HOMEBOUND SERVICE MEETING

Friday, April 4, 2008

Attending: Rita Kadavy, Leslie Burton, Barb Wright, Elena Rosenfeld

CURRENT STATUS OF HOMEBOUND SERVICE

  • 30 to 40 people are being served in the Greeley-Evans area
  • 2 people are being served in the CarbonValley area **note: the 2 people are both in Dacono – which is outside of the Weld Library District Service Area. Service to these people will be discontinued**
  • The Homebound Logging System includes additional people who do not require home delivery. These additional people are in more remote areas such as Briggsdale and Grover so Bookmobile Staff are better able to track patron preferences, provide specialized reader’s advisory and easily adjust delivery dates.
  • Home Deliveries are done on Thursdays. The first and fourth weeks are the heaviest delivery dates.

Staff calls the individuals to confirm delivery, check for special requests, number of items wanted, etc.

  • Bags are currently a different color for each recipient. Individual tags note:
  • Person’s name
  • Person’s ID number (numerical designation based on when signed up for service)
  • Whether the bag is “#1,” “#2,” etc to track number of bags delivered
  • Homebound Registration Sheets are informal – specifics asked include “how/why homebound” and whether the service request is for a temporary situation. **note: other libraries in the Colorado area are using the WLD intake form as a model for their forms**

NEXT STEPS

  1. Assess Need For Expanding the Service To Be Accomplished by April 30, 2008
  2. Assess aging/homebound population throughout Library District based on CountyResources
  3. Rita will contact the Weld County Senior Services Department and Greeley resources such as Senior Resource.
  4. Barb will contact the CarbonValleySeniorResourceCenter and check into Erie’s needs
  5. EBoth will attempt to contact groups such as local “meals on wheels” for information on their service numbers.
  6. If WLD becomes a participant in the OCLC test, we will assess cost/benefit feasibility based on the program’s results.
  7. Leslie will assess the staffing time taken for current service levels for estimating dollar and time allocations to enable a more accurate cost analysis of the options as measured to current costs.
  1. Design Options Based on Assessed Need To be Accomplished by May 23, 2008
  2. Utilize 4-point process to identify best options based on assessment results (Done)
  3. Estimate associated costs due to staffing, technology, etc. needs (Done)
  4. Estimate current costs as compared to moving to a mail delivery system (Done)
  5. Estimate implementation timelines for the various options
  6. Estimate realistic assessment points for the various options
  1. Select Top Options to present to Janine and Andrew for Consideration Tentatively Scheduled for May/June
  2. Hopefully select a final direction to take based on information available.
  3. Based on costs, determine implementation start date
  1. Make It Happen
  1. Assess and Refine/Change As Needed

IDEAS BOUNCED – for possible consideration in May

  • Using US postal service for delivery – may require limiting number of items delivered at a time
  • Using Greeley and CVR as hubs for service

Did a cost comparison of mailing materials to homebound patrons vs. continuing current service of staff delivering materials. It is not cost effective at this time to change the service to mailing materials.

After talking with Janine on 8.14.08 and having the discussion about the cost comparisons it was decided to continue current service of staff delivering materials to homebound patrons instead of mailing.