Orleans and the company is covering all travel and meal expenses. Carnival has charted multiple flights from New Orleans which were scheduled to begin departing for Houston at 8 am CST.
The buses from Mobile that headed directly to the Port of Galveston, which was the ship's original departure port, began arriving in Galveston at approximately 7 a.m. CST this morning. Guests are retrieving their cars and proceeding home.
Compensation
All guests on the Feb. 7 Carnival Triumph voyage will receive a full refund of the cruise and transportation expenses, a future cruise credit equal to the amount paid for the voyage, reimbursement of all shipboard purchases made during the voyage, with the exception of casino, gift shop and artwork purchases, and further compensation of $500 per person.
Carnival has also canceled 14 voyages of the Carnival Triumph through April 13, 2013. Guests on the affected sailings will receive a full refund of their cruise fare, as well as non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes. Guests will also receive a 25 percent discount on a future three- to five-day Carnival cruise or a 15 percent discount on a six- to seven-day cruise. Travel agent commissions will be protected.
Damage Assessment/Next Steps
The ship is being towed this morning from the cruise terminal to a shipyard in Mobile where a detailed damage assessment will occur. It has not yet been determined whether or not it will be necessary to place the ship in a dry dock facility. The investigation process has begun, as well, in cooperation with the U.S. Coast Guard, National Transportation Safety Board and the Bahamas Maritime Authority.
Remarks from Carnival President and CEO Gerry Cahill:
I want to again apologize to our guests and their friends and families. The situation on board was difficult and we are very sorry for what has happened. We pride ourselves on providing our guests with a great vacation experience and clearly we failed in this case.” ###
Latest Update on Carnival Triumph February 13, 2013 – 5:45pm EST
Posted on: February 13th, 2013 - Featured, News Blog
Latest Update on Carnival Triumph February 13, 2013, 5:45pm EST
Carnival Cruise Lines has announced further compensation for the passengers aboard the Carnival Triumph, currently being towed via tug boats to Mobile, Alabama after an engine room fire early Sunday caused a loss of propulsion.
All guests on the current voyage will receive further compensation of $500.00 per person.
Gerry Cahill, President & CEO of Carnival Cruise Lines said: We know it has been a longer journey back than we anticipated at the beginning of the week under very challenging circumstances. We are very sorry for what our guests have had to endure. Therefore, in addition to the full refund and future cruise credit already offered, we have decided to provide this additional compensation. I look forward to welcoming everyone to Mobile tomorrow and have mobilized our full resources to assist and support them as they travel home.
As previously announced, all 3,143 guests on board will receive a full refund of the cruise along with transportation expenses and reimbursement of all shipboard purchases during the voyage, with the exception of gift shop, art purchases and casino charges. All passengers will also receive a future cruise credit equal to the amount paid for this voyage.
Statement Regarding Additional Carnival Triumph Cancellations
Posted on: February 13th, 2013 - Featured, News Blog
STATEMENT REGARDING ADDITIONAL CARNIVAL TRIUMPH CANCELLATIONS
February 13, 2013
Carnival Cruise Lines has announced the cancellations of 12 additional voyages of the Carnival Triumph following an engine room fire that has left vessel without propulsion. The 12 cancelled cruises, which encompass sailings from Feb. 21 through April 13, 2013, are in addition to two previously cancelled voyages scheduled to depart Feb. 11 and Feb. 16.
Guests on the affected sailings will receive a full refund of their cruise fare, as well as non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes. Guests will also receive a 25 percent discount on a future three- to five-day Carnival cruise or a 15 percent discount on a six- to seven-day cruise. ÂTravel agent commissions will be protected.
Carnival sincerely apologizes for this disruption in our guests' vacation plans.
Carnival Triumph operates four- and five-day cruises from Galveston, Texas.