ONLINEPAYMENTSYSTEMINSTRUCTIONS

TableofContents

FamilyLogin...... 1

Purchasing Items...... 2

MultipleStudents...... 4

Viewing StudentPurchaseHistory...... 4

Viewing and PayingFinesand Fees...... 5

FAQs...... 6

JUNE 2014

Clickonthenameofthestudentyouwouldliketo purchaseitemsfor.

Select “Items atStudent’sSchool.”

Selectcategory.

Addavailableitemstoyourshoppingcart by selectingthe “Buy”button.

Tip:Youmay view itemsinyourcartatanytime by clicking on the“Checkout”linkatthetop ofthescreen.

Reviewyourcart.

1.Reviewitemsforpurchase(removeitems,reviewtotal)

2.ContinueShopping(thiswillreturn youtothe item listing).

3.Proceedtocheckoutandpaymentprocess.

  • Cardsaccepted:Visa,MasterCard,andDiscover

4.The CVV codeisthe three-digitcode locatedafterthe creditcardnumberonthesignaturestripofVISA,MASTERCARD,andDISCOVERcards.

Youmayadditemsforotherstudentstoyourcart atanytime.Select “Your Family” and clickonthenameofthestudentyou wouldlike tomake purchasesfor.Itemsselectedunderthisstudentwillbe addedtoyourcommon shoppingcart.

ViewingStudentPurchaseHistory

Youmayviewpurchasesmadeforanystudentbyclickingontheirname and selecting“PurchaseHistory”.Youmay adjustthe“From”“To”datesasdesired,thenselect“Refresh”.

Youmaypayforoutstandingfines/feesbyselecting“PayFines/Fees.”

Note: Ifyourstudenthas outstandingfinesorfees,there will bean “Attention”messageasnotedbelow.

JaneDoe

Eachfine/feewillbe listedindividuallyandmaybeselectivelyaddedtoyourcart.

DoIhavetopurchaseonline?

  • No.Youmaypayattheschoolbuildingduringnormalbusinesshours.Please contacttheAdministration Center (563)259-3000todeterminebusinesshoursforyourschool.

Whywon’tmyusernameandpasswordwork inOnlinePayments?

  • Topayonlineyoumust use yourFamily ID as theUserNameandPassword provided by the district.
  • InOnlinePaymentstheID and passwordarenumerical.

Ican’tremembermypassword,orIneverreceived mypassword.

  • IfyoudidnotreceiveyourFamilyLogin/Passwordor have misplaced/forgottenit:
  • Itis availablein personatthe Administration Center.
  • Gotothefollowingwebsite:
  • Click the“Forgot yourUserName/Password”linkunderthe“SignIn”buttonto have yourUserName/Password senttoyour email address.
  • Contactthehelpdesk:563-259-3004 Taryn

CanIpayformultiplestudentsononetransaction?

  • Yes.You may add itemsto yourcartfor asmanystudentsasyoulike andpay withasingletransaction.

Whywasmycreditordebit carddeclined?

  • Ifyourcardhasbeendeclined,pleaseensurethat:

-yourcreditcardiseitheraVisa,MasterCard,orDiscoverCard

-yourcard has an expirationdateofthe currentmonth orlater

-yourcardnumberhasbeenentered correctly(nodashesorspaces)

-theaddressassociatedwiththecardmatchesthe addressyouhaveentered intotheform

-the3-digitsecuritycode(CVV) onthebackof yourcardhasbeenenteredcorrectly