Role Description

Volunteer Role – Bournemouth SST

Overall Aim of Post:

To form as part of the team in order to reduce rough sleeping in Bournemouth through assertive outreach, needs assessment, access to accommodation, advice and assistance.

Management Accountability:

Team Leader and Volunteer Co-ordinator

Role Activities:

·  To participate in a pattern of various parts of the rota in order to gain an insight into the different aspects of the Street Services Team.

·  To establish early contact with new rough sleepers through outreach.

·  To identify and target entrenched rough sleepers, including those unwilling to engage with services.

·  To maintain accurate and comprehensive records on clients shared with appropriate agencies including the Police, when necessary.

·  To persuade rough sleepers to move off the streets and into accommodation wherever possible.

·  To assess the needs of rough sleepers, involving specialist agencies where appropriate.

·  To participate in street counts where required.

·  To promote positive messages about rough sleepers and single homeless people, in order to raise public awareness and concern.

·  To assist at the daily drop-in and engage with rough sleepers.

·  To maintain effective record keeping in accordance with the requirements of CRI and Bournemouth Borough Council.

·  To ensure client confidentiality this is compatible with the effective sharing of information with appropriate agencies, to achieve the best outcome for clients.

·  To participate in supervision sessions.

·  To work pro-actively with local authorities and teams in other areas across the country, order to enable clients to return to their home/area with support where necessary.

·  To network with local relevant staff.

Amendments:

This description accurately reflects the present volunteer role. As there is a development brief in this post, the role description may be amended and will be reviewed on a regular basis.

Volunteer Specification

Volunteer Role – Bournemouth

Essential Requirements:

·  Commitment to reducing the number of rough sleepers.

·  Ability to work in partnership with a number of agencies.

·  Excellent communication skills

·  Ability to provide a range of flexible hours to gain more experience.

Personal Qualities:

·  Work as member of a team

·  Make a personal investment in the success of CRI and its staff.